Jing H.

Don't ever order from them as they wouldn't fully refund you back! Ordered my laptop on black friday but apparently it will not arrive until Christmas! Wtf?! Tried to cancel it they said ohhh we filed a cancellation for you but its MAYBE that it will get cancelled. What do you mean MAYBE?! A customer have his or her rights to cancel the order before it gets shipped and get his or her refund! So btw my order got shipped regardless of me filing a cancellation. FINE! I am just gonna return it when it arrived, I called and they said its possible that I can return the product but a 15% RESTOCKING FEES will be charged. I was like WTF?! So I didn't even get anything from it and I need to pay 15%?! So if you laptop is $1000, 15% is $150!? I never ask it to be shipped anyway, I cancelled it and I should be able to get my full refund! Its suck a shame that such big company can have such terrible policy towards its customer! SHAME ON YOU HP!