HP

I bought a HP 8035 office Jet the printer is ok but beware if you use the information in the package and sign up for the free 3 months of ink. Then they hang you with having to buy ink from HP whether you need it not for a year for 25 a month. If you cancel the instant ink then your printer will not longer print using the ink you have. It will give you an error telling you to continue to pay and then cancel the print job. A complete POS. I use to swear by HP printers but never again

After calling costumer service on March and agreed to fix my half broken screen of totally working computer (Hp Curved All In One Envy about $3000) and pay from my pocket in 10 days.
They send me unprofessional shipping equipments and I sent it.
They kept delaying to send it back.
After a month they send it unrepaired and more damaged broken stand and not even working computer.
Before sent it I use to used it by adding an extra monitor.
Not any more
I called back
Costumer services and waiting hours they kept transferring me from department to another and they kept taking notes and every department ask me they same question without bothering themselves to even to check the previous notes and without solving the problem.
So I lost the computer and I delayed all my computer works and wasted my time with no results.
The last answer was they will call me back.
They didn't.
They deserve -10 stars

Had problems with my printer connection. Called support to try to connect it again, but it turned out that Jack the technician wanted to sell me some kind of protection, because I had a Malware infection, if not, he could not fix my problem. When I said that I didn't want to buy anything, he said "you called me, I didn't call you", and cut the communication.
I checked with Apple, and was told that my computer was clean and they helped me to solve the installation problem. Very disappointed with this service. Always have used and owned HP printers, but not in the future. If there was an option for half star, the's the rating I would give.
Upset-Miami

I have owned 9 laptops and 4 printers from HP. Until the last 2 laptops I have always bought from a 3rd party store (Best Buy usually) had zero issues. Bought a laser printer in 2020 from HP, had to send it back 3 times. Then had issues with the unit until I got a 3rd party vendor to help. Just bought a brand new Envy laptop from HP. Why do I go back? Product is good and very few manufactures make a 17" laptop which is what I need. Been trying to get the settings to work, the hardware to work and get no where. Today I get a call from a "Michael" in the escalation department who shouts and screams at me saying its my own problem and said "you should be lucky we have you as a customer" these people are really bad. Michael said he should be thanked for calling and should be shown "appreciation" for anything he does. Zero value to a customer.

On the phone for almost three hours. No help at all. An automatic software update made it impossible for me to print from my less than 9 month old computer. The software people will not help me uninstall the update, even though my HP printer is not supporter by the new update, because I haven't purchased an extended software update. Interestingly I do have an extended warrant but guess the extended warranty doesn't cover their screw up.

Can't imagine a more annoying and disappointing experience. Hours on the phone with support that doesn't know anything and can't help.
Printers made to break. Bought insurance and even that was a nightmare.
Save yourself.

A year ago or so, HP came up with a scheme to require everyone to use their toner cartridges, Tjhey did this by circulating an app called HP Smart as a printer interface. The problem is that the software is junk and has rendered every single HP printer we own as useless Our HP Printers now sit idle all day as they no longer work. We spent countless hours trying to reach HP customer support to no avail. We are now looking to replace every single one of our printers and inventory of toner cartridges. HP use to stand for bulletproof reliability. Not any longer. In the market for a new printer?:Do yourself a solid and look elsewhere

I had a defective printer. I called HP and I ended up with a nice plan to buy a new one. They don't inform you that you have to enroll, so that's the trick. Now yesterday was my last day to enroll and I forgot to call last night, I was still trying to figure out what would work better than this one. Now, even tough I don't like the new printer I have to keep it in order to avoid to pay $270… What? No thank you, never again HP. I forgot to check the reviews before I called them. Terrible mistake.

I purchased a laptop, didn't turn on, no problem I have a warrant on it right? Nope I have to send it in. So I do, they call me about a week later, telling me they won't warranty it because it has water damage. I said that is not possible it was never out of the box. Well nothing they can do, I'm beat. Fast forward almost 2 weeks later. I asked when will I get it back, they tell me they sent it and it was signed for. That is an absolute lie, no one signed for it. I live alone, and none of my neighbors signed for it. Again HP says it's not their problem. So at this point I now have no laptop at all that I paid for. DO NOT BUY FROM HP, their products are junk and their customer service is even worse!

Utter utter rubbish, do not buy an HP laptop. I had one and it broke under warrantee, purchased another with money from HP for damaged product plus more from my pocket and it broke again and now they won't repair it even though it is under warrantee. I have been in a dispute with them for 3 months and they just pass you from piller to post, it is impossible to complain or speak with a supervisor, avoid at all costs., utter plastic rubbish.

Had an issue printing Avery labels so called HP technical support for help with my printer settings. When I called it took 26 minutes to get through to a live person and they told me that my printer was out of warranty and therefore I had to pay $19.99 for telephone technical support. I find this to be outrageous. How can a company charge to to help a customer with technical support over the phone. I spoke to Jencelle, Emanuel and Caleb-all terrible.

Don't buy HP laptop or PC in Italy. They do not have any physical customer care center, or, any repair center in Italy. They have a lot of manufacturer problems in their products and if anything happens, HP will charge you expensive and you cannot afford the cost. HP is just a robber and stealing money from common peoples pocket.

I recently got a HP laptop as a gift and I've had a few issues with using it. It takes a while to boot up, up to several minutes. Sometimes it freezes during startup and runs slow thereafter. However, it does have plenty of RAM and disc space.

I had sent a laptop for warranty claim in December 2020, and now it is the end of March 2021, till now I did not receive the laptop back, every time their staff is making fake promises especially Shaima who is in charge of my case. Her 5 and 10 minutes never comes back.

If I could rate them zero, I would. From their tech support to their customer service, they are an absolute disaster. I had a small issue with my laptop. Called tech support for a minor issue. Let them take control of my computer. Tech person fixed the issue (just had to fix a setting) then proceeded to do a bunch of unrelated updates (BIOS and such) this wreaked havoc on my system and I had to reset my machine to factory. Because of these issues, I lost 2 days of work. Also, purchased a care pack (bad decision) and was told I could get a refund if I decided I didn't want it. I've called four times over 2 months and have yet to recieve a refund.