Humana Pharmacy

I am covered by a Humana medicare plan and have complained to them for years about the very cheap ink used in filling their prescriptions. They act like it is only my problem that you can no longer read the labels before it is time to renew your 90 day refills. I am quitting Humana mail pharmacy for that reason. I have old prescriptions that date back 10 years where the label is perfectly legible.

Just trying to verify if a prescription for my husband has been shipped and no one will tell me! I set up all online accounts and manage for him. I have taken every call from Humana about all his prescriptions and still cannot get just a verification of shipment!

I wrote a negative review a while ago but they have made huge strides. And they've been renamed (merger? Acquisition?) as "Centerwell" which has so far been flawless. I'm going to give them five stars this time because of the excellent communications they are now doing.

Two weeks ago I had sn ugly experience with CenterWell and dropped a bomb on them as a rating. Frankly, i was afraid to call back. I just did not want the headache. Well, today I called back and got a terrific agent named Jackie. She apologized for the problem and connected me with another good agent, and finally a pharmacist named Peter. He explained the strange changes in my prescription and worked out the details. I think the best way to work either CenterWell is if you get an agent who is not responsive to your needs, ask for another agent. For now. I upgraded my review. We will c if helpfulness becomes a standard

On Feb. 4th my Urologist prescribed a medication for me. I waited a couple of days and called the pharmacy to see why it hadnt been filled. Pharmacy said insurance wont pay you need the Dr. to get a prior authorization. Wait a few more days. Send a message thu patient portal. Check back. See where messages in patient portal are not monitored. Call Humana Pharmacy. They will send the Doctor prior authorization forms. It may take 10days. Called the Dr. office. We need a list off drugs they will pay for. ME; FORGET IT. I WILL LIVE WITH THE PROBLEM.

I've been using Humana Pharmacy for several years but in the past six to nine months something has happened there's some Missing Link at HUMANA regarding CONTACT INFO they say that they don't have the information to get in touch with you when you just received a text from them that morning and everything online has not changed for over 5 years. I do love Humana but I wish they would get primary contact info links worked out - it's a little frustrating to try to deal with them lately and it takes many phone calls back and forth and calls to your doctor to get an order on the way - it shouldn't happen, I AM TRYING TO BE PATIENT WITH WORK FORCE PROBLEMS WE HAVE NOW!

We've been very pleased with
Humana Rx and otc delivery!
There is no charge to us and the delivery comes on time.

I just got on Medicare, and selected a Humana Pharmacy mail order fill for my 6 prescriptions. My prior Mail order pharmacy was GREAT, but not available on Medicare. Humana is awful. Their website is not updated for days to view orders or see payments, they outright cancelled 2 orders, and I am currently out of 2 meds. They decided to require payment in advance this last order, which I have never had to do. How hard is it to refill meds? Go somewhere else. I will be as soon as I can.

Humana was acceptable in the past but lately they are intolerable. They pay less and charge more. Higher deductible and now they even to refuse to pay their portion of drugs they have paid for in the past. They won't even accept my doctor sending them information on why I can't take another drug on their preferred list. They even tried to get my doctor to prescribe a drug not FDA approved for my condition. They reject appeals for no reason. This behavior smacks of profit oriented vs. customer care. When open enrollment comes around, they are history. Avoid these guys!

While ordering my monthly over the counter items, when I got to the multi-vitamins called Sentry Senior, which I usually get, the description said 60 tablets, but the photo shown that day clearly showed 265 tablets. I called to speak with a rep, who said he'd pass on the info. This is clearly an error, and the two were not proof read. Today, over a month later, I received a call, the girl apologized, but said that they 'could not' make it good and send me a couple more bottles. She would/could not give me a legitimate reason why. It's not that they could not satisfy the customer, it's that they would not satisfy the customer. Bad way to handle this, as it would not be any big deal to send me a couple more bottles, and then make sure the photo and description match. Simple. Not happy. This photo is from today, a month later and it's STILL INCORRECT.

Humana had previously approved for me to take a non-opioid medication for nerve pain for 7 years and recently denied the medication because it is cheaper for them to put me on opioid medication. They take all power away from the doctors and trample patients rights. Most years they try to kill me off by denying coverage of my asthma medication that I need to breathe, this year I think they hope I will be in enough pain that I will just kill myself, not joking! Buyer beware! Customer service is not helpful, they apologize for not approving your medication and think you believe them, they will also hang up on you when you ask to speak with someone who can help you get your medications approved. I know all insurance is out to make profits but you can't honestly have a prescription insurance company and expect to be able to deny coverage of medications that people need, that is obviously a company out to make money off of people's suffering!

Ordered a refill on 3-9-22 and still haven't received it. They show that it shipped on 3-14-22, but it didn't. No tracking available. Told me on April 18 that they would expedite a shipment and I would have it in 3 days. Now they are saying that I won't get it until May 3. I have not had this medicine since April 10 and I am never supposed to run out of it. Their customer service sucks. This is not the first time they've done this. Have your prescriptions processed locally, don't use Humana. They suck

Ship this last extremely late order then I'm having all my medicine filled by someone reliable. Center well SUCKS! And the certainly don't care about it's patients! $#*!' em!

Run away from Humana Pharmacy. I need 2 very important anti-rejection drugs for my liver transplant. Followed instruction to the letter. Puzzled why other previous scripts showed up but my most recent anti-rejection drugs did not. Gave it a couple days. Checked again. Still nothing in process. Alarmed now I called the Pharmacy. Long wait time and nothing resolved. My 2 most crucial drugs were never transferred. They just fell into a black hole. Several customer service reps couldn't help me. In fact suggested it was my fault. Nope! Less than zero is my star rating. Stick to any other place than this company to get your meds. It could mean your life!

I have wasted so many hours dealing with this operation - their non-functional website, obtuse messages about why your prescription could not be filled, reps who don't speak understandable English, etc. Came to a head today when I spent almost two hours attempting to find out why I had been sent a prescription I had not ordered. (It was their recommended substitute, despite the fact that it was making me sick, and my doctor had gotten approval for the original drug.) What's even worse, they had deleted the drug I needed from my drug list, and reinstituted their preferred alternative. (This was after I had managed to "archive" the drug after multiple annoying renewal phone reminders.) Someone should sue them.

The first year was ok. This second year has been an absolute nightmare. Takes over 2 weeks to receive a prescription. I could die before I get my meds from these assclowns! Hey Humana, if all of your customers die you will be out of business! Just thought you might want to know, YOU need the customer, the customer can (and this one will) go elsewhere. You are not the only insurance company or pharmacy in this screwed up healthcare system!