GoKartsUSA

ORDERED A GO KART IN DECEMBER 2021 STILL WAITING HOW EVER NOW THEY DO NOT RETURN MY CALLS OR EMAILS, SCAM ALERT

Stay far away from this business! I placed two orders with them a few days apart. First a "tire/wheel" order and then a "brake assembly/drum" order. The brake assy./drums arrived and they sent a brake band, and not the brake assembly I ordered. The drums were correct. I called customer service and their phones were down. When I finally got in touch with customer service, all she could say was "I'm sorry" over and over again. The tires and wheels were never shipped... so they finally did (after two weeks in limbo). The woman in CS told me that they would ship the correct parts, and that I needed to photograph them to prove that I was sent the wrong parts... as if they wouldn't figure that out when they received the wrong parts back in the mail!

After days and days of dealing with misinformation and a supervisor who was never able to speak to me, they told me, knowing full well that I was on a tight deadline due to their error... that I would have to pay to ship their errors back to them. I HAVE TO PAY FOR THE SHIPPING TO SEND A PRODUCT BACK THAT WAS THEIR ERROR!?!?!?!?!?! I have to do it because as they told me, "Our shipping policy is clearly stated on our website." It may be, but for $8 in shipping, they have alienated a customer and made me angry enough to post on every forum and review site to make sure nobody gets taken advantage of like I was.

We ordered our daughter a go kart and payed to have it shipped from Texas to west vvirginia around Thanksgiving. Go karts usa gave us the run around when our go kart never showed up. My husband falled around trying to track where our shippment was and NOBODY KNEW WHERE OUR GO KART WAS! We finally concluded that our go kart must of been stolen somesomehow off of the shipping truck. Or atleast thats what they said! Go karts usa didnt care that xmas was now a week away they didnt do anything to make it right! Worst customer service ever! I am thankful that we atatleast got our money back but worst of all Go Karts USA RUINED OUR 2018 CHRISTMAS! Especially for our 11 yr old daughter!

First off, they delivered the side by side utv without any parts to assemble it, not even the winch that was supposed to be included? Then it took exactly 6 months to deliver the parts I needed to assemble the damn thing, so the warranty period was spent waiting for the parts! What a scam? I mean, who sells something like that without checking to see if the parts were with it? I also had it professionally assembled so I had to pay extra for storage because we were waiting so long for the parts? And right before the warranty was over I told them I needed a new gas gauge sensor and even with the warranty effective they wanted to charge me for it? So I lost my entire warranty due to their incompetence, and when I was finally sent the winch and I had to bolt it up, I realized that it was missing the adapter plate also... So they told me to bring it to them and they would install it... knowing full well that they are in California and I am in Vermont? What shmucks! So I guess I have to purchase the same $4.99 plate myself? What a friggen money pit! So I had to purchase a battery, storage fees, professional installation (only because their driver refused to go on my road, even though logging semi's are up and down it every day?). I mean these idiots are crooks! They should have started my warranty from when they finally delivered the parts? Now I am stuck with this piece of $#*! and the crazy part is I have yet to drive it so I am afraid that the thing is gonna crap out on me? Hell, it is full of gas but the thing is warning me about an empty tank? And it's supposed to be new? They are cheats, nuff said! Oh, yea... Alex is a jerk! He knew about my problem the whole time and refused to step in and correct things? He just passed blame to the makers.

TLDR: I ordered and they assured me I would receive a Fire Engine Red Mini Jeep, they sent out an Army Maroon Mini Jeep. I have emails to back up all the information contained within this review and GoKarts USA refuses to work with me to find a mutually agreeable resolution.

I really didn't want to leave this update, I wanted to work things out with GoKartsUSA but they have not provided any resolution to the matter through any of their support channels. I want to caution all future customers; I wish I had spent more time researching the reputation of this company before placing an order.

Here's the timeline:
7/27/2019 Order placed & model/color on Backorder
1/15/2020 Model/color back in stock
1/31/2020 Shipment received (but wrong model/color) - Email sent to GoKarts USA
2/3/2020 Called GoKarts USA - created support ticket and called GoKartsUSA as directed Nick (company owner?) unwilling to help, Summer unable to help. Email sent to sales representative Mario unable to help.
2/4/2020 Called GoKarts USA - Abe promised ticket update by 12PM on 2/5/2020
2/7/2020 Support ticket updated requesting current status.
Review left 2/12/2020

I want it to be clear, many emails and phone calls were exchanged with GoKartsUSA when I first ordered so that I would know exactly what they were going to send me and I would receive exactly what I wanted. Despite them delivering the wrong item, they are refusing to do right by the promises they made and failed to uphold.

BUYER BEWARE! This is just a summary of our problem with the dune buggy we purchased.

On March 22,2012 we contacted the customer service department of GOKARTSUSA. We were advised to give the dune buggy the break in period of 10-12 hours and then perform the oil change. The machine now has 12.6 hours on it and we continue to have the following problems as well as new ones.

The following is a list of existing problems we still have with the dune buggy.
• There is heavy metal frag in the motor.
• The belt is cheaply made. This will cause us and other customers to have to buy another belt within approximately three months.
• The motor is only emitting 9500 rpm. We purchased the performance CDI box for $144.00 to improve the top end performance, yet the top-end remains to stay at 9500 rpm or below. The only improvement noticed was a slight throttle improvement.
• The struts are loose.
• The rear spindles are loose.
• The spot welds are broke/separated for the roll-cage adapter.

The following is a list of new problems incurred during the break-in period.
• Weak spark (bluish-orange)
• Diaphragm spring is possibly weak causing the diaphragm to be bloated, like the elasticity is no longer performing. The diaphragm is bigger than the diameter of the carburetor top.
• RPM after break-in has decreased to 7200 rpm's at quarter throttle. At half throttle we have a loss of power, spitting fuel back out of the carburetor.
O We cleaned the carburetor and have the same results
O Checked the airgap on the pickup coil, it's at the proper specs
O Cleaned and regapped the spark plug, have the same problem
• Removed the exhaust to check the sootage for excess fuel and there is a lot of black soot in the exhaust.

To resolve these problems we are asking GOKARTSUSA to have a technician contact us to troubleshoot the problems we are having. We are also asking GOKARTSUSA to provide the rearview mirror assemble parts, a new fender for the dune buggy and a refund for the CDI box or a replacement one that will provide the performance as indicated on their website.