HP

I have 2 HP laserjetP1102w printers. One seems stuck on permanent pause. I have tried reinstalling with a constant "fail" message and it says to call the manufacturer. Ha! That would be online with the Virtual Assistant since HP does not have any real people. After an hour of ring around the rosy, I will be buying 2 new printers- NOT MADE BY HP. Only a company that provides support. HP has no customer service, they simply DO NOT CARE.

Don't ever order from them as they wouldn't fully refund you back! Ordered my laptop on black friday but apparently it will not arrive until Christmas! Wtf?! Tried to cancel it they said ohhh we filed a cancellation for you but its MAYBE that it will get cancelled. What do you mean MAYBE?! A customer have his or her rights to cancel the order before it gets shipped and get his or her refund! So btw my order got shipped regardless of me filing a cancellation. FINE! I am just gonna return it when it arrived, I called and they said its possible that I can return the product but a 15% RESTOCKING FEES will be charged. I was like WTF?! So I didn't even get anything from it and I need to pay 15%?! So if you laptop is $1000, 15% is $150!? I never ask it to be shipped anyway, I cancelled it and I should be able to get my full refund! Its suck a shame that such big company can have such terrible policy towards its customer! SHAME ON YOU HP!

HP.com is dense with relevant information not just about their products, but regarding technological accessories accompanying their key offerings. Well worth the time spent here

Poor Customer service! HP used to be good but now they have changed their policies regarding Cancelation of orders, returns, they don't even honour their own prices that changed. They are taking forever to ship orders for e. G I made my order on 10th of December and they are showing shipping on 7th of Jan than another a week or two to deliver, that's ridiculous. So I had to end up canceling the order, now they are telling me I can't cancel since it's processed, I mean seriously HP? This order is just received and not even assembled yet nor even shipped. Now I know the shipment is coming from China not U. S, same like Ali express or Ali baba or wish. I am still giving them 3 stars because they are ligid. My order # is H*******

Worst experience ever! I bought a HP pavilion x360 convertible laptop in August from India. One of the reasons I selected HP is it's international warranty since I moved to Dublin, Ireland after buying it. In less than 2 months the laptop suddenly died and stopped responding.
Customer care representatives said that it will take upto a month to get it fixed after it reaches them. Refused to provide any sort of replacement (permanent/ temporary) during that period. Then it took them a whole week just to get it picked up (had to stay home till then)
After following up aggressively I was promised that the laptop will reach me by 15th Oct. Then today, again they pushed the date to 18th Oct. I am not sure if it's the final one. Better to get MacBook instead. This model was not very cheap either!
Also, when I asked for the channel to escalate, HP watsapp chat support executive said there is no way to do so! Highly inconvenient and worst experience I ever had.

Their printers are absolute $#*!, pardon my language. Combine that with $#*! customer service and you have a $#*!ty company overall. I will never buy one of their products again

Ordered on line because I was not in an IMMEDIATE NEED situation, just wanted a good price for a GOOD computer.
First I ordered in October was to be delivered before Thanksgiving, Order got delayed then on 11/30 I got an email quoting a revised SHIP DATE of 12/15! It also said I could cancel for full refund if I could not wait. I called and negotiated a discount instead of cancelling. Credit never appeared on my card, I called again today, 12/21- the day it was supposed to arrive, now they offer less than 1/2 what was initially promised and after 30 min Molly hung up on me. I waited well over an hour on hold each time.
Will be going Apple in the future.

HP Customer Service does not seem to care about you. I had an issue with my laptop 8 months in, and when calling HP support, they told me that my warranty ended more than two months earlier than it actually did. When I asked them why they had that date, they told me Best buy doesn't always send them receipts. First of all, not my problem, thats a problem with your logistics department, do dont blame it on me. Luckily I had my receipt, otherwise they would not have helped me at all. The customer service associates I spoke to were rude, and didn't seem to care about me or how I was unemployed and unable to apply to jobs during a global pandemic. I have to pay rent, and they don't care. So many technical issues have persisted just from contacting me. HP hung up on me several times for no reason. Im never buying an HP again. They act so rude. Once they get your money, it doesn't see. Like they are going to help you at all. If it doesn't make sense, follow the money. And the money leads straight to their pockets because from what my research tells me, they cheat people out of their full warranties all the time, go ahead, google it. They've done nothing to resolve these discrepancies in warranties over the years. Get any other brand than HP, you will be much happier.

I bought a brand-new HP Envy through HP.com (in February 2018) and it was defective right out of the box, although they took a month to build it. The fan seems to be broken, it rattles, and the computer becomes very hot. I contacted HP and informed them of the issues but asked to be reimbursed locally because I need the laptop for my grad. School classes. The rep insisted it was a software issue even after I repeated the hardware symptoms of loud frequent rattling. The rep refused to do anything until I downloaded a software update for the fan (ALTHOUGH IT WAS BRAND NEW), sent out an order to send me packaging material to send it back against my wishes, then terminated the conversation.

HP is a horrible company to deal with. I hate that Apple products become outdated and the ISO eventually can no longer update, but at least their products works for a couple years unlike HP.

We bought and subscribed, never received any ink, cancelled and now they have locked us out of our printer, even though we have purchased our. Own ink. A little scary that this company can control what we are doing in our home office. Customer service has not rectified. BAD BAD EXPERIENCE, FRUSTRATING WHEN YOU ARE TRYING TO RUN A BUSINESS OR PRINT REPORTS FOR SCHOOL

I bought zn HP 15-ef2723od Laptop on sale in November, got it in December. I didn't realize there was no backlit keyboard, and from the beginning, the sound only works if I hit Output Device... EVERYDAY! I didn't realize that Office Depot only has a 14-day return policy so I had to deal with HP. They were open to giving me an exchange for a different computer but after talking to the sales team, they refused to give me one that is an equal type of processor because I bought this on sale. Then I find out that my printer and this piece of crap don't like each other. HP won't help me with that either. Their solution is now I have to buy a new printer. WTH? And a technician spent about 30 mins resetting the drivers so that the sound issue would stop. Well that did nothing. Now they want me to do a factory reset, even tho, this problem existed on day 1. Then if that doesn't work, they want me to send it off for repair for a couple of weeks... I mean... I've never had so many issues with a computer as this one. I bought a lemon and now I'm paying for it. HP sucks $#*!. Will never buy from HP again.

I purchased a laptop several months ago i was hopping i will get my computer soon. I talked several time with customer service asking about my order, at times, i wanted to cancel it but the HP rep told to wait since i will soon get it. So i waited and waited 1 more week, 3 weeks, 4 weeks. Yesterday i received an email saying the order was canceled. I thought it was a mistake so i call to hp today, they said, the currier atempted to deliver 3 times and since they were not able to accomplish the delivery they canceled the order and that was the first week of april, i spoke to hp agent around April 18, he said i will get it sometime next week before May.
HP lied, the worse worse liers F... Liers
For now on i will buy Apple. If you want to but HP think twice.

Horrible company to say the least. I bought an HP Spectre 360 less than 2 months ago. The device is already facing display issues as there is a white dot on the screen. Facial recognition and fingerprint also stop working. They are telling me that I have to get the device fixed. I cannot wrap my head around the fact this is a new device and it already has to be fixed! On top of everything, they are telling me the warranty does not cover the screen damage. Please stay away from HP, DO NOT WASTE YOUR MONEY AND GO WITH A DIFFERENT BRAND.

I have a HP Deskjet 3520 printer 3 in 1. This printer is WI-FI and I just love this way of printing from my living room. Well, the printer stopped printing black and no matter what I did nothing corrected the problem so I called HP and spoke with Tech Support and told them about the black not printing. I told them that I took out the print head and cleaned each port for the different colors and still no help and they told me that the print head does not come out and I told them that it does and I did it, well, they kept telling me NO the print head does not come out. Make a long story short, I ordered a new print head on line and when I hooked up the new print head everything worked just fine. Love the new print head and now the printer is back online and working just great. Just goes to show how much HP Tech Support knows.

The computer I got with the base price comes with a rtx 3060. Which costs $329 msrp. I upgraded to the rtx 3080 which costs $699. So you would think the upgrade would only cost $370. No they charged me $600 for the upgrade. So I could have stayed with the rtx 3060 and then used the extra $600 (added an extra $99) to buy an rtx 3080. Then I would have had 2 gpus. For the price they charged me. I didn't know the prices of gpus when I ordered this so they really pulled a fast one on me. They price gouge their customers.

I'll never buy another HP again. Switching to Lenovo or Dell now. After being a loyal HP customer for 20 years, they won't take back the LEMON they sold me that doesn't work in the first two months I bought it, and instead keep insisting I work with their customer service dept repeatedly. THE COMPUTER DOESN'T WORK. TAKE IT BACK AND SEND ME A NEW ONE. I'm not stupid. I've owned multiple HP computers and not a single one I've had before has a keyboard that randomly locks up constantly while you're using it. SO frustrating!

I bought my HP 2 years and 2 months ago. My warranty ran out at the two year point. Woke up this morning and got blue screen and it will not turn on. An hour and half on horrible connected call where the tech person could not hear me no I hear him off and on. LOST EVERYTHING AND COMPUTER IS DEAD. Horrible! I will never buy an HP computer again!

I purchased a 9025e printer that cannot be used because of this and customer support doesn't know how to resolve it either
This is frustrating, I have wasted a day trying everything,

I have found these complaints on various internet pages going back to 2020, I truly believe that HP is going to loose a lot of customers because of this issue, I'm one of them
When I buy a car it's mine to use, I simply put gas in it maintain it and I don't have to inform the dealer. Maybe HP should stop up selling and let the customers enjoy the products that they ( the customer) purchased with their own money