I am tech savvy and aware of scams. HP has a scammer attached to their support address. I could not contact a person with the company to make them aware of this scam. When I logged on to the website it immediately pulled up a chat and they went through the process of connecting my printer but said I had fraudulent activity on my network. I was charged $100 to correct it. I realize it was my mistake but reporting it to HP should be an easy process and the only way I was able to speak with anyone was by calling the number to buy something. Then I was told that I would have to purchase their malware to make sure my computer was not compromised. I was blown away by the lack of concern and the inability to report the activity and then the final straw was to purchase a package from them to protect my computer. Compared to other companies they are a disgrace!