MotoBuys

Bike came with the card completely out of tune! They were no help whatsoever! Had to have someone adjust the carb, ran fine then back to the same thing runs wide open! Back to the shop! Worst 1000.00 dollars I ever spent! Their customer service sucks, they were very rude! Don't buy moto junk! Piece of crap

Ordered a Challenger 200. It took forever to even get an update on delivery date. It took nearly 3 weeks from ordering. They sold it to us and did not even have in stock. After running it around for about 10 miles, the muffler fell off the tailpipe. We only ran it in our 3 acre yard. Nothing rough. I called twice, NO ANSWER, left 2 messages, and NO response. Sent an email, NO response. Sent another email, waiting. It has been over 2 weeks since it fell apart and still waiting on response. They are almost impossible to reach.

Bought a new as a Christmas present for my nephew mud dec 2021, it arrived with a defective transmission. Tried to get help for months and had to open a dispute to get any progress. I give them 2 months to do somthing before opening the dispute. Then they only cared to pressure me to close the case instead of helping. So if you want to waste your money, get junk, no service or support and be hung out to dry and be super angry and waste tons of time and still have a defective atv 5 1/2 months later this is your place. If you like flushing your money down the toilet.

We bought a go-kart from Motobuys that arrived super fast and was a cheaper than the power sports stores around. The Go-kart arrived damage - actual pieces broken and oil all over the engine and fan. After calling Motobuys with the delivery guy here and them not answering I did not accept the delivery. Now they are charging us $1000 to restock and return the broken item. We are disputing the charge through our bank. Worst policy and customer service. It's all contradictory. They told me to put it together and see if it worked but their return policy states they do not accept stuff put together. They stated not to refuse a delivery for minor damage but this was not minor damage.

No problems at all. Got the color I wanted, fast shipping( better than (A). The r and l driver was great (Pate). I seldom write reviews because the boss only looks at be bad. But you see the potential buyers look at them all. Keep it up Texas!

After purchasing a dirt bike, Needed some post-purchase support for maintenance questions. The MotoBuys team was excellent in providing detailed and helpful responses. Additionally, the bike was delivered on time as promised, which was greatly appreciated

Worst experience with an online retailer EVER! Purchased a Go Kart on 11/24 for Christmas, only received an order confirmation email. Had to call on the progress multiple times, many times with no answer. Never did anyone ever say the product was on back order, until... After Christmas when we called to let them know we finally received it (on 12/28) and rejected the shipment due to EXTREME damage. Depending on who you talked to in Sales and how long you had them on the phone would depend on what you were told (should have received by now, back ordered, at the warehouse, warehouse is closed, warehouse is open but not picking up, never had a problem like this before...).

BAD... SHADY... BAD...

I purchased a simple pit bike. I was immediately displeased with the power of the unit. It has trouble with hills. If you are on a smooth straight road and you open it it, the engine backfires and the few times I did go full throttle. It would backfire and one time is stranded me 1/2 mile from my home. So disappointed...

Love zipping around town on the new TaoTao Thunder. It's super stylish and gets great gas mileage. Perfect for daily commutes and quick trips. It's light, nimble, and just fun to ride.

Ordered a Ice Bear PBZ 125 on 4/14/23 received it 4/24/23 and the paperwork followed 5/1/23. The process was exactly as they explained when I initially purchased it. The motorcycle was dropped in my driveway in the morning and I was test riding it four hours later. I have nothing but positive to say about the process of buying from Motobuys.

On December 12th I purchased two ATV's from this company. Bill is a great salesman, eager to make the sale and take the money. They guaranteed my delivery by 12/16,12/17 at the latest as we were heading out on a trip and needed the vehicles. They never arrived. One of Bill's colleagues stated "We get around 8 out of every 1000 orders messed up and unfortunately yours was one of them." They promised a full refund. A few days later, email from Bill, no refund. You made a purchase, read our terms and conditions. They never sent any terms and conditions, just a receipt. After several emails back and forth with this incredibly rude man, i decided to just leave it until my American Express statement came in. Fortunately, they have removed the charge.
I would advise that you do not buy form this company unless you are desperate. There are many other online retailers who provide a similar service.
Motobuys also trades as other companies. Just be careful before you part with your money.

Impressed with the selection of trikes at MotoBuys. The one purchased is top-notch in quality. The website was easy to navigate, but wish that they had more color options. Overall, a great shopping experience.

I recently gave Motobuys a bad review because of no response to phone or emails. Well before I could cancel the order, they emailed and told me the package is on its way 2hrs latter it was here. Well packaged putting it together now. Will update.

We purchased a "new" 800cc dune buggy from Motobuys. The date of purchase was 10/2016. The date of manufacture on the "new" machine was 6/2008. Nearly 9 years old. The injectors were frozen, the fuel pump and fuel pressure regulator as well. The fans were missing in entirety. They have offered us 1000 usd to keep the machine. We have said no. I was called and a$$hole by Bill and told "f$&k you" when I informed him that they needed to pick up the vehicle or pay me storage. American Express is involved, so hopefully we will get our money back. PUT this unethical dishonest company out of business. Zero rating

I was very nervous about my purchase from Motobuys, after reading all the negative reviews. But they have done everything they promised on their website. Great 150cc scooter, great price, fast shipping, well packed, and efficient delivery. I'm not an employee of associated to Motobuys in any way, but I wanted to write this review, to give an honest perspective from a customer. After some basic assembly, battery, mirrors, storage box, I had a little issue with the scooter running for more than 3 seconds, but after checking the fuel lines, and finding a kink in the supply line, it runs perfectly. Super happy with my purchase.

Update: received a voicemail message however my unit has not been repaired or replaced nor have I received a call back again. I purchased the extended warranty to avoid issues beyond the 3 month warranty all to no avail. Avoid this company.

- Purchased a kids dirt bike and extended warranty in Feb 2023 RPS60. Runs fine when running.

Have had 3 issues, missing parts after shipping, kick stand which broke when bike was parked, weld case loose cheaply done, and recently battery holder gave loose similar to kick stand poorly done. I can live with the poor quality of the bike but the customer service is the worse I have seen. For the initial two items took weeks to get someone to respond and then action. For the recent battery holder issue I have emailed 5/6 times and called with absolutely no response. DO NOT Buy anything from them that requires Customer Service.

Bought a 110 dirt bike from them with a title never received the title after about a month I called four times and left a message with my number each time and the order number and email them two times and never got a response within a 2-month period this is the worst customer service I've ever dealt with in my life and they've already got paid for everything