Ebony B.

What's the point in having a verification system if doesn't work? Hour waits, sometimes day waits, only to have a Google number pop up that may or may not be them or it may be a scam, who knows! It's not like they identify themselves or anything. Pro-tip: if you're going to have an agency that verifies things for a governmental agency, make sure it works. Because ID.me does not. It's inefficient and practically useless. I've had my appeal held up by this "system" and for the length of time that it's taking to verify, I might as well walk to Sacramento. I'd get it done faster. I'd give it less stars but there's not an option.