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Site has several issues, none of which have any reliable workaround. It gets hung up on phone numbers, it can't handle any kind of curveball (foreign passport, maiden name), and the wait time for "referee" is basically eternity (nobody can confirm ever actually talking to one). Horrible customer service and basic troubleshooting. Really stupid and incompetent app beginning to end. Only an idiot who likes to burn their money would find this garbage company.
Tip for consumers:
Be prepared to go back to the agency and find an alternative because this service doesn’t work fo squat.
Products used:
Online verification account.
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Rhett B.'s review of ID.me earned 43 Very Helpful votes
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team