This company's "customer service" department does not answer their phone. Their outgoing message says they are currently "communicating by email," but they don't answer emails either. I received a defective item from Huckberry — priced at $395 plus tax — and I have not been able to speak with anyone about it. They accept returns at no charge, however in the middle of a pandemic surge (and local lockdown) I am not feeling good about having to go into a store to take care of this. It's their mistake, not mine. I won't be buying from Huckberry again.

I bought a watch from this site that was a limited edition run. The purchase went through and I was excited for my new watch. A week later I get an email that they really didn't have the watch in stock and I should get my money back in a couple of weeks. This place is a joke with terrible customer service.

I bought a pair of not inexpensive boots through Huckberry last year and 8 months later a part of the boots failed making them uncomfortable to wear. Tori from Huckberry contacted the manufacturer on my behalf who provided a potential solution that involved the issue being fixed by a cobbler (paid by me) with a replacement part they would sell to me. I didn't think a cobbler would be able to fix this particular issue as it involved removing the entirety of the inside of the boot and replacing it including a lot of glue and stitching, etc. I thought it would cost as much as the boots to have this major surgery performed on them. Huckberry also didn't think that solution was fair and shipped a new pair out to me. Thanks Tori for handling this issue for me.

I recently ordered a $300 pair of wireless headphones from Huckberry. 3 days after my order was placed, USPS tracking stated that they were delivered. When I got in touch with the Post Office, they were no where to be found. I then contacted Huckberry, who asked me to wait a few days for a possible delay in USPS's system. After about another week, I contact my rep, Ezra, again and he had a new pair sent out to me that day via FedEx. Very pleased with their accountability on a fairly large ticket item.

Thank you, Huckberry.

Had emailed asking about loose threads on my Outdoor Slipper Boots ( high-top wool felt sippers). Huckberry sent me a new pair, completely beyond my expectations. Made a donation in Thea ou today new pair to my local food bank in honor of their comment to their customers!

I have been trying to order a particular watch for two weeks. Website will not allow it and no one has reached out to help. All they would have to do is call me back and help place one simple order. But no!

At the end of February I made an order consisting of 3 items. Weeks later, 2 of the items arrived. Like many multi-item online orders, I assumed that only part of the order had shipped. After waiting and waiting, I reached out to the company and they replied that there was no recourse and that I had waited too long to report the missing items. I will never shop with them again and I urge you to shop with extreme caution if you dare.

Ordered 20 shirts at $3.94 more than a month ago, send me fake delivery iy has been Delivered.
When I ask for locak delivery Address, Phone # and name of the company no response. Please do not give your credit card #. They will send you fake delivery, none like FedEX or UPS. DO NOT GIVE YOUR CREDIT CARD #

Ordered something in stock, was given huge window of delivery time. Order stayed in "processing" for a week and was given the run around as to why it was not shipped yet when AMazon had it on 2 day prime. Tried to cancel the order and was given more run around as they were not sure it could be cancelled.

And they always just refer to the "policy " page... Scam artist response. "we told you we were going to screw you on our policy page so we are just doing what we said, your expectations should be inline now if you read our policies:"

If you live in Canada, do your self a favor and stay away from this dubious site with literally no QC at all, i paid over 40 CAD on custom duties, before even opening the box

The pair of shoes i received were in deplorable condition, it's as if someone at the warehouse decided to do a prank and scratched them up deliberately, The box was pretty beat up and the leather creases easily, 0/10

Terribly disappointed, would give 0/10 if that was an option

I purchased a light weight Jacket. The purchase was made off season which meant it wouldn't be worn right away. When weather permitted, I pulled the jacket out of the closet to discover the jacket had been previously worn ( a returned item). The jacket had a ring around the collar, stains and streaks of of dirt throughput. The jacket was "Filthy". Huckberry Rep. ( Mike) was contacted and photos were sent to the support team as requested. I was told that the jacket had a wax finish and appeared as it should. I think I can tell the difference between a wax finish and DIRT! I am Very, Very Disappointed in Huckberry. MY ADVICE TO FUTURE CUSTOMERS IS BEWARE.

They always say if it's too good to be true it's not true and this definitely is not true kiss your money to buy

I canceled an order I placed only to find out they charged me twice after they confirmed my cancellation.

I ordered some theme shirts, and after 31 days, the tracking said it was delivered. I contacted customer service and was insured they would send out another package. Now after 37 days, it shows the new package was delivered this morning. I checked the tracking at 6:45 am it just read it was on its way. Not out for delivery. I checked it again at 7 am, and tracking said it was delivered. Ran downstairs, and nothing. We have cameras so going to check them. All I can say is buyer beware.
Huckberryymega
Order #thiptes*******
Order date: February 17,2023 6:26am
1
Black And Blue Stitching Casual Car Vintage Art Print Short Sleeve Shirt
L / Multicolor
$3.68
1
Gradient Green Palm Coconut Tree Printing Beach Hawaiian Men's Short Sleeve Shirt
L / Multicolor
$3.68
1
Simple Black And Gray Vertical Stripe And Rhombus Pattern Printing Short Sleeve Shirt
L / Multicolor
$3.68
1
Retro Style Black And Khaki Stripes Stitching Bowling Cuban Collar Men's Short Sleeve Shirt
L / as shown
$3.68
1
Shipping insurance
$2.00
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Tracking

Product of photo looked like a smart winter jacket. It was more like a tee shirt that fit in the mailbox. Junk.

Hice un pedido, el seguimiento logístico comenzó antes de yo haber hecho el pedido, en 10 días ponía que estaba entregado, luego después de luchar mucho me dicen que puede que se haya perdido, me vuelven a decir que está entregado, les pido albarán que lo demuestre con mi firma y dni, me dicen que tenga paciencia que me mandan de nuevo los artículos, y hoy me dicen que intentan hacerme reembolso, en casi 2 meses mi pedido ha pasado por todos esos estados, solo espero que para hacerme el reembolso no tarden otros dos meses, creo que ningún pedido llega y que los que dicen que si les ha llegado es personal de la empresa o conocidos ( o les pagan por poner una opinión positiva)