HP

I ordered a custom PC ($1600+) through HP at the beginning of December. When going through the ordering process there were items that were marked out, since they were not available due to the graphics card shortage. At check out I was estimated an arrival time of December 25. On December 23rd there was still no update on my order so I emailed, wondering if they were impacted due to the tornados as mentioned in a banner at the top of their site. I was told that my computer would come on January 7th. It's now January 5th and I've received an update saying the dates been pushed back again. For the inconveniences it is frustrating to have paid so much and also paid for shipping. Save your money and go somewhere else

I have recently ordered a custom laptop from HP website. The Order was made on March 23 and during the call with customer service agent, it will take maximum time of April 21st to get the item. As, of today the item is not even shipped as per Fedex tracking. They create the label for Fedex on April 18th and It is on same state until now.

This review is not about the product they sell. This is about there online store. Please check, before order a custom product from there online store. The customer service agent may give you false promise. It is really going to take lot time to get the product in your hand.

Purchased this printer a 18 months ago (2021) on account of it's faster printing capability for a 1500 page print job I had. After 3 days of swearing I finally got it to connect to my computer and print. It did a great job.
The problem is, that everytime I want to use the printer or scanner (which isn't often I admit), I spend about 2 hours trying to get the thing to 'talk to my computer'. Usually I give up. The help tips just send you around and around. It always comes back to making sure your printer is connected to the server.
The printer IS connected to the server and it IS the same server as my computer.

The only conversation I am able to have is with some AI bot thing which is of absolutely no use.
The printer is now down the tip and I go to the library for anything I need to do.

Buying a laptop from HP is a big gamble with your money. The build quality of their newer laptops is trash. My screen was replaced twice within the warrnty period, which I got fixed via the store I brought it from (luckily I didn't have to deal with HP customer servie directly). Two months after the warranty period the same component broke again. Keeping this thing running is not worth the time and money as it will just keep braking down.
When I bought it I read the reviews on the online store, which were mostly positive. Checking those same reviews now it seems all positive reviews were written within weeks of purchase. All the negative reviews were written at a later stage.
You can be lucky and get a HP laptop that will still work after two years, but you can also get lucky in the casino. Neither is worth your money.

I just purchased my son a laptop from hp. Com for what said $434.50 + tax (was about $464.00 with tax) when i entered by credit card info and hit enter; it billed for $506.00. I called to find out why and after being on hold about 15 minutes was told was a "flash sale" and in between me hitting enter the price changed.

Yet this is not the amount i agreed to nor did anyone office to honor the price i agreed to, I requested management and was put on hold over 45 minutes and never got anyone. Ended up doing a chat and was told the same crap of "was caught up in a price change in between hitting enter".

This is a good scam! I think they are hoping you don't see the price change or you just say forget it!
I'll never purchase from them again! Don't trust them!

*******@bellsouth.net

New HP ENVY 6055s series printer/ scanner. First, the 6 months free ink is a falsehood, even their own techs could not get it to work for me and tried 3 times. Second, the E for error comes on almost every day. Have reset it everyday to clear it. Then anytime you put in an ink pod that is not theirs which are ridiculously expensive, it only allows them to use half the available ink then wont let you print anymore. Then when printing attachments, only prints light grey which cannot be read. They said it was the drivers, that even again, their own techs could not get to work right, and $350 later, even my 2 IT techs said this is a really bad printer and I should have never bought it. HP said for me to return in and get another, then I have to pay my IT guy again to install the scanner at my cost. So just throwing away this piece of garbage. The store I bought it at wont take it back because I do not have the original box it came in.

In my years as a state administrator, I have purchased more than 100 HP printers and have used them personally in my home business. The printers have always been solid and support satisfactory. However that is no longer the case. My previous printer would not maintain a connection to the wifi, but I was unable to convince technical support, so I just bought a new printer, another HP. It is a 9015e and works well, but if I refuse to buy HP printer cartridges from HP, they shut off my printer. This is horrible support and I refuse to be held hostage. I will be replacing this new printer as soon as my time expires with my current printer cartridges. I refuse to do business with a company who can shut off my printer whenever they want anytime I don't comply to their wishes. Goodbye HP. We had a lot of good years, but you have crossed the line.

The recommendation to hold HP ink jet to a high standard is very minimal as the time in which matters are not answered and neither satisfied in a timely fashion. As my time is extremely valuable and cannot be replaced, companies such as this one, do not value the time of their customers. As for me personally the wait times, enact a level of frustration coupled with multitudes anxiety. In addition to an unlimited to, having to be transferred several times is a total waste of time. Especially when I was I was clear with what my intentions for calling was made plain.

Ordered a New printer and when it arrived it had a paper jam during set up (with no paper) Called HP for tech support and spent 2 hours on the phone. Turns out it was defective (shocker).
Was sent a "new replacement" with shipping label to return first defective printer.
Returned first printer then plugged in the replacement only to find all lights flashing on printer.
Called HP Again, sent 2 hours on the phone trouble shooting, guess what? It's also defective. Now waiting to speak to manager (its been literally 3 days) for a refund and return label for the 2nd broken printer. Have called and played phone tag with Manager for another 4 days. No direct number or extension to call, just call main number and explain situation 5 more times.

Still have broken printer and NO REFUND!

Will NEVER deal with HP Again! They're customer service is horrendous. If i could give zero stars I would.

Drivers keep uninstalling. I called Best Buy they won't replace the laptop. I called HP since its still in warranty and they won't replace the computer either. My only option is to send it in for repairs.
Why would I want my laptop repaired if it is under 90 days of purchase. All you will do is take away more space while all the installs. Completely ridiculous! 2 HP brand laptop will not buy another one form this company.

This is regarding the back to campus offer HP is providing with purchase of laptops. It seems attractive and some sellers charge more in the name of this offer. That's OK. Problem starts with registration for offer claim. They don't show all the dealers while filling in the mandatory box in the registration form. In my case it took them 10 days to confirm and send a confirmation mail that I am a genuine buyer to hold right for the offer, even after uploading documents and payment. The worst part is... they need another 4 to 5 weeks to deliver me the offer... and I am not staying at some remote far-to-reach place, it's at Sion, Mumbai. Now they are not even replying to my quick delivery requests as I can't stay stuck for that long at this address for obvious reasons.

I have purchased a number of computers at HP online with no problem. I recently purchased an HP Chromebase from their online store. For a month it sat there with no tracking updates. After numerous attempts to find out what was going on I finally get an email saying the delivery will not be for at least another month if then. I tried to find out how to cancel my order and get my money back, HP takes payment prior to shipping unlike most other online retailers. You can't do that. You must wait for delivery then process a return within 4 days of delivery and then they take 15% of your money for restocking fee. So my computer is sitting someplace in China, I am sitting in West Texas and HP has taken the money and run with it. Last HP computer I will ever buy and I typically replace my computer every two years.

The experience I have had with HP Customer Service and Support has been the worst I have ever had with a company. It's been 3 months of trying to get a new battery (under warranty) and my laptop is not due for repair for an entire month. I'd love to know who can be expected to be away from their computer for a month. Multiple calls, hours of my time and the expected return is still a month from when HP received my unit. It is absurd that a company can run this way. I suggest to everyone considering buying ANY HP product to refrain unless you want to spend many hours with Customer Service and Support if anything goes wrong.

It's the Voice of Customer. I purchased a HP laptop online for £399.98 on 26 June but never delivered. They said the order has not gone through but the money of course was paid in full to HP!
They did not refund the money yet as of 7 July!

It's not my business to remind the HP management that HP UK has been UNABLE to sell, or how the sale team's poor performance is. They probably know better, I just needed to get my money refunded.

I was told that I will get refunded 3-5 working days since 28th June, but that never happened.

They even deleted the order number from the sale database! I don't know why HP do this sort of stuff to poor customers?!

I hope I can get the money back from HP UK. I promise not to repeat my mistake to buy any of their products. Based on my horrible experience I recommend not to approach HP. They can not sell…

I bought my HP printer about 2 years ago and subscribed to have cartage ink sent to me when needed. For the past 2 years I barely used my printer and have the same ink in. So I decided to cancel my membership, my plan was $5.99 a month for about 100 pages. I am at 31 pages printed this month and HP blocked my printer. I am not able to print anything. They asked me to remove the ink that I have and buy another one. The last time HP mailed me a new cartage was 2 years ago, which is fully paid off but they don't want me to use it. What a scam! How HP fell entitled to your money!

Missed two delivery dates, lied they kept my money for 18 days, never answered the phone when called, lied about machine saying it had to be built and coming from japan. Finally bought from staples they had inventory and sold for same price and at the last minute they tried to deliver after i purchased the other machine i had to wait for ups to deliver and i refused delivery. They would not take my cancel. They are a nightmare. HP you should be ashamed still waiting for my bank to return my money. One word for HP S-IT

HP Office Jet 3830
1- Size to do envelopes to short. It will not print on envelope system
2-Scan works 30% of time
3-I need to turn off my computer for it to print
Getting help from HP is a futile effort

I am a retired money manager and a futurist (my website is *******@bobchernow.com), whose website is designed to "how to think like a futurist". I cannot locate the receipt, but we are speaking about a printer less than a year old