GoKartsUSA

Horrible to deal with. Unprofessional, unknowledgeable, difficult to get a hold of, We had parts missing on our order, when we spoke with Steve about the missing parts, he said "go to a hardware store" When we asked about torque and tire pressure, one person said on thing and another person had a different answer, both wrong, as we found out later. My husband is a professional and has been building dirt bikes and riding motorcycles since he was a kid, and always takes the extra step to make sure what he is doing is according to specs. GoKartsusa should try to get their act together or get out of the business. This is a family project we are working on with and for our grandson, to teach him how to build something with his hands. This project is turning into a family nightmare.

Buyer BEWARE! Please report them to California authorities. And Possible Product Safety Issue.
We assembled one of their gocarts. They said it could not have been manufactured wrong... but it probably was... causing the brakes to repeatedly fail. Unwilling to answer simple questions, but referred us to their website. Phone automatically disconnects after 1.5 min during message, so you'll might have to call multiple times. Refered me to his manager then hung up.

Have been talking to various people in this company for 3 days, trying to make a decision as to which go cart to purchase for my 7 year old. Spoke to one gentleman (wish I remember his name) who was supposedly the "manager". He should never again be allowed to talk to a customer. Condescending, rude and can single handedly put that company out of business with his mannerism! After confirming with a young lady that a go kart was definitely in stock (or so she says, I think someone made her lie to me to complete the sale) I received an email, a couple hours later canceling my order. Email says the go kart is not in stock. Unreliable, unbelievable and unscrupulous staff is all I can say. Thanks Gokart USA! Merry Christmas to you too.

The people that work here are the rudest people i've ever had to deal with. I had a question in regards to one of there products and the $#*! that i talked to was extremely ignorant and ended up hanging up on me. I seriously dont know how this company even stays afloat. I was so blown away by this i called back in disbelief. The lady i talked to then lied to me and told me he was in a meeting. LMAO what kind of meetings are held in a place that sells go kart parts?! I will NEVER EVER purchase anything from them for any project that i have... even if i had to pay double the price!

Do not buy from these people! Ordered a part from them on their website last November. Sent the wrong part, actually the wrong part was listed on the website for my kart. Got the part sent it back within 15 days with the correct return number. Never got refunded. Called and got a hold of the part department and said yes they had the part and would refund my money. Several months later called again, and then said oops we forgot to give you a refund. Called again and now we are 9 months out, they now tell me they will only refund about half the cost, but yet they had the wrong part listed on there site. And still do not have a refund. Going on a year. Do not buy from them. No customer service and refuse to refund your money for their mistake.

I purchased a sports kart 196cc, I assembled kart that was pretty easy. I added oil and gas then started the motor break in, with starting it and letting it run till engine was warm then turning it off. I did this for about 2 hours. Then I took it for a test ride around property. Kart ran great had to dial in tie rods, but all around it drives good for what it is. I would recommend if you have it to wear an mx neck brace, with mx helmet and elbow pads, and chest Procter just to be on safe side. I had no problems with ordering or shipping. Its going to be an awesome Christmas gift. Thanks gokartusa...

I never give reviews, but this hasn't been the best experience. I ordered the GT150 XRX and the company was very responsive. However, 2 weeks into the process, they lied to me about shipping. I thought, well, it was just a mistake. They said, "rest assured", it has shipped. I'm into my 30 days and no delivery. I have refuted the charges on my credit card and they refuse to contact me and any form, text, email, or phone. I would highly recommend going to another site to purchase.

I bought 2 tires from this company. I realized that I ordered the wrong size.
I asked if I could return them and they said no.
They said they don't take returns on factory direct orders.
I ordered from and paid them, I had no idea that it was a factory direct order.
When I asked what I was supposed to do, he said sell them on eBay.
I have spent a chunk of money with this company recently. I promise they will not see another dime from me.

I bought the 200 Kandi Kart for my 12 yr old. It made less than 5 miles before the transmission froze up. The Kart only goes in reverse. I called this place and was told to take it to a mechanic. This guy had the nerve to act like this was a new problem with this model that he had to "ask his mechanic about" Bullcrap. I am convinced he knew about this when he sold it to us. 2200 hundred dollars for less than 4 hrs of use and the new part is 650.00 Do not waste your money!

Has anyone noticed that the reviews on the GoKarts USA wedsite date back to 2016 and none since? Well I have. What does this tell you. I have submitted two reviews, both times having been ripped off by this company, and of course neither of my reviews have been posted. Go Karts usa, is one of those companies that have built a reputation for themselves and then let their sale go to their heads, which led to them thinking that the consumer comes last and their profits come first, well same on you Mr. Gokarts usa... Never forget, that without the consumer, you're business mean nothing... Stop trying to rip people off and start providing some professional service for the people trying to provide some fun and pleasure into their lives... You have ripped me off, and from what I've read thousands of others customers too. Don't be another victim of this company, choose another, I have and been a happy customer since... Gokarts usa. Shame on you...

Buyer beware. Don’t deal with this company, they will rip you off big time. I tried ordering a UTV from them only to wait over 2 months. They kept telling me they shipped it, which they never did. I ended up calling the local police to straighten it out (I told them they stole my money). Within a week they sent me a check. They were very pissed at me, which I enjoyed immensely. However they never sent the full amount. I should have known something was up when they wouldn't accept credit card transactions, only wiring money orders to them. Apparently the credit card company’s don’t trust them either. The BBB gives them an F.

I wish I had checked this site before I ordered. Christmas gift (helmet) ordered 7 business days before Christmas (Dec. 16). Website said 4 day delivery. (I was notified on the same day I ordered that the helmet was ready to ship.) Today (Dec. 23), after calling 3 times, I was given a tracking number which indicates that it didn't ship until yesterday and that it won't be delivered until Dec. 30.10 year-old grandson's Christmas gift. Manager said there was nothing he could do. REALLY? No offer to overnight ship another one, No offer to refund FULL amount. Asked him to figure the cancelation fee - $65 on a $100 helmet. And, while writing this review, I just received the email notice that it had been shipped. REALLY?

I bought a Trailmaster Blazer 200R before Christmas which was supposed to be a Christmas present but did not get it until January thanks to COVID. The brand new lead sealed acid battery died after the first week. Called customer support and they claim its considered wear and tear so its not covered under warranty even though its BRAND NEW! Also the choke cable does not open fully when you pull it. Not happy with this company and they DO NOT stand by the product they sell!

I purchased a go kart for my special needs son for Christmas. I have yet to able to get the thing to run AT ALL! I have had it to 3 mechanics, had quite a few parts replaced, and still the thing won't run. When I contacted technical support, they told me to change the oil. My favorite comment from ALEX, head honcho in customer service, "do you realize that go karts are tricky and need a lot of little tweaks with a wrench." I asked, but shouldn't it run at least for a little while because it's BRAND NEW? He said, "NO"

In early November 2010 my grandson ordered a go-cart from gokartusa -- $1150. 00 -- his mother wired them a check. As soon as they got the check, they said it was not in stock. Then why have it on the web site? They said they would return the check. Oops, it got cashed. That began a series of MANY phone calls to the company to have the money refunded. They were polite and each time said "the refund is being processed". Mid February 2011 a local lawyer filed suit against them for the refund and associated costs and about two weeks later the amount was refunded. Of course, we're out a third for costs. So are we to take it for granted that all advertising on the internet is a scam? Yikes!

If you're looking for a seller who stands behind their products and provides customer service and support, Forget GOKARTSUSA. I would like to say their customer service is terrible, but there IS NONE. Their shipping stinks. I purchased a TrailMaster 400. The shipper left it at their dock after it arrived at our destination city for 2 weeks and didn't notify anyone. I had a missing part. I notified Gokartsusa assuming they would replace it. It never happened. Now I have an electrical problem. They claim that they will respond to your request within 2-3 hours. That is a LIE. They will not respond - EVER. I am thinking there is only a skeleton staff at this company. They take orders and have your purchase shipped from a different company. I think their whole staff is an order taker. My advice: AVOID THIS COMPANY.