ID.meReviews 30,996

I have been sent thru my pua portal Nov. 13 2020 to be verified in thinking yes thank you since I had no payment since June 6 2020 because the flag. I thought Christmas for my kids but after days I was verified still nothing I did email id.me they said everything was done correctly I was verified 2x I email and was told this nothing from pua yet then I finally got a hold of pua in Jan. 2021 they said nothing was received from ID.ME I tried emailing ID.ME many time but no response yet I told them hey I wasn't paid from June 2020 this money is really needed for my family to live still nothing I don't no what else to do. What I was told ID
ME DIDNT SEND my infro to them I just want help and id.me not responding.

This is the most annoying sites I have ever encountered. Yes it may have been a good idea to have this but if you stop anywhere in the process you are screwed. Basically you would have to create another email because once you created an account there are no continue buttons and if you use the help section it leads you to article after article and no continue link. Yes you may try support and enter a submitted ticket but who knows when you will receive a reply ( they even send you an email stating this) well no brainer right maybe fix the site so there will not be any problems

ID verification finally verified. I had to go back to original email from Edd, the email that says you have 10 days to verify. Click on host link, follow steps as if you are filing for unemployment. Hint - only use your phone to complete the process(not IPad and phone together), make sure cookies on your browser are not blocked. After two weeks of unsuccessfully waiting on replies that could help me, this is how I successfully uploaded my docs and ID.me confirmed today 1-29-21. Go back to your original email from EDD the one that says you have 10 days to verify. Click ID.me, follow steps as if you are filing for unemployment. Authenticate from the one device. I hope this helps. It helped me and I'm so relieved.

If you have a choice unlike myself, DO NOT USE THIS APP! There's never a human to speak with Email responses are of no help. I spend hours trying to get verified only to close my laptop crying. There's no consideration that someone may be in desperate need to get verified. I'm stuck with no $ and not able to get back home. Make matters worse, I tested pos 3 days ago for covid. Here I sit again on round 2 of a waiting game. Total wait time 2 months.

This company is a disaster, a nightmare. Worst experience ever, so unorganized, so unprofessional. Their website does not work for uploads(last night I uploaded my driver's license and my selfie, their system still shows uploading is is progress after 16 hours) They don't have a phone number to call or to talk to a live person. All you can do is to send them a request, which I did multiple. It's been two weeks, they have not replied to any of them. I strongly suggest to any companies or organizations to stay away from id.me

I scanned my face multiple times and it kept getting rejected. Too bright. Too dark. Maximum attempts reached. Now I have to video call with a "trusted referee." Okay. Wait time 5 hours. Would I like to come back at a time that is more "convenient" for me it asks. As I learned, this doesn't mean that you make an appointment. You can't do that. You just log back in at a time when you can commit to waiting for hours on end. I decided the most convenient time for me to wait was from 12:30 am to 3:30 am. Shorter wait time of only 3 hours. Do you want to drive people over the edge? Because this is how you drive people over the edge.

Update: I wrote this review in January 2021. It is now May 2022, more than a year later, and ID.me reached out to me with this email, also asking me if I'd like to update my review:

"Hey Brenda,

Olivia C. From ID.me wanted to reach out to you personally about your review:

"Hello! We sincerely apologize for the difficulty you have experienced with ID.me. We are happy to help. Please send an email to *******@id.me for prompt assistance. We look forward to hearing from you."

Fortunately, this is not a site I needed to use more than once. Fortunately, they aren't going to make me use this garbage, useless, site every single time I have to file for unemployment. I wonder what "prompt assistance means to anyone 15 months after the fact.

I would like to update my review, but unfortunately Sitejabber will not allow be to give fewer stars than one, so my opinion stands.

THE WORST EXPERIENCE AND CUSTOMER SERVICE IVE EVER HAD THE DISPLEASURE OF HAVING TO DEAL WITH, can't ever... ever get anyone to respond... absolutely horrible

The online portion of the identify verification was easy enough, but if you have any potential anomalies in your file (change of address, frozen credit report, etc...), then you have to talk to a video agent. The wait is over FIVE hours, and usually if you try to wait, after 2-3 hours, the site hangs on you and you have to start over. This is the worst system ever designed, and when it's people's unemployment money at stake, it's even more atrocious.

My EDD came to an end so I needed to renew my account, but to do so I had to go through ID.me to verify who I am. During the process of identifying myself with ID.me online by uploading all the information and copies of documents requested they rejected my application. So I started the process of reaching out to their support desk to resolve any issue.

That 'Support' desk interaction started 3 weeks ago and all I've had from them during that time is 3 emails (auto generated I would guess) telling me to 'rest assured' that they are dealing with the issue.

I've Googled a number for the Support Desk to try and speak to someone, but all you get is a recorded message saying to email them... which I'm having no joy with.

What they don't grasp is that without ID.me confirming who I am I can not apply for further income support which is my only form of income right now during what is a very difficult job search. So I'm at the point of not knowing which bill to not pay so I can buy food.

This is totally unacceptable. I don't know where to turn next.

I've been trying for 10 days straight. Best case was when I was done to 2.5 hours and minutes later back to four hours wait. You are pretty much responsible for many families going hungry, hope that accountability comes back and bites you you know where.

I try to set up a meeting with this system with trusted referee due to ca Edd i log it in 4 am need to wait 12 hours no respond day by day i try 5 am no working 6 am same no one take my video call, i use straight 12 days to connect id me referee finally i did it at today how lucky i am best time to call is 4; 30am then only need to wait less than a hour thank you my night mare finish. Terrible service

This app is a poor excuse for identity verifications. It automatically enters incorrect info and there is no way of correcting it. There is no phone for customer support. The so called support it offers is a joke. The worse app I have ever had the misfortune of installing. The authentication is a mixed up mess.

Not only Did I get a 5 hour waiting time, I waited the full 5 hours for a Referee to verify me, just to be told No Referees were available and to wait another 4 hours.
This is week 3 of waiting for Referees to get in contact with me and I've heard nothing.
The website is Garbage.

What's the point in having a verification system if doesn't work? Hour waits, sometimes day waits, only to have a Google number pop up that may or may not be them or it may be a scam, who knows! It's not like they identify themselves or anything. Pro-tip: if you're going to have an agency that verifies things for a governmental agency, make sure it works. Because ID.me does not. It's inefficient and practically useless. I've had my appeal held up by this "system" and for the length of time that it's taking to verify, I might as well walk to Sacramento. I'd get it done faster. I'd give it less stars but there's not an option.

After losing millions of our tax dollars to fraudulent unemployment claims, California's utterly incompetent EDD has changed their focus to screwing over millions of legitimate claimants in their hour of need. To facilitate this, they have contracted with ID.me, a company which appears to have been woefully unprepared to deal with the volume of ID verifications they would have to make. No doubt millions more tax dollars have been wasted on the ID.me contract. I wouldn't trust ID.me to verify that the sun rises in the east.

ID me claims to be available 24/7 for verification but every time I have tried them the wait is over five hours. I waited three hours and then the message repopulated saying the wait was again over five hours (!). If I cannot verify my identity, I (along with 1.4 million other people in California) will lose my unemployment benefits. Heads should roll in Sacramento. Because EDD left the system wide open for fraud from organized crime and Nigerian and Russian scammers, legitimate CA residents who are unemployed because of COVID are losing their homes (and their minds). All EDD had to do was eliminate the easy to defraud Bank of America EDD card and deposit unemployment checks directly into recipients' bank accounts. You have to go in person and show ID to open a bank account. This simple act would have eliminated 80 percent of the fraud or more. Because of their own mistakes, we CA taxpayers will be footing the bill for between 5 and 8 billion dollars, and those of us who are unemployed can't pay our rent or mortgage. With their customary incompetance, they froze virtually everyone's unemployment and force us to verify our identities through a private ID system that is unavailable.

It is very hard I mean very hard to get a hold to someone. I waited in front of my computer more than 4 days for more than 5+hours for the id.me video chat and it doesn't update you at all it just keeps saying "more than 5 hours". After waiting 5+hours it just doesn't make sense. I wish we could just talk on the phone with someone from edd and they ask us detailed questions that only we would know. I know they are trying there best with the Edd fraud activity and stuff but Id.me is a long process. I'm sure a lot of people are frustrated and can understand where I'm coming from.