Hoverboard360Reviews 161

I cancelled the order 10 minutes after my son placed it, upon reading the negative reviews on them. They refused to cancel my order and said I can ship back once I get it at my expense. I successfully disputed the cc charges but they still will not give me their address to ship back. If you ordered this item I recommend you refuse delivery. You can do so up to 14 days after delivery. They do not respond to emails and never pick up the phone. I would be happy to join class action suit against them. KEEP AWAY BRO...

Ordered a hover board for my daughter as a Christmas present. The hover board took longer than they had anticipated, when it came it came in a mangled box. When I opened the hover board it was cracked on both sides. I called and left a message and followed up with an email, I was told to fill out a form send photos etc. I had also requested a paid label to send the product back. No one has contacted me nor respond to any of my emails. Horrible customer service and horrible products. I DO NOT recommend them at all.

R. S.

I agree with all the negative reviews of Hoverboard 360 Customer Service. They do not respond and quite probably will not return anyone's money If I new what I know now about HoverBoards I would not have given one to my child for Christmas. That stated, I ordered my child's for Christmas on Black Friday. We received it two weeks later and did not open it or allow him to ride it till Christmas. As bad as the company's customer service is I have to report that as of now we have had no problems with the exception of having to change the charger (which we did through Amazon for $24.00). My 12-yr-old is a heavy-user. He can dance with it and move around quite adeptly (inside the house). We have not been able to test it outdoors because we live in Minnesota. I am frightened of its electronic failure, but we have been charging it on wall outlets for no more than two hours a day. I believe this company should not be able to sell anything to the US due to its lack of accountability. I am praying that we just lucked-out; however, I did purchase the higher-end model ($698) and I am wondering if the people with the electronic failures have purchased the same model?

I purchased a hoverboard 360 with a 2 day shipping guarantee. I finally received my shipment after two weeks. Unfortunately, it was not what I ordered. They sent me a knockoff imoto brand. When I asked them to take back the imoto and send me a hoverboard 360 they said no. I then asked for a refund and they said I had to pay for shipping and it would be a 15% restocking fee, even though they shipped me the wrong board. Now won't return emails and will never return a call or pick up. Stay away for hoverboard 360!

We bought 3 Hoverboards for christmas presents. They arrived on time, but thats where the good experience ends. 1 never worked from the start. It shot sparks out of it when it was plugged in to charge. The 2nd board worked for about 2 hours and quit working. The 3rd only works for 20 minutes after a charge and gets really hot when charging. All had issues within the first charge of the battery. We have sent one back over 6 weeks ago and have had no response from Hoverboard 360 in over 2 dozen attempts to contact them. Nobody answers the phones, and email responses are auto responses with no direct contact with any actual person. Tried their phone number again yesterday and it was disconnected!

I ordered mine in November. Took way longer than the free 2 day shipping but still got it before Christmas. No charging instructions in the instructions so I had to find it online. After charging it for the correct amount of time my so tried to ride it. He had about 10 minutes of riding time before it quit. Tried several times before we decided that it was just defective. Emailed them about returning the board because it didn't work. The first email said to take pictures of the unopened box. I emailed them again and re-explained that the board didn't work. They told me to send them pictures to show there was no damage to the board. Did that then they send another email saying that I needed to fill out a form and email it back to them to start the return process. Got tired of wasting my time so I disputed it on PayPal. After reviewing the facts, all I had to do was give them the tracking number and I get my money back. I always use PayPal when it's available and I use my credit card and not bank account. If I didn't get a refund thru PayPal I would have disputed it with Capital One and gotten my money back that way.

I have purchased many items online, ebay, amazon, private owners, businesses, I have never experienced a worse company, They promised shipping within 2 days, after 3 days and multiple calls which i was not able to speak to anyone and never received a call back, I cancelled the order via email, with in 1/2 hour they posted they had shipped my order, I told them again in an email i cancelled, they ignored my email, then days later said they were too
Busy to respond to me, and that i cancelled after they had already shipped, i received that package from ups, although i do not want it, and of course, the shipping by ups was dated 3 days after their email that said they already shipped, they are dishonest, and unwilling to accept my return with out a restocking fee of 15% and me paying freight. I feel i will be out the Purchase price regardless, all other online reviews about this company are also terrible, So i will be out the $400 but hopefully if just 1 person does not buy from these scammmers, i at least will have helped someone by writing this. Buy from anyone but these, this one you can count as a definite dead end

I finally got a response with the shipping address to return the board after I filed a dispute with my bank. I would advise everyone to file a dispute with the credit card company or your bank.

For anyone interested here is the shipping information to send the board back-

Thank you for providing us with the information we needed to facilitate your return. Please send your board to:

Keenford, Inc.
463 7th Ave.
Suite 806
New York, NY *******

Please be sure to remove any and all labels from the outside of the box prior to shipment. Please be advised that due to our terms and conditions, there is a 15% restocking fee associated with your return, and the shipping is on the customer. We will refund your money upon inspection of your board. If your board is damaged your refund will not be approved and you will be responsible for shipment back.
Please be sure to send tracking information from your shipment to *******@hoverboard360.com.

We appreciate your patience.

Best Regards,

Returns Department
Hoverboard 360

I am not one to write reviews but echo everyone else's sentiments. We bought a hoverboard as a Santa present and all it did was go in circles plus got real hot. We tried contacting the customer service but after waiting for 15 minutes or longer it went to a full answering machine. Tried this over 30 times... sent countless emails that went unanswered. Finally Paypal told us to send it back (of course on our own dime) but at least we were able to get a refund (ex postage). We finally heard a response and like a previous person they told us to send them a photo... This company should be shut down in the USA What a scam.

My daughter rode her hoverboard 360 for about 1 hr. Went to charge it and it would never charge. I sent my first email 12-25-15, they replied with instructions on how to re-set it, that didn't work, emailed them back, they sent another email with a form attached, wanting me to send back with pictures attached in the email, I did that. They stated that the info would be passed on to a supervisor for approval and they would contact me with a Return # that was 2 wks ago. Now almost a mo. Later, 4 emails later they are not responding. So disappointed. I will be filing a complaint with the BBB, and an attorney to see what my options are. I did not know that I would be paying $400 for a 1hr. Trip around the house. I hope someone else has better luck getting their money back.

I see you have SO many complaints my complaint will get lost in the shuffle. I would like to return the hoverboard that I purchased on November 30,2015. They sent me an I-Moto board instead of a Hoverboard360. When I told them that I was also unable to take the overboard on a plane, to give to my grandson who lives out of the country--an issue that did not exist when I ordered it. They pretty much said. That was my problem not theirs. They do not answer their phone, they are rude and nasty. I believe they are probably going bankrupt. I would be happy to get involved in a class action lawsuit.