HP

After 2 1/2 years and only 1 ink delivery, I canceled instant ink. Although the ink level is good, the printer stopped printing. I called. They claimed they disabled the ink allegedly sent by them because the subscription was cancelled. Don't waste your money on the "service".

I recently had an issue with the keyboard on my laptop. After 3 miserable days with online tech support they had me send my laptop to a repair center. I got an email from them saying to fix it there was 2 dents in the casing that needed to be repaired 9only one was there when i sent it in.) In order to fix the keyboard they wanted more than $400 to fix the case. This is like taking your engine in to be repaired and having the shop tell you you need to have a dent in the door fixed before they can fix the engine. This should be illegal... I have had laptops for my work for 20 plus years and thgus is the first time sometime has pulled this with me.

HP customer service is a disaster. I had to write the President and CEO of HP Inc. They are refusing to process my refund. You cannot get them on the phone, they don't respond to a email and if they do it's a generic email saying how sorry they are but require more info, I did FIVE times. Guess we should expect this for a company that sold their controlling interest to the Chinese. UPDATE 6/23. Email received from corporate advising me I would be contacted. That was 3 days ago.
UPDATE: ZZZzzzz sorry I must have fallen asleep after June 2020 and all of 2021 waiting for a response from HP. We are now in 2022…. I think I can put this to rest now.

The instant ink cartridges stop working as soon as you cancel a subscription, so the remaining ink in them is wasted. Terrible for my wallet, terrible for the environment, and terrible business practice.

I was trying to get my HP to perform properly. I paid for the maintenance program because my laptop was beyond warranty. I knew better, but I needed the help. I paid and I was transferred to support where I was disconnected. I called back since I have the maintenance plan. After 2 hours the recording said I could not be helped at this time and I was disconnected again. Called again and waited another 1.5 hours with no help. Now I am stuck with a recurring fee. I received no help. Save your time and money and take your computer to a real person. I have several brands of computer, and this HP will be my last HP purchase. Nothing but problems. Good luck.

I have had hp printers for years. I have always had the problem of being able to use non-hp cartridges but have always been able to fix the issue and continuing my printing until this latest update. I have non-hp cartridges installed and all of a sudden I cannot print and this is a business printer. Needless to say I guess this last firmware update cannot be fixed. I will never buy another HP printer again. I refuse to be forced to buy hp cartridges and will be shipping tomorrow for a new non-HP printer.

They are very useless. My laptop broke down after just 11 months of usage. First repaire was free, then 3 months later it broke down again for the same issue. They only suggested a 50% discount on second repair and they do not even know how much it will be. Or a 250$ discount code on their company website. Which is ridiculous considering the fact that I paid 1100$ for a laptop that is deficient, so why would I ever want to purchase a laptop from their company.

Knowing that they are suppose to give me a free laptop in exchange, because their collegue said they have due to the poor condition of the laptop. Now the AMS is saying otherwise. I am still trying to get to the bottom of this issue.

I change my plan in February from the 17.99 plan,here it is April they still charge me that even tho it shows in my app the new plan I switch too. Smh The services great but the excessive charging of my card is not. I will not recommend this services to anyone until they get their accounting together.

I order HP 950XL (black) and 951 (3 pack color) ink from the HP Store. HP sent me "OUT-OF-DATE" ink cartridges! I requested a refund and sent back the ink. It took over a week to process and get verified the out-of-date cartridge was received in the warehouse. HP tried only refunding me for the 951 saying some bogus thing about they thought the refund was cancelled. I had to call customer service 2 times to correct the refund. It's an insult to have purchased ink from the factory and receive out-of-date ink and the box was clearly old and raggedy. I will never purchase an HP product ever!

Printer broke. Technical support promised replacement printer in 5 days. No printer came. Called again. Promised printer next day. No printer came. Called again. Told a "case agent" would call. No one did. DO NOT buy a warranty. Get your HP printers only when on sale and just ditch them when they break. The way the warranty works, is that when people send in printers broken but on warranty, HP fixes them and sends these "refurbished" printers out to other customers with warranties. If your model not in refurb stock when you need it, they put you off as long as they need to. No amount of asking for a supervisor changes anything. HP is dishonest. Their printer warranty is fiction. They know this and do not care. So far their volume sales mean they don't have to care to make a profit.

I will NEVER buy an HP printer again! Such a rip off, you absolutely can NOT use any ink unless it's HP.it will reject the ink and not work. It would be ok if ink was priced reasonably but NO its more than double the cost of all the other compatible inks AND 1 set of new ink costs more than the printer not to mention monopolization of the product. Don't buy, run away from HP and buy a printer from a company with reasonably priced ink or that allows compatible inks!

My first laptop was an HP and every laptop since. Until today. My laptop froze while watching a video on youtube. I had to do a hard restart. Then came the repair loop. Then after a restart I brought up restore but it couldn't do it. Then I tried a reset and it said the os was just gone and finally it stopped detecting the hard drive. This is the second time this has happened and I am tired of losing everything because a laptop goes from perfectly fine to trash in the blink of an eye.

I am tech savvy and aware of scams. HP has a scammer attached to their support address. I could not contact a person with the company to make them aware of this scam. When I logged on to the website it immediately pulled up a chat and they went through the process of connecting my printer but said I had fraudulent activity on my network. I was charged $100 to correct it. I realize it was my mistake but reporting it to HP should be an easy process and the only way I was able to speak with anyone was by calling the number to buy something. Then I was told that I would have to purchase their malware to make sure my computer was not compromised. I was blown away by the lack of concern and the inability to report the activity and then the final straw was to purchase a package from them to protect my computer. Compared to other companies they are a disgrace!

Great until….they mailed me the wrong ink product.then they want me to print a return label on a printer that needs the black ink I ordered and never received…then wait until they get the wrong ink returned to them BEFORE they ship the black ink I needed and ordered online….HMMMM.And they want me chase down a FedEx store and NOT use a drop box.and I am ordering online because I am elderly and wanted a home delivered product! Walmart is where I go from now on…

I purchased an HP pavilion laptop and after 3 weeks screen began glitching.

I called HP customer service yesterday, asked them to exchange. They asked to call back the next day. I called back today and after having a conversation with several different departments for MORE THAN AN HOUR, they suggested sending the laptop back and getting a new one or fixing the old one after a WEEK.

I explained that I need my laptop every day and I can't wait a week. I asked for the other options. I was ready to go to the store or warehouse and exchange my laptop there, but there is no option other than leaving me without a computer for a week.

My problem still isn't solved. I am furious and extremely disappointed, but still hoping that they are gonna manage to fix their mistake.

P.s. I checked some forums and looks like I am not the only one whose HP laptop is glitching. So they are aware of the problem, but still sending inferior products to their customers!

SHAME ON YOU HP!

Really bad printers... I have a Pagewide "PRO" 477... It sucks about everything! Printing quality is the worst, 2021 and they do not have a decent touch screen technology? It keeps freezing and always have to restart by pulling the plug because it wont even let me restart, the only good thing about it was being able to use aftermarket cartridges so I don't have to pay a ton of money for their ink which is a rip off until today that they updated the firmware and it won't accept the third party chips anymore. I have a wide format designjet t3500 with same problems, bad touch screen and suddenly freezes... I bought this two machines because like 10 years ago I purchased a designjet 2100 and still operating as new, just some flaws about the printheads but those are changeable and I consider them consumables, sad to see after the years instead of improving they just converted to a scam company selling junk.