ID.meReviews 9,050

Their site makes it impossible to verify that you are you. The site will give you errors and kick you back and forth but wont resolve the problem. Its a 2 hr wait just to get human assistance while on the site. Contact by phone?
Fogetaboutit.
Havent gotten my benefits for over a month now.

I am shocked they are in business and have clients. Their web technology isn't tested at all, redirect links don't work correctly. I tried different verification methods and nothing worked. The only option was to talk to the rep through video and show docs. Wait time for that was over 5 hours and never went down (you can't even ask them to just call you later when it's your turn). They don't give you any options to do anything else, you must wait for over 5 hours. They app main function of verification doesn't work. So thanks to their system I can't get my benefits. Sent an email-no response. Tried to get in contact and they don't even have a phone number. How do they get government business?

I've had my phone number for 20+ years and they won't allow me to use it for verification. They claim to use a top secret, complex, super special algorithm to score your phone number and decide if it meets their criteria for you to use it. This is complete and utter NONSENSE. Check the internet for yourself. Thousands of people cannot use their phone number to sign up for government services because of this company's terrible technology. More of our tax money bring wasted on charlatans.

I have been trying for8 days to upload original documents. The rejection reasons are not true. I have the originals. The selfie app took an hour an 20 minutes to get one photo. I have 9 Member Support request tickets since Mar 20 through Mar 27 and not one has been answered. I am computer savvy and my scanner is less than 6 months old. There's nothing wrong with my documents and they still get rejected. I have a deadline of 29 March to meet, and it looks like I may lose my UA assistance because ID.me is the only option that TWC is offering to prove my identity. Oh, and did I mention the 5 or more hours wait time per attempt?

Awful awful company that is basically as brainless as a starfish. I don't understand how you can deny me for not remembering an email address. You have all my personal identifications and you're denying me because of email I can't confirm... an old email is not a personal identification guys. I gave you guys the emails it might be. And if it's not that then you guys gotta figure it out instead of hanging up on me and resetting the video chat every time I get to 0 minutes. Like i don't know why you guy's are so heartless and cruel denying people in need. I'm upset and I'm on the verge of a mental breakdown because I don't know how I'm going to afford any of my bills. You are literally mentally screwing with people who are desperate and you guys make me sick.

ID.me is a very difficult, if not impossible, cite to navigate. In trying to verify my identity through this website, for Pa PUA purposes, I have been going in circles.

I stayed on my laptop 4 hours waiting for a "trusted" support specialist to help me upload all required proof of identification. I got zero help. Zero results.

I truly believe that Pennsylvania's Department of Labor and Industry does not want to pay everyone who qualifies for pandemic relief because it is understaffed terribly.

It's just a waste of time and energy.

A phone is required to verify, and many homeless don't have one. What's more, when trying to verify, they say they're going to text you a link to take a selfie video, but the text never arrives, even after asking them to resend several times and waiting over an hour. In short, the service simply doesn't work and is denying vulnerable people crucial help. I can't believe that EDD is actually using this service. It's so bad that it's causing actual urgent harm to the homeless and working poor as we speak.

I have been waiting more than 5 weeks for someone to call me or tell me why that my birth certificate can't be used as identity. I have received no less than 3 emails concerning my situation. They're working diligently to resolve this issue. I cant claim my unemployment I'm locked out. I have experienced many hardships since this covid-19 scare. Most recent was my house being flooded by a hurricane in 10-2020. I try to be positive and keep my head up but my family is scattered out miles apart from each other. I had to sign over temp. Rights of my children cause I cant keep constant work. What can u do if ur birth certificate cant be used as verification. It plainly list it as an option. Hey Joe stop making promises u had no intention in keeping. Yall need a farmer running this country they know what hard work and dedication really is. Joe set this i.d.me stuff in motion. Plz for the sake of me, my family and other Americans facing this very same issue plz fix it.

My review for I'd.me is, 1st of all, not user friendly, after they lure you to upload all your picture ids and your selfie, they stop responding or letting you know what's going on! I feel betrayed, and worry that what they gonna do with my profile and personal informations. At 1time I tried to sign back in, they said my email address and password were incorrect which is not so! Not a trustworthy site!

Its been 5 days that these people keep rejecting my documents and blocking me to file a claim, i feel the reason for having a super inefficient and substandard company that rejects everything because they are unable to read them and have no idea how to magnify the attachments so they can see what people send them is to delay people or completely blocki them to file a claim as a way to recover the billions they gave away to scammers, homeless and can recyclers.
id.me is a perfect company to operate in a 3rd world country mainly due to theirlack of knowledge to seperate mission to block and prevent people from reaching out to edd. After threatening them with lawsuite they verified my identity but still blocked me from filing a claim. These clawns need to be liquidated or deported to afghanistan

If you are like me you have to verify your identity with ID.me for Edd benefits. I have waited more then a month to get verified. I still have never talked to an actual human, and my patients is honestly running thin. I wrote a support ticket and they sent me some "urgent verification" email. For everyone who sees this that urgent verification Is a scam to get you not to verify. Ive waited over 3 weeks since I emailed it and I still haven't gotten a response. Overall horrible website and I hope the CEO loses his job and goes broke.

This is the most ridiculous sight I've ever been on it's like it came out of somebody's basement and we're supposed to trust this to verify our identity all you guys are concerned about is trying to sell stuff to people why are you even trying to sell stuff on there there shouldn't be anything to do with discounts and shop here and shop here and that that's the first thing you see that's the first question on your list of options that's ridiculous it shouldn't be a Spam site you're supposed to be safe guarding our identities what a joke you can't all it does is lead You in big circles and you never get anything done and then it says there's 24/7 support where cuz there's not even a link to click for that it's a joke shame on you

I have been sent thru my pua portal Nov. 13 2020 to be verified in thinking yes thank you since I had no payment since June 6 2020 because the flag. I thought Christmas for my kids but after days I was verified still nothing I did email id.me they said everything was done correctly I was verified 2x I email and was told this nothing from pua yet then I finally got a hold of pua in Jan. 2021 they said nothing was received from ID.ME I tried emailing ID.ME many time but no response yet I told them hey I wasn't paid from June 2020 this money is really needed for my family to live still nothing I don't no what else to do. What I was told ID
ME DIDNT SEND my infro to them I just want help and id.me not responding.

I scanned my face multiple times and it kept getting rejected. Too bright. Too dark. Maximum attempts reached. Now I have to video call with a "trusted referee." Okay. Wait time 5 hours. Would I like to come back at a time that is more "convenient" for me it asks. As I learned, this doesn't mean that you make an appointment. You can't do that. You just log back in at a time when you can commit to waiting for hours on end. I decided the most convenient time for me to wait was from 12:30 am to 3:30 am. Shorter wait time of only 3 hours. Do you want to drive people over the edge? Because this is how you drive people over the edge.

Update: I wrote this review in January 2021. It is now May 2022, more than a year later, and ID.me reached out to me with this email, also asking me if I'd like to update my review:

"Hey Brenda,

Olivia C. From ID.me wanted to reach out to you personally about your review:

"Hello! We sincerely apologize for the difficulty you have experienced with ID.me. We are happy to help. Please send an email to *******@id.me for prompt assistance. We look forward to hearing from you."

Fortunately, this is not a site I needed to use more than once. Fortunately, they aren't going to make me use this garbage, useless, site every single time I have to file for unemployment. I wonder what "prompt assistance means to anyone 15 months after the fact.

I would like to update my review, but unfortunately Sitejabber will not allow be to give fewer stars than one, so my opinion stands.

I've been trying for 10 days straight. Best case was when I was done to 2.5 hours and minutes later back to four hours wait. You are pretty much responsible for many families going hungry, hope that accountability comes back and bites you you know where.

After losing millions of our tax dollars to fraudulent unemployment claims, California's utterly incompetent EDD has changed their focus to screwing over millions of legitimate claimants in their hour of need. To facilitate this, they have contracted with ID.me, a company which appears to have been woefully unprepared to deal with the volume of ID verifications they would have to make. No doubt millions more tax dollars have been wasted on the ID.me contract. I wouldn't trust ID.me to verify that the sun rises in the east.