GoKartsUSA

I ordered a dirt bike and 4-wheeler on black friday for my kids christmas. They waited until after all cyber Monday deals and black Friday deals were over to tell me they were out of stock on the two items. They only offered to sell me another two for $476 more. They didn't care at all about the predicament I was in and now I've got nothing, sales are over, and less shipping time. Why would you have a site that doesn't auto track stock and list sold out, especially on black Friday weekend?! Horrible experience.

Avoid this company at all costs. The phone staff is arrogant and the minute you press them on holding them accountable for their responsibilities, they will hang up on you and block your calls. It's good to know this before you make a purchase. I found a much more friendly company to order my products from and they are much more responsive. You will notice also, they say their customer service hours are Monday through Friday on their website but when you call they say they're only Monday through Thursday. This, of course, is the least of my worries, but just another point of their disorganization.

Ordered assembly parts from them for 80$ and received one component (part) not whole assembly. This is scam seller. They use words to foul you and pull money. Started credit card dispute to get money back. Do no do business with them read reviews first to see others opinion. I am not only one get scammed by them

I placed an order for a go kart for my grandson. Billed to me but shipped to my daughter's house. Received an email saying that the order was canceled because the address didn't match and to place a new order with the correct address. So I did exactly that. I get a text saying trying to reach out regarding your order. This is fraud. I tried calling tbe number get another text saying don't call back. WTF? No wonder they have horrible reviews. Plan on driving to tractor supply tomorrow and buying one from them. What a joke. I even sent him a picture of my driver's license that matched my credit card info. Don't waste your time w this clown.

Well one of my fellow customers said it best I'd say they have horrible service except they have no service at all? In their attempt to be technically proficient you can never speak to anyone. I tried to purchase some stuff at their recommendation through there so called sister company GTC manufacturing. No one had either no one had either company no one had either company no one at either company owned any part of the transaction and kept referring me back and forth. One idiot even told me not to order any longer because their site was for wholesale only. I'm sure they're going through a lot ofChallenges however we have many credit card challenges and I strongly suggest you stay away and buy your toys elsewhere, unless of course you want to be over billed, build twice in many cases or totally frustrated

Their phone number says you have to email them. Says they aren't answering the phone or checking messages. I sent 4 or 5 emails to them with no reply. I understand if covid is putting things behind. But it's like these guys 100% gave up, but have their website running like they're still in business. I wouldn't fault them on delays if they were open and honest. But they aren't even remotely doing that.

After filing a complaint with the BBB, I received a call and voicemail from someone in the company saying that since I am such an A@@hole, they wouldn't be doing anything for me and they suggested that I should go *** myself. What a group of professionals!

I'm betting that when it goes to court that the judge is going to love hearing the voicemail. All because I had the nerve to demand that they honor the warranty.

Ordered assembly from them for gokart. Page description states assembly brake pedal $76. I received metal part worth $7 on ebay. Assembly is multipart assembled component not one part. I thought it was mistake so requested assembly and have been told this is what i ordered and they refuse toke return. Just not been able to return is enough to not buying from them. I guess if you have what you want and there will be some damage you will get in trouble with them so better stay away. There are better places to make business with

I place the order with go karts USA for a dirt bike was never came in after 5 months I asked for a refund but the card I used was closed so I had to give them your numbers to give to the bank for the refund never happened they are the biggest Crooks but I will not rest until I get my money back from them

From the very beginning after purchase of my mini bike, these guys could not be contacted. They don't answer the phone, I left messages and never got a response back. Emails, text messages, online chat ( is a Joke) it's all just a computer and the biggest rip off is the mini bike didn't even come from them. It came from a different company and when I check them out they would have sent it free shipping. Go karts USA charge me $180 dollars in shipping. Long story short, look around you will find a better deal and a company that you can communicate with. These guys suck!

I received a very damaged machine. It took a mechanic to discover all the problems this new moped had. Over 20 problems! There was no ignition key, the trunk was not made for this mode, kick starter broken, lights not working. It is impossible to meet the requirements of their return policy. There was no way to get replacement parts because they discontinued selling this model.

I suspect that the company takes returned and damaged merchandise and sells it again, getting the customer to activate the warranty. Delays in communication, original manufacturer no longer available, "losing" previous communications, asking for the VIN and product number and date of sale over and over again.

I was ripped off for over $800. And the moped is still practically useless.

GokartsUSA.com is probably run by a guy working out of his mother's basement. I ordered a go-kart for my kids, but received a completely different version without components I wanted. No battery charger included and a ton of parts that I have no idea where they go. Instructions are written in the worst Engrish I've ever seen. Four emails to tech support were ignored and the phone line is always busy. You pretty much have to call them and pretend to be buying something to get a human on the other line. Company rep had the balls to tell me that I didn't follow their complex directions by submitting a ticket, then following up with a call. WORST COMPANY I've seen in a long time.

Ordered a UTV in May, says 4 - 6 weeks wait. Followed up on July 12, chat said they were waiting on wire transfer. Called to find out delivery time, was told 4 - 6 weeks from today. They never even ordered to unit and never contacted me for payment. DO NOT TRUST THIS COMPANY.

These people should not be allow to be in business. Their technical service is worthless. After explaining to them in technical detail why a product is faulty their answer is: " The main problem is that those items that you purchased are non-returnable items because they were ordered directly from the manufacturer. With all that being said I'm sorry for the inconvenience but there is nothing we can do at this time."

These people do not stand behind their products.