Kanika G.

Worst experience ever! I bought a HP pavilion x360 convertible laptop in August from India. One of the reasons I selected HP is it's international warranty since I moved to Dublin, Ireland after buying it. In less than 2 months the laptop suddenly died and stopped responding.
Customer care representatives said that it will take upto a month to get it fixed after it reaches them. Refused to provide any sort of replacement (permanent/ temporary) during that period. Then it took them a whole week just to get it picked up (had to stay home till then)
After following up aggressively I was promised that the laptop will reach me by 15th Oct. Then today, again they pushed the date to 18th Oct. I am not sure if it's the final one. Better to get MacBook instead. This model was not very cheap either!
Also, when I asked for the channel to escalate, HP watsapp chat support executive said there is no way to do so! Highly inconvenient and worst experience I ever had.