MegaMotorMadness

Purchased a ice bear Malibu. The rear view mirrors are smashed the seat has a big tear in the front. The frame has deep scratches all over. The plastics are scratched. Poor communication with staffing they do not want to own up to there merchandise. Needless to say my lawyer will be getting involved. Do not recommend this company. Stay away

Company has the worst customer service I have ever experienced. They don't have a phone number you can call even when requesting via the chat feature on the site that is clunky... Also, virus software goes crazy when visiting the site. Detects card stealing functionality. They could take your money and never ship your product forcing you to give up your money or cancel your order which will cost you a percentage of your order unless done within 24 hours via email where their email server rejects incoming emails! PROBABLY WISE TO RUN FOR THE HILLS BEFORE DOING BUSINESS HERE!

Notified them of my issues with the bike and I sent info as requested. No response since. Horrible!

This company goes through another company called Icebear motorsports, these 2 companies are incompetent af! Order was delayed after paying for rush, then came badly assembled with a broken throttle twist grip, after paying for assembly, and testing. They still haven't gotten back to me for help with replacement parts! Stay away from this company! Go for FAMILYGOKARTS, or someone else, ANYONE ELSE! So much for my happy birthday present :(

I am happy with my ice bear moped 50 cc. It did arrive in a timely manner. It has a few body scratches as well as damaged windshield and a faulty seat. The customer service Dept. was always in contact with my emails. They sent a new seat and windshield with no charge. Gave me a refund on the minor body scratches. I would recommend them. Can't say enough of their professionalism and courtesy. I give them a 4.5 stars.

Mega motor madness has been great I've had no issues whatsoever the only thing that I recommend is that they detail their instructions little bit better but it's mostly common sense if you read the book that came with it you shouldn't have any problems it only took me 25 minutes to put it together out of the box me and my son who's 8 years old and very happy

Customer service does not get back to you. Battery dies instantly. I contacted them over a week ago and never heard back from them. I purchased another bike from power sports max and these guys were great. We had a missing fender and power sports sent it out right away with extra body parts

John, You promised me a few times my helmet, gloves, and goggles were being shipped and I would get a shipment confirmation number and I have not gotten anything since my order was paid two weeks ago. I have a safety course coming up soon i paid $365 for this course and I need all these things to attend it. Can you rush these or am I able to select from a different vendor source to expedite this faster? I got the scooter fairly quick. There are missing bolts. I purchased the pdi assembly and inspection. The unit stalled and failed to run properly. Also scratches on the inner frame. I replaced a faulty fuel line that was punctured and leaking fuel. I can't ride it too far without that helmet. I think I am being very graceful to pay to fix a unit with 1 mile on it but I am growing impatient. I paid over $1,100 for a $700 scooter because I wanted it shipped ready to go. Also the owners manual says the low oil light is suppossed to come on in the on position so u know its working and this wont come on at all and the tech guy dave says its no big deal if that isnt working its a "primative system". That should work as designed. Im starting to worry about my experience and entire purchase. I hope i have some better luck. Please let me know about my accessories and i can come back and re review the dealer and scooter in a few months and hope to give 5 stars. John is a nice gentleman too!

I've got an Ice Bear 150CC trike that does everything II desire. Rated at less than 50 MPH, yet it will fly at 60 MPH. Very Comfortable to ride this good look trike. MegaMotoradness delivered it ready to ride early and in perfect condition. They have quickly answered any questions, and I have had several. A most excellent company to do business with. They speak English not Chinese. Ride on!

Love the trike once I made my own repairs to it! Customer service was a nightmare- unresponsive. Horrific

I had a really good experience with mega motor madness! The customer service team was very helpful whenever I called or emailed them, they made sure to answer all of my questions. They made me aware of all the things that needed to be done to the unit as well as the inspection. I truly believe if people listen to the reps, maybe there experience would have been better. I can admit the quality isn't the greatest but the price reflects what you get! Like the saying "You get what you pay for". I did receive my scooter with slight damage to the seat and Matt sent me a new one! Awesome staff, decent product. I even asked them about all the negative reviews I've read and they assured me that they are new staff and want to make sure all their customers have a great experiences.

Called a few weeks after the 4th of July to order a 50cc scooter. 50cc's don't have to be registered in my state so I decided to check a few different companies out online. Mega Motor had the best price and customer service. I spoke with John a few times before placing my order and he always answered the phone and provided excellent customer service. My scooter arrived less than a week from placing the order and the assembly wasn't difficult at all. Overall very happy with my purchase.

I have to confess, my first purchase from them went great and was an Apollo 125 RFX dirt bike for my granddaughter. The guy I talked gave me a little extra discount based on my disabled veteran status and fixed income. Because this first transaction went so well, a couple months later I tried buying two Apollo 250RX dirt bikes from them but because of the insanely dense lady I got on the phone this time, after 15 minutes of nonsense, I hung up and made my purchase from another vendor.

I had absolutely no problem with them, the shipping company had the wrong address and still tried to deliver to the wrong address after I called them to correct it, I'm 5'6" 215 pounds and I ride the Taotao like a madman, lots of fun.

This company is much slower than they claim. Not inly that, plan on waiting a week before being able to register your order. Shipping takes 10 days not 5-7. MOS sheet hasn't even been shipped yet and I've had the scooter for two days now. They tried to get me to pay for expedited shipping after it taking them more than 10 days to send it out. If you want a bike in less than 2 months, find another company.

I have been waiting for a title on my moped since December of 2020, It is now going into February and after countless emails still nothing. All i keep hearing is our title department is working on it, we will send our title department a message today and still nothing has happened. Im getting pretty frustrated because i cannot get a plate for my moped without it. Wish they would pull thier head out of thier rears and take care of this a. S.a. P

I purchased a 60cc bike for my grandson.
The bike arrived a week late from what was originally established.
I paid extra for assembly and inspection.
We've had the bike 30 days and it's broken down twice.
The sprocket came flying off in the first two weeks bringing the bike to a skidding halt while my grandson was riding.
Dangerous.
Two weeks later weak spark and the bike won't start.
The seller won't return my calls and all I get is lip service with no action through email.
No reputable brand name mechanics will work on the bike so I'm on my own.
This product is garbage I don't recommend buying it.
Expensive lesson!

I purchased a 50cc dirt bike from mega Moto madness at the end of November and the funds were immediately taken from my account. A week later I was informed that the unit that I purchased was not in stock and then I would need to choose another color, no big deal. I chose another color and I thought that was the end of it. A few more days later I get another email stating that the entire unit is out of stock and I would have to upgrade for another $50 to purchase the more expensive unit that has an electric start. I felt very cornered by the company and having to purchase the more expensive unit. I did in fact get the more expensive unit in hopes of having a product that worked for my son on Christmas day. A few more days later I received another call but saying that the first color that I picked for the electric start unit was not in stock and that I would have to pick another color, so I did.The website states that products will be shipped within three to five business days, it took almost two weeks for my product to be shipped. I received the product before Christmas and did not put the product together until Christmas day. The day after Christmas I started trying to get in contact with Mega Moto madness to let them know that the product they sent me will not run. The process alone of trying to get in touch with somebody took almost a week. Each time I email them it takes one to three days to get an email back and then the emails aren't clear as to what they are stating so then I try to call and have no luck with getting through there unless I try multiple times. Upon finally talking to a customer service representative I was told that if I wanted to send the product back I would be charged an extra $100 just to do so and that a better option would be to send us parts to see if that would fix the issue and the bike would possibly run. I honestly feel like with a brand new bike I should not have to replace parts on it before it even runs, but not wanting to spend an extra $100 I decided to go through with that and talk with the technician. That process alone took two weeks. After speaking with the technician he suggested some parts that he would send to me and that should fix the problem, it took another week for the parts to be sent and when they did send them they were the wrong parts so I had to wait another few days for the correct parts to come. After receiving the correct parts I installed them on the bike and the bike will still not run. I ordered this bike at the end of November it is now almost the end of February and I am still without a working product. I talked with Ray their customer service representative and he offered to replace the bike with another one but I am so unsatisfied with my experience that I would rather just have a refund and spend my money elsewhere. He told me that upon sending the bike back I would receive a full refund and he would send me the return info. A few days later(after I had to email them again and request the return info) he sends me an email with their return policy that states otherwise as far as getting a full refund goes, asking if I agree to it... When I try to contact to inquire about this issue I can still not get a hold of anybody from the company to resolve this matter..

Got a 50cc for my 9yr old son. Perfect size for him. Nike look and runs great. Took about 10 mins to put together. And got the bike delivered 4 days after ordering.

ATV was shipped in decent amount of time but it was stored in old rusty crate and had several scratches on ATV. Parts missing as well. Do not recommend. Very disappointed.

I purchased a 50cc dirt bike expecting a few hiccups along the way, what I didn't expect was it to fail first day due to an issue in the petcock of the carburetor. It took me a few weeks to diagnose and repair myself. They only had replied to me by the time I had finished fixing their mistake. They sold me a deffective bike and would not even give me a small reimbursement on my purchase for the trouble they caused. Avoid this company like the plague. You may get lucky and get a product that doesn't arrive broken but God forbid it does you will never receive proper assistance from them.

Electric issues from the start. They refused to fix it. It's now sitting in my garage for 2 months. I have yet to drive it.