HP customer service is a disaster. I had to write the President and CEO of HP Inc. They are refusing to process my refund. You cannot get them on the phone, they don't respond to a email and if they do it's a generic email saying how sorry they are but require more info, I did FIVE times. Guess we should expect this for a company that sold their controlling interest to the Chinese. UPDATE 6/23. Email received from corporate advising me I would be contacted. That was 3 days ago.