tee l.

When plugging in the laptop I get a spark at the entry point, then entire unit goes black. This happens with battery in and/or out. It's no longer under warranty. Laptop 15 w/touchscreen- its not damaged in any way. Cord is also in pristine condition. Like new.
Was instructed to not plug in the device and leave the battery out, which I have done. This is a fire risk. A safety issue. A defective unit, sold by HP.
I have been waiting 2 weeks for HP " Escalation MGMT" to get back to me. Called them dozen times+, issue has been escalated to management, but NOTHING has been resolved. I just get the brush off. Transferred back and forth only to be told "It's not my dept"... and to "Just wait longer".
BAD CUST SERVICE FOR A PRODUCT THAT IS A FIRE RISK
ALL I WANTED THEM TO DO WAS FIX THE LAPTOP. Repair the prob, eliminate the fire risk, etc. without trying to make me pay for this. I FIGURE I'M ACTUALLY SAVING THEM MONEY, WITH A REPAIR BEFORE IT CAUGHT MY MY HOUSE ON FIRE and I sued them for it, etc.
The worst cust svc dept. HP does not care if their products are JUNK. I will NEVER buy from HP AGAIN. What a nightmare. In the meantime I suffer, having to use my tablet or backup crappy little laptop with a tiny screen.

Email from them - BEFORE using the site to buy or sell anything - literally no activity... saying
"We noticed activity on your account that violates our Community Guidelines As a result, we've removed your account from OfferUp" I'm assuming my account was hacked
Because I haven't even logged in since I opened it.
So inquire. 6 msgs before I received a very thin reply:
"It appears a technical issue caused your account to enter a locked state. We've made some changes that have resolved the issue. Good luck buying and selling!" LoL (as in good luck, you're going to need it!) I get the feeling it's not a very secure site, lots of reviews with spam issues and being infested with scammers. I closed my account. Craigslist is also scammer's ghetto, but we're used to it. I think the offerup ppl are just too green, and don't give a rat's $#*! about their legit users. Just saying

Advertised 1.95 for a month of website/domain service. I never agreed to auto renew, but they were doing it. I signed up for 1 month to try it. They kept billing for service@ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn't checked my it. I figured it was no longer up, because I only paid for the 1 month. This went on for 7 months. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

Ya, PRAY NOTHING GOES WRONG with your booking bcuz these ppl COULDN'T CARE LESS. The cust svc dept (both 800# and website) is set up to take you nowhere - circular nightmare with no viable way to reach a human. If you dont have DETAILS (booking conf# AND a PIN) of a booking you've made then forget it. OF COURSE MINE ARE NEVER LISTED. Blacklisting these ppl b4 i have an aneurism

FINALLY got verified, BUT: I had to do it at 3am, after waiting for over 5 hours. That's LITERALLY waiting in front of my laptop for 5+ hours. I did this 3 different times. Once the referee finally connected with me, he was pleasant, professional and helped to complete the tedious process. Have not heard a word from EDD though. NO confirmation or acknowledgement at all. So NOW WHAT? LOL