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Purchased a Rhino 250 in July assembled and it wont start. Contacted Mega Motor Madness back in July to help troubleshoot they sent me possible parts that could be the issue. After changing all the part over the next 2 months it still won't start. Spoke with Anthony several times he was going to talk to the owner Harry and told me they deemed it a lemon and they will exchange it. An hour later they contacted me via email and stated as per the return policy it was only the 1st 5 days and I would need to ship it back at my expense and they possibly could waive the restocking fee of 25-30%. Tried contacting Harry and Anthony again and got an email stating I would need to contact them via email only and they refused to talk to me! As a business owner how could you possibly not stand by your product your selling and as the owner how can you not contact the customer directly and not answer their emails but instead hide behind the scenes. What a disgrace! I am a reasonable person and now I have a $1700 unit that is a big paper weight.
Mike D.'s review of MegaMotorMadness earned 4 Very Helpful votes
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I bought an atv for my son in august, I paid for 125cc received 119cc, it showed up with...
Notified them of my issues with the bike and I sent info as requested. No response since. Horrible!
We have tried helping Mr Derosa with technical / parts assistance. We were in continuous contact with the customer via phone calls and email.
Hi Mike, I wanted to take this time to apologize for the issues you were having with the Tao Rhino and our parts department back in 2018. In order for us to accept a return, the ATV has to be diagnosed by a certified mechanic before we can process any returns. You stated that we sent you parts in the past. We can communicate with our new parts department and the manufacturer to figure out a solution as to why ATV was not working properly. Parts are available through our warehouse and through the manufacturer. Mega Motor Madness stands behind its products and we're here if you ever need assistance. Please let us know how we can resolve this situation for you.