• MotoBuys

MotoBuys

Overview

MotoBuys has a rating of 2.99 stars from 221 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, dirt bike, and tracking number problems. MotoBuys ranks 44th among ATV sites.

  • Service
    80
  • Value
    70
  • Shipping
    75
  • Returns
    51
  • Quality
    70

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 45.2%
Positive
33
Neutral
6
Negative
34
107
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • After a week of no response from customer service when we emailed, we called to follow-up.
How would you rate MotoBuys?
Top Positive Review

“Impressive Scooter, Excellent Customer Follow-Up”

Benjamin P.
1/18/24

The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.

Top Critical Review

“They don't honor the warranty or return calls and emails.”

tashua h.
2/4/24

Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.

Reviews (221)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (77)
Thumbnail of user coltenr4
1 review
0 helpful votes
February 20th, 2024

Was pleasantly surprised by the exceptional customer service at MotoBuys. From the moment placed the order for a new ATV, the team was attentive and informative. They answered all the questions promptly and kept updated on the shipping status. The ATV arrived earlier than expected and in perfect condition. It's refreshing to see a company that prioritizes customer satisfaction so highly.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user mikek1991
1 review
0 helpful votes
January 22nd, 2024

Bought the Ice Bear Q6 Trike for city commuting. The price was very competitive, offering good value for money. However, the assembly process was more challenging than anticipated. Some parts were not clearly labeled, and the instructions could be improved. Once assembled, the trike performed well, offering a smooth and comfortable ride. Customer service was responsive when reached out for assistance, which was appreciated. Overall, a decent purchase, but be prepared for some assembly hurdles.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user joem3317
1 review
0 helpful votes
January 20th, 2024

I recently purchased the RPS Hawk 250 Dirt Bike from MotoBuys, and it's been an incredible experience. The bike's performance off-road is exceptional – it handles muddy trails and steep inclines with ease. I was particularly impressed with the build quality and the powerful engine. The customer service team was also very helpful, answering all my questions before the purchase. The bike arrived well-packaged and earlier than expected. It's an excellent choice for anyone looking for a reliable and exciting off-road experience.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user vernons148
1 review
0 helpful votes
January 27th, 2024

Motobuys was so pleasant to work with. I purchased a trike from them and received shipment as described. Their customer service is very responsive and eagerly willing to help assist you. I would rate them 5 stars but im eaiting to schedule a phone call with their trch support. If tech support is anything like the sale and customer service i will be changing it to 6 stars if i could.

Products used:
Icebear trike 150cc

Service
Value
Shipping
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user benjaminp545
1 review
0 helpful votes
January 18th, 2024

The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user oscarw116
1 review
0 helpful votes
February 29th, 2024

After purchasing a dirt bike, Needed some post-purchase support for maintenance questions. The MotoBuys team was excellent in providing detailed and helpful responses. Additionally, the bike was delivered on time as promised, which was greatly appreciated

Thumbnail of user matf21
1 review
0 helpful votes
September 20th, 2023

I hit 1 star and it registers as 2... clever. My product was not delivered to my home as promised and paid for. I picked it up myself. It was damaged. No refund or explanation from the trucking company (CCFS). They will no longer be getting my business either. In fairness however, I did receive replacement parts from you. Wrong parts first. I don't enjoy giving honest negative feedback, but YOU asked.

Tip for consumers:
No

Products used:
Trailmaster xrs200

Quality
Thumbnail of user taylorh535
1 review
0 helpful votes
January 23rd, 2024

The RPS ATV125 was the choice for a high-performance ATV, and it mostly lived up to expectations. The engine power and suspension are top-notch, making for an exhilarating ride. Did encounter a minor issue with the brake adjustment, but the customer support team at MotoBuys was quick to assist. They provided detailed instructions and even followed up to ensure everything was resolved. The ATV's performance is outstanding, but hope they improve their quality checks to prevent such issues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user hannahm856
1 review
0 helpful votes
January 21st, 2024

Our son got this electric Trailmaster Blazer i200R, All Electric, 48 Volt max, Lithium Battery Pack Go Kart for Christmas. We love it! It is so quiet.

Tip for consumers:
My overall experience was extremely pleasant!!

Service
Value
Shipping
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user broganr1
1 review
0 helpful votes
January 21st, 2024

Ordered the Trailmaster MB200 Mini Bike for son's birthday. The bike itself is fantastic – sturdy build, excellent performance, and exactly as advertised. However, the delivery time was longer than stated. The customer service team was apologetic and kept updated throughout the process, which was appreciated. Once it arrived, the setup was straightforward, and son has been enjoying it immensely. Just be aware of potential delays in shipping.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user scottw2531
1 review
0 helpful votes
February 5th, 2024

The TaoTao Quantum 150 Scooter is a reliable and efficient choice for city commuting. Have been using it for a few months now, and it's been performing well without any major issues. The only concern was with the customer service response time. When had a query about the warranty, it took longer than expected to get a response. Nonetheless, the scooter itself is a great purchase, offering good value for its price.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user blakec201
1 review
0 helpful votes
February 4th, 2024

Impressed with the selection of trikes at MotoBuys. The one purchased is top-notch in quality. The website was easy to navigate, but wish that they had more color options. Overall, a great shopping experience.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user terrellr44
1 review
0 helpful votes
February 24th, 2024

Recently purchased a Massimo MB200 Mini Bike, and overall, satisfied with the purchase. The bike runs smoothly and is quite durable. However, the packaging during shipping could be improved. There were a few minor scratches when it arrived, presumably due to handling during transit. Customer service was understanding and offered a small compensation for the inconvenience. Despite this, happy with the bike's performance

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user michaell6716
1 review
0 helpful votes
February 18th, 2024

Great customer service my crate bike came without the exhaust and although it took 2-3 weeks to get all the parts the service team stayed on the manufacturer and got all the parts to me

Products used:
Tm33 dirtbike

Service
Value
Shipping
Returns
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user tashuah
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.

Tip for consumers:
They do not honor warranty.

Products used:
Trailmaster moped Milano

Service
Value
Shipping
Returns
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact our Tech Support at (214) 560-6125 when convenient.

Thumbnail of user orionb31
1 review
0 helpful votes
February 10th, 2024

Ran into a snag with the order, but the customer service at MotoBuys was outstanding in resolving it. The bike itself is a joy to ride!

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user tommym391
1 review
0 helpful votes
January 25th, 2024

The Trailmaster 300 XRS Trike purchased from MotoBuys is of exceptional quality. It offers a stable and comfortable ride, and the performance is beyond the expectations. The buying process is smooth, and the customer service team is professional and knowledgeable, helping to choose the right model. The trike delivered in perfect condition, and the assembly was simpler than anticipated. Thoroughly impressed with both the product and the service.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user nicoleh1864
2 reviews
0 helpful votes
February 28th, 2024

Love the scooter I got from this site! It's rides perfectly and is so stylish! Their price was unbeatable, and the delivery was faster than expected. Highly recommend this site. Thanks!

Products used:
Scooter.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user spencere56
1 review
0 helpful votes
March 2nd, 2024

Bought the Apollo DB-X18 125cc Dirt Bike for my daughter. While the bike is decent for its price, expected more features, especially in terms of safety and control. It's a suitable bike for beginners, but advanced riders might find it lacking. The delivery was on time, and the assembly process was not too complicated. It's a good starter bike, but for more serious off-roading, one might need to look at higher-end models.

Service
Shipping
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user terrellk28
1 review
0 helpful votes
February 7th, 2024

Thoroughly impressed with the level of service provided by MotoBuys. The team was proactive in communicating about ATV order and ensured that it was delivered on time. The whole process was seamless and hassle-free.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user stanleyb321
1 review
0 helpful votes
January 29th, 2024

Had a minor issue with the delivery of Ice Bear scooter, but MotoBuys' customer support resolved it quickly. The scooter itself is fantastic and offers great value for the price.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user bentleev
1 review
0 helpful votes
March 5th, 2024

Bought a dirt bike for my daughter. She loves it! The bike runs smoothly and seems durable. A good buy for beginners.

Service
Value
Returns
Quality
Thumbnail of user customers139
Customer S. – MotoBuys Rep

Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.

Thumbnail of user doubleg2121
1 review
0 helpful votes
March 7th, 2024

Coolster 150cc 4 wheeler delivered pretty fast. From day 1 the push button start never worked. So I would kick start it. Now that is seized up and won't work. I have rode it less then 10 times. You get what you pay for. Now it just takes up space in the garage.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
I’m sorry to hear about your disappointment with us, and we would like to personally assist you with making things right.

Let’s get on a call and address this ASAP, we value your business. Please contact us at (877) 667-6289 or tech-support@motobuys.com when convenient.

Thumbnail of user tuckerc31
1 review
0 helpful votes
February 2nd, 2024

MotoBuys has a nice selection, but some items seem overpriced compared to other sites. Ended up buying a trike, which is good, but did a lot of price comparisons first.

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.

Thumbnail of user mikec2677
1 review
1 helpful vote
May 2nd, 2023

Ordered a Ice Bear PBZ 125 on 4/14/23 received it 4/24/23 and the paperwork followed 5/1/23. The process was exactly as they explained when I initially purchased it. The motorcycle was dropped in my driveway in the morning and I was test riding it four hours later. I have nothing but positive to say about the process of buying from Motobuys.

Products used:
Ice Bear pbz 125

Thumbnail of user customers139
Customer S. – MotoBuys Rep

Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

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From the business

Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.

Company Representative

Thumbnail of user customers139
Customer S.
Typically responds within 14 days

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