From the very beginning after purchase of my mini bike, these guys could not be contacted. They don't answer the phone, I left messages and never got a response back. Emails, text messages, online chat ( is a Joke) it's all just a computer and the biggest rip off is the mini bike didn't even come from them. It came from a different company and when I check them out they would have sent it free shipping. Go karts USA charge me $180 dollars in shipping. Long story short, look around you will find a better deal and a company that you can communicate with. These guys suck!