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This app is a poor excuse for identity verifications. It automatically enters incorrect info and there is no way of correcting it. There is no phone for customer support. The so called support it offers is a joke. The worse app I have ever had the misfortune of installing. The authentication is a mixed up mess.
Tip for consumers:
Don't waste your time. These guys must be on drugs.
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team