Mega motor madness has been great I've had no issues whatsoever the only thing that I recommend is that they detail their instructions little bit better but it's mostly common sense if you read the book that came with it you shouldn't have any problems it only took me 25 minutes to put it together out of the box me and my son who's 8 years old and very happy
Purchased a ice bear Malibu. The rear view mirrors are smashed the seat has a big tear in the front. The frame has deep scratches all over. The plastics are scratched. Poor communication with staffing they do not want to own up to there merchandise. Needless to say my lawyer will be getting involved. Do not recommend this company. Stay away
This company is much slower than they claim. Not inly that, plan on waiting a week before being able to register your order. Shipping takes 10 days not 5-7. MOS sheet hasn't even been shipped yet and I've had the scooter for two days now. They tried to get me to pay for expedited shipping after it taking them more than 10 days to send it out. If you want a bike in less than 2 months, find another company.
Customer service does not get back to you. Battery dies instantly. I contacted them over a week ago and never heard back from them. I purchased another bike from power sports max and these guys were great. We had a missing fender and power sports sent it out right away with extra body parts
I have been waiting for a title on my moped since December of 2020, It is now going into February and after countless emails still nothing. All i keep hearing is our title department is working on it, we will send our title department a message today and still nothing has happened. Im getting pretty frustrated because i cannot get a plate for my moped without it. Wish they would pull thier head out of thier rears and take care of this a. S.a. P
I purchased a 60cc bike for my grandson.
The bike arrived a week late from what was originally established.
I paid extra for assembly and inspection.
We've had the bike 30 days and it's broken down twice.
The sprocket came flying off in the first two weeks bringing the bike to a skidding halt while my grandson was riding.
Dangerous.
Two weeks later weak spark and the bike won't start.
The seller won't return my calls and all I get is lip service with no action through email.
No reputable brand name mechanics will work on the bike so I'm on my own.
This product is garbage I don't recommend buying it.
Expensive lesson!
I have been buying scooters for years. Megamotormadness ships faster than its competitors. They have good customer service. They have the lowest prices. If you need a part, they will ship it to you. Do your research. Compare prices.
I bought an atv for my son in august, I paid for 125cc received 119cc, it showed up with scratches and a cracked panel. The wheels wouldn't take any air because all the valve stems are bad. The atv would not stay running. I've emailed the company hundreds of times and first they want me to contact the service department for parts, which I did however after replying the first time they have stop responding. I now have an item that my son cannot use which I paid $1438 for. This company is absolutely terrible don't buy from them. I will be taking legal actions
I purchased a 50cc dirt bike expecting a few hiccups along the way, what I didn't expect was it to fail first day due to an issue in the petcock of the carburetor. It took me a few weeks to diagnose and repair myself. They only had replied to me by the time I had finished fixing their mistake. They sold me a deffective bike and would not even give me a small reimbursement on my purchase for the trouble they caused. Avoid this company like the plague. You may get lucky and get a product that doesn't arrive broken but God forbid it does you will never receive proper assistance from them.
Company has the worst customer service I have ever experienced. They don't have a phone number you can call even when requesting via the chat feature on the site that is clunky... Also, virus software goes crazy when visiting the site. Detects card stealing functionality. They could take your money and never ship your product forcing you to give up your money or cancel your order which will cost you a percentage of your order unless done within 24 hours via email where their email server rejects incoming emails! PROBABLY WISE TO RUN FOR THE HILLS BEFORE DOING BUSINESS HERE!
My sons Christmas present never ran... Could not get any help from customer service. They don't stand behind their bikes! They take your money and give you crap! Spend the extra money and save a lot of stress skip this web site. I really wish I did.
I was a little reluctant at first in purchasing this ATv because of the brand name. After much research I decided it would be ok for my 9 yr old. He loves it! Was happy with delivery and assembly. Not sure about long term use yet but have been told that if you change fluids regularly and take care of it it will be good to you.
I came across this website towards the beginning of December while looking to purchase a dirt bike for Christmas for our Grandson. We researched other sites that carried a similar product. But after looking at their customer reviews on google & yelp, we decided to go with Motor Madness. Unlike the other websites we called, Mega Motor Madness was always there to answer the phone, answer and ALL of our questions. I think we called maybe 5 times just to make sure we were 100% confident that this would be our grandson's main present for Christmas. They explained the whole process which was easier and quicker than I had thought. We've used our little dirt bike for over a month and they absolutely love it. I will be definitely Recommend Mega Motor Madness to my friends and neighbors.
I've been pleased with this company from day one. Order your bike from here. I'm in Maryland and my bike arrived 7 days after placing my order. Someone is available to talk to every time I call. Will definitely do business with them for all my affordable powersports needs
Don; t buy from this company. The scooter we were shipped arrived broken. They will not exchange or refund. They offer to replace the broken part but after two attempts where they shipped incorrect parts we have discovered they can't even source the correct part!
We are now trying ourselves to find a replacement ignition for this Chinese bike - so far we have had no success. Oh and it is a Chinese company so nothing we can do, once they have your money and the bike is shipped they wash their hands. Three months after our purchase the bike site in garage broken and useless. I was told over the phone they never give refunds or exchanges as they deem bikes repairable (in the small print) but without the right parts they are not!
This company don't do good don't buy from them you will be sorry you won't get your bike trust me it's not worth it i order my bike before they was out of stock was reddy to ship now they want me to wait till June 16
My wife and i purchased a spartan icebear 125 quad from MMM for my daughter for Christmas. We had it less than 2 weeks and the ignition went out on it. It took a bit over a month to get the part and we had dispute the original charge with our CC company before MMM would do anything about it. Then another month or so later the brakes go, completely toast. Next to go was the ball joint on the steering, I replaced this TWiCE! These repairs I did myself because there is no way I would wait until I heard from these people again. Well finally the A-arm joint broke, and try as I did, I was unable to find the right size part. I called MMM and told them the issue and they sent out the (wrong)part. I contacted them back to tell them that it wan't the right part, and now it's been close to 2 months and still no part. DO NOT BUY ANYTHING FROM THiS PLACE, they are a RIP OFF! $800, and my daughter got to ride maybe 3 months on this piece of garbage.
They don't answer the phone can't cancel order without a ten percent fee. Sounds like I'm only gonna get 85 % of the wheeler and they also charged me shipping on the order. I'm calling EBay so they can disassociate with this pitiful company
Hi Kenneth, we DO NOT charge any cancellation fees for unshipped orders and we DO NOT advertise on eBay. You must have the wrong company.
Both the sales department and parts department were great with helping me through the process of receiving and setting up my purchase. I highly recommend them based on there prices, delivery times, and outstay support.
If you want a good reliable product for about a week this is the place to buy. I bought my dirt bike and four wheeler from this company worked for about a week. Then everything started to fall apart. The parts department takes like 2 weeks to ship everything and then if you do the work yourself it voids the warranty and they blame it not working on you. I have a four wheeler that worked for a day $750 gone down the drain! My dirt bike barely runs. Make the investment and buy a used Honda, Kawasaki or Yamaha before investing in this nightmare.
Hi Phil, what problems were you having with your dirt bike or ATV? Parts are usually shipped out within 2-3 business days and not 2 weeks. You are covered under the parts warranty and will send out any parts you need after you speak with our parts department. We can assure you the problem is minor and can be addressed over the phone with our tech support team. Parts/tech support are available even after your warranty expires. Please do not hesitate to contact us so we can resolve this situation for you.
Answer: Hello, thank you for your question. Without looking up your specific order, usually, once we receive your email requesting a refund, our team will review your request and if a refund is approved, our accounting department usually needs 1-2 business days to complete the refund process on our end. Then it goes through the system back to your bank or credit card company to complete their part and that time frame depends on the bank or credit card company's policies. Please email our customer service team to follow up on your refund request if you already contacted your bank and they haven't received any refund info. The customer service email is service@megamotormadness.com. Please provide them with your order number for a faster reply. Have a great day, stay safe and healthy.
Answer: Yes you can. If we don't have the parts in stock we can special order them if needed
Answer: I understand we have had bad ratings in the past, but we are working on offering better customer support. We have a parts department that handles our warranty support.
Answer: Please call us 855-623-6686 or 561-948-1483 during business hours (M - F 8:30am to 5pm Pacific Time). We will be more than happy to help you with the technical issue and order parts as needed. We stand behind all of our products, but you have to let us know when there is a problem.
Answer: Hi, Mega Motor Madness is under new management and we apologize for any delay in your order. Orders placed on our website are processed the same day and ship the following day unless the product is being fully assembled and tested. Our assembly time frame is now 4 business days. If you have any questions or concerns, please call, text, or email us anytime!
MegaMotorMadness has a rating of 2.9 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MegaMotorMadness most frequently mention customer service, dirt bike and several times. MegaMotorMadness ranks 7th among ATV sites.
Hi Sally, I wanted to apologize for the experience you had with this delivery. This product shipped from our supplier's location and should not have arrived in that condition. A parts request was sent to the manufacture and it appears they sent out the incorrect part. We can communicate with our warehouse and the supplier to figure out a solution to the problem. Mega Motor Madness is a U.S. based company and all parts/products ship from the states. Depending on the situation, we will offer a refund or exchange. There are a few steps that need to be taken but we stand behind our products and want to make sure you have a working scooter. Please contact us if you need assistance with your parts search or tech support.