HP

I purchased a product during one of their online sales. The order failed after the sale had ended. I contacted their customer support team to try and fix, find, or reinstate my order. They told me the sale had ended and there was nothing to do. They expected me to repurchase it at the normal price. When I asked to speak to the supervisor they repeated what the previous representative said and before I could reply hung up the phone. Would rate zero if I could.

I bought this tope of the line HP Printer for home use. It has been nothing but trouble. I go to try to print something and no matter what I do I continue to get one error message after another. And their diagnostics never work. It is the worst printer I have ever own or used. I have so had it with HP and their products I am ready to throw this five hundred dollar printer in the garbage. I will never purchase another HP anything. Stay away from HP printers. I have one hundred dollar Epson which is simple but it works every time.

I have a good experience with hp products, I used laptop, toners, printers... etc. Most of these products have a good quality and simplicity to use.
Maybe hp laptops not better than dell laptops but for me it is ok.

In short, the lies and the lack of competence with HP customer service are astounding and unacceptable! They should be ashamed! The representative lies to me and tries to sell me the wrong product. She refused to transfer me to her boss. The next morning I called back to try as buy the product and the price has increased over $500 and they refused to honor the price from the night before…even though they had the chat showing I was lied to and denied access to another representative. I've spent over 5 hours on the phone with them and still don't have a computer. Stay away from this company!

I have contacted HP for problems with large format printer and the average response time has been over 2 hours. I have contacted them for my ink subscription that I pay monthly and they also do not reply to e mails and in the chat support the average response time (connection time) is well over 2 hours.
I can not understand how they can be so inefficient.
I know my next printer purchase will not be HP
I strongly recommend that anyone contemplating purchasing a printer look elsewhere. As you will not get support even if you pay for it as I have.
Tonino

I am amazed that a computer as bad as this is actually being sold. This device is to put kindly a huge piece of $#*!. I never write reviews and English is my third language but if I can stop someone from wasting their money on this god forsaken piece of $#*! device I can die happily. The devil uses this computer to piss on it. If I were in an elevator with the person who gave a green light to the mass production of this piece of $#*! and Hitler and Stalin were also there and I had two bullets I would beat the green light guy with the gun until life were to leave his eyes because a bullet is a too merciful way to go. Then I would shoot the corpse because what the $#*! why would you sell such a $#*!ing useless piece of $#*!. Shame on you I hope a piano falls on you and you have to see your loved one be lowered to a swallow grave and $#*! you.

DO NOT buy an HP Printer and then subscribe to the printer cartridge system. They cut off me having the USE of my printer because my credit card had expired - despite the fact I still have ink in my cartridges. I called and they were terrible to deal with. Never sign up for one of these scams. They told me my printer cartridges have a CHIP in them! No thanks...

This is my experience with HP over the last month. I bought a $1500 laptop from them, received the laptop tried to turn it on, nothing. No power up noises nothing on the screen. Figured must be an accident, maybe someone dropped it during shipping or whatever, no big deal. Needed a new printer, also went to HP and purchased one from them, printer came in, set it up and it was giving me an error found out that one of the sensors on the paper tray was broken. Returned it and asked for a replacement, replacement came in, one of the ink cartridges was broken and hp requires you to set up the printer with the cartridges that come with the printer. Completely fed up with HP at this point. Returned that printer as well and just got the refund. Honestly I have no idea how they are still in business at this point. Trash products. Trash company

You have to search hard to find customer service phone numbers on the HP Store site. It is hidden behind all of the Sales phone numbers. My online order status hadn't changed except for moving the ship day back one day without showing anything has been done to fulfill my order. The offshore customer service tried to act like my order first had shipped, but couldn't find any tracking information. Then they said there could be delays and that I would get an email, which I had not. Translation... no one knows the status of my order. Of course my payment for the computer was taken almost 2 weeks ago when the order was placed.

They fail to mention you will be paying for life to use their piece of $#*! printer! I hardly use it so if I don't need ink as much then ya no. If you don't pay the subscription they disable ur printer that you pay 300 $ for ridiculous.

I bought an HP 61 ink cartridge at local Best Buy. Cartridge was defective--when I tried to install it, I got an error message saying it was a "counterfeit cartridge"--whatever that is--and it wouldn't work. Best Buy refused to exchange it, citing policy of not taking ink returns. Gave me HP's phone number. After 30 minutes and being transferred to 5 different departments, all of which said it was not HP's problem and they would not replace the cartridge, the phone call simply dropped.

The foreign customer service is horrible! Sadly, the the US executive representative Jacob condones this gross customer! His listening skills and problem solving skills are to the left of the zero on a number line! Not to mention, Jacob was combative; if he was a manager, then he's a gross representation of HP, and is extremely unscrupulous.

We live on a mountain and cell phone reception is spotty at best. My next door neighbor came over and asked if I know computers, which I do a little bit except for Ipads. I can usually figure out a problem though but this one stumped me. I called customers support and was walked through the problem. BOB'S YOUR UNCLE! Perhaps we sometimes get what we give. Remember they can get stumped too. I give this lne 4 out of five, no make that five since my neighbor is ecstatic.

Had issues with my x32 qhd monitor. Was just trying to download a driver which i waited an HOUR for it to load but it never did and then I was on a call with the for 4 HOURS and nothing is resolved. In fact, now I can't even adjust my brightness anymore after lenovo tech support helped me update the drivers. All they did was push the blame and refer me to their "smartfriends" program which is paid and a literal joke. I don't understand why I have to pay to fix their issue. Customer service is terrible. Never buying this again.

Diabolical customer service
Diabolical customer service - it's impossible to reach customer services, I've had zero help with my problem! I'm left with no ink after their instant ink scheme stopped working. Bought a new cartridge - printer won't let me use it. Now I'm sitting with a totally useless £80 printer. Avoid at all costs.

Bought a HP Pro 8025e and had an issue with the ink cartridge. Called customer support and spent more than half an hour trying to get in touch with a live person. Ended up calling sales and expressed my frustration. The representative said she'd connect me to a live person and then put me back in the queue. This is the worst experience I've had with trying to get someone to assist for a relatively easy issue and this is the last HP product I'll buy.

I bought the Officejet 7740 printer, and it does NOT work. It keeps telling me to put in ink cartridges, but it does NOT recognize HP cartridges. Even the ones sent by the company are not recognized. And tech support has not been able to fix the problem. They finally offered me a $250 coupon for this $600 printer. They do NOT stand behind their products.

You will spend 8 hours for 4 weeks trying to get customers service. No one will help you. Evading questions. Do not get hp. Nothing. You will regret it. It might work a month. Then you will spend 8 hour on the phone. They are trying to make you scream on the phone. Put you on hold 1 hour and a half. Then tell you they can't hear you when you can hear them 20 times in a row. Until you are scream. Politely ruder than rude. You have no choice because you have to talk to them. Do not buy any of these products.

I have tried over and over to enroll in the hp Instant Ink program. I have spent approximately five hours trying to get this program working. I spent over an hour talking with a representative only to be told the problem needs to be elevated and that someone will call me in a day or so. I called again and was told we are still trying to find the problem, I asked when will someone call me, the answer was I don't know. Keep you line open, maybe call again in a few days.
If you want to do business with a company that values you as a customer "Do not assume that hp is that company " My experience so far is terrible and I am not expecting it to improve. There are a number of other companies that will value you as a customer, why deal with one that doesn't.