ID.meReviews 9,050

It is very hard I mean very hard to get a hold to someone. I waited in front of my computer more than 4 days for more than 5+hours for the id.me video chat and it doesn't update you at all it just keeps saying "more than 5 hours". After waiting 5+hours it just doesn't make sense. I wish we could just talk on the phone with someone from edd and they ask us detailed questions that only we would know. I know they are trying there best with the Edd fraud activity and stuff but Id.me is a long process. I'm sure a lot of people are frustrated and can understand where I'm coming from.

Had to be forced to use this service by Edd. Honestly I'd rather be homeless and eat a week old left over food in the garbage then hear is.me again.

I logged on to speak with an Id.me referee at 10:30 am it is now 9:15 pm and though an hour ago it said I was an hour away from speaking to someone, now it says I'm an hour and 45 minutes away. I work part time and must wake at 7 am. This site an egregious flaunt of power and is absolutely disgusting.

NO. DO NOT USE THIS APP. Rather tell your EDD office that you'll verify in person. ID.ME clearly states that it WILL share your identity and information to third parties? WTF? There is no way to contact this company besides chat or email. Both forms of communication will not respond.
THEY TRICK YOU INTO A TAKING A "SELFIE" with your phone which gives back door spyware and facial recognition to a privately held company that shares your info. NO NO NO WAY

This service is a complete scam and probably collecting everyone's data to sell later. The wait time for a referee is 5+ hours and I've left my computer on for days and it never drops. No matter what method of identification approval I go through, it says it's unable to complete request. It's a complete joke of a service

What kind of company get a government contract and doesn't provide email phone or chat support? Not only that but I cant even upload my ID?

I am so unbelievably pissed. After waiting HOURS (3.5 first time around) you get a notification that "documents are being reviewed" THEN you get spit out and it FINALLY decides to tell you "something isn't valid." As I scrambled to get a new document uploaded thinking I will still get to finally speak with someone what does it do: YOU ARE BACK IN LINE WITH ESTIMATED 4.5 HOUR WAIT THIS TIME. This has happened to me 3 d*mn sh*t times. Last time I had uploaded a medical bill and the representative that was reviewing my documents apparently deemed it "not valid." It was a MEDICAL BILL WITH my address, WITH my prescription, WITH my name and everything. Instead of being able to speak with a person to actually see what you need instead it just spits you out and you've lost your place in line. TOUGH LUCK. All i can say is: EFF YOU ID.ME. Ps. I am having to do this because EDD decided my phone number was somehow different than my previous (even though its the exact same #) and flagged it as fraud. FUNNY seeing how I had over 10k stolen from me earlier this year (which I still haven't seen a PENNY from) because someone "forced a pin" on my EDD card yet THEY WERE ABLE TO STEAL ALL MY MONEY WITHOUT THINKING TO FREEZE THE ACCOUNT. Ironic.

I have tried unsuccessfully to put in tickets to get into my account, I do not have the log in information for an account I set up years ago, the only way to get into this account is a support ticket, as the chat function just disconnects me after an hour of waiting, this is unacceptable, Unemployment is only giving 10 days to respond to the identity verification, I am on day 5 with no response and no way to contact the California unemployment department.

Site has several issues, none of which have any reliable workaround. It gets hung up on phone numbers, it can't handle any kind of curveball (foreign passport, maiden name), and the wait time for "referee" is basically eternity (nobody can confirm ever actually talking to one). Horrible customer service and basic troubleshooting. Really stupid and incompetent app beginning to end. Only an idiot who likes to burn their money would find this garbage company.

Do not use this service, the system is run by fascists. They try to force people without their consent to facial scanning by tricking them into taking selfies, etc. Refuse to connect via video chat and after waiting 14 hours, yes, 14 hours they hung up on us. This company is a fraud. Do not use this service!

Everytime I've waited about an hour to get from 99th place in line to around the 10th I get kicked, I just want a referee to help me!

Just such a waste time to go thru Id. Me site
I totally don't understand why EDD.CA has to use this Id. Me thing.

Started my ID.me verification on 11/30/2020. Hold=3 to 5 hours waste of time. Over 10 emails with apologies and excuses but no solution to my verification. Today 01/07/2021 waste 30 more minutes and back to square one. Trusted Referee still in in vacations because never show up for over 5 times and still waiting for him. If I had the power to out of business/close this ID.me company before I finish my review it would be gone. Good Luck America with this shameful ID.me worthless company.

We have been waiting hours to submit documments.it jumped up from a 54 for minute wait to 3 hours! This is horrific! Why would the government use this service during this horrid time in life! It is already hard for the people and this it is wrong on so many levels!

I have been working to verify the identity of 25 unemployment claims. Not once has ID.me accepted the documents they requested. Many of these claimants have already verified their identity thru UI so why does ID.me need a video call? I also have three clients waiting on a video chat for over 36 hours. I have clients with recovery codes, and some without. This leads to duplicate ID.me accounts. I have a client who could not provide requested secondary documents, because the pull down tab for secondary listed primary docs, and you have to choose one. But more importantly, if your email address, phone number, uploaded copies of State issued IDs, Social Security cards, birth certificates, medical cards, along with a face scan and a selfie, arent enough to verify who you are, how is a video chat going to help? My biggest complaint with this company is their failure to just ask, at the beginning, for all of this information, instead of leading us to believe your ID can be verified with a state issued ID. When it can not. The whole process strikes me more as a way to collect evidence against fraudsters, then it is to verify who you are, and sadly many Americans benefits are being held up.

I am never one to give reviews but ID Me is probably the worst put together website on the internet. I joined a que for a video call and it said that it would take 2 hours. I waited the 2 hours and then went back to my commputer, it then said 3 hours. I waited yet again and went back to my computer and it said I had to wait over 5 hours I then contacted there customer support and have yet to get a response. If there was an option to give zero out of five stars than I would.

I have tried several times to get ahold of a trusted referee but have yet to get anywhere meanwhile im not receiving my unemployment. I can upload documents and have 50 times but i always get "we could not verify you. This is a scam if I ever saw one Unemployment thinks they had problems before? My social security # has been put into id.me several times so i can only imagine who has it now. They (state and government) need to check stuff like this out before they do a move like this. Id.me and our government are a joke.