Houzz

Placed an order with Houzz and was immediately charged for the product. No problem so far. But then Houzz discovered that their supplier did not have the product available. This raises a couple of questions about their service. 1. Why was the item marked "Not currently available"? Most reputable web sites do this. 2. Why was the charge made before Houzz could determine that the item was indeed available for shipping? I think I'll pass up this site on future orders.

After making a couple of purchases through Houzz that were unpleasant, Houzz sent me a couple more discounts. There was request for a product review, where I'd receive $30 off my next purchase once completed. There was also a 15% discount on a separate purchase.

With the $30 coupon, I purchased two sets of shades. It turned out to be a pretty good deal. You will be lucky to find extra large blinds under $100 each that are custom-made. The communication with Houzz's vendor First Rate Blinds also was expedient.

With the 15% discount, I found a nice chandelier that was already discounted. Only three were left, so I quickly snatched it up.

I'm only waiting for the delivery of these products. I will add an update of their quality once received and installed.

Thanks Houzz. You truly are taking the steps to correct the past mistakes.

We ordered a washer/dryer combo unit that was supposed to be delivered between Oct 12-15. Still "in processing" and it is Oct. 21 now. Cannot get anybody from the company to answer the phone, not even the customer service number. $1400. It's hard for me to believe a company is this unprofessional. I've left a couple of voicemails now and no call back.

From the sales visit to installation of my new windows, it was a great experience. Vince, my salesman, spent time going over the product available and answered every question. Not my first rodeo buying windows so I actually purchased on quality of the windows and the way the company does business.
The two installers were polite, answered my questions as well and did a beautiful clean-up during and after the install. I definitely will recommend Morgan Exteriors and will use them again for future work.

Houzz is a great service for professional designers as well as those who want to redecorate their homes. You can search for design ideas, shop for furniture and find professionals for your design ideas there. I've ordered a set of lamps for my dining room from Houzz website. I'm very satisfied with the quality, but the delivery took about 5 weeks, which is a bit too long. Keep it in mind when ordering from there that the delivery will take some time, but it is a common issue when ordering furniture.

You better off use Amazon they are more reliable and responsible for their products and third party they deal with.
Anything goes wrong with your order from houzz you get the run around by the end they ask you to pay almost 50% of what they charge you to return the item, I do not think they have any legal right to deduct any money before refunding you back this is illegal practice. Other reliable companies stand behind their product and they are fair to their customers. Stay away.

This is how started: You are returning an order with Bella Depot Inc
Your order was sold and shipped by a Houzz seller: Bella Depot Inc.
So, you purchase in Houzz.com but they have individual seller and they don't have free return like Amazon or other sites. Bella Depot request a lot of things before being able to send the fans back. The fans that I bought through Houzz cost 150.00 each and the shipping cost to return them cost me 141.50. If you are making a big purchase go with someone else that can offer you free returns because if you are not satisfied with the merchandise you will be stock with it, re selling it or paying like me the full return cost.

I should have read all these terrible reviews on Houzz nightmare stories before.
My company decided to advertise with Houzz for a year. We didn't land any projects from those leads, some of which never returned our calls to even make an appointment.

I called to cancel and was told that my account automatically renewed for a year and we would have to pay a penalty if we wanted out. Customer service is horrible and this is a complete and utter waste of money.

Scam Scam Scam

After going back and forth for 2 weeks over a cheap product I am out $50 in product and shipping fees and I do not even have the items. The blame was placed on me because I didn't pay even more in shipping fees to insure the return. USPS damaged the product and now it is my fault. Terrible customer service. They need to take some tips from Amazon. It is essential online stores have good return policies for their customers. I will be telling all my friends and family to avoid Houzz.

The pair of Flash Furniture 24'' High Blue Metal Counter Height Stool arrived with bubbled paint on both seats. Houzz issued a small discount based based on what was supposedly cosmetic imperfections. Less than 1 year later, the paint has chipped off both stools where the bubbled paint was and they are now rusted and unusable. Houzz and the supplier BisonOffice both said to file a warranty claim with Flash Furniture but Flash Furniture said they do not file claims for end users. They said to contact Houzz where the purchase was made and "they will be glad to help you." Houzz was not glad or even willing to help resolve the problem. Neither the manufacturer nor the retailer is taking responsibility for this defective furniture. Terrible order experience and useless customer service.

I wished i would have read these reviews before hand. I ordered 2 twin beds and they sent 2 double beds. I have been fighting with a fake customer service dept for over a month. They send a generic message giving deadline dates of giving a full refund that date passes and still have no refund. I am contacting an attorney to see if anything can be done. DO NOT BUY ANYTHING from this company. The only reason they got a star is because it wont post without

I just spent an hour trying to locate my order. I received a confirmation but there's no record of It The customer service rep was only available via chat and could only cancel my order after they contacted the vendor online. Huh? You screw up my order and I now need to wait in an email from Regal Flame. This is bad business. I'll need to call my credit card company to fight the charge.

I was sold Houzz Pro because I fell for the scarcity sales tactic. I was told by the smooth salesperson
1. Houzz provides quality leads.
2. There was only one spot left of three in my county.
3. The others had been with Houzz since 2014 and always renewed.
4. Houzz has the highest Branding and Marketing in the world.
5. I was agreeing to a 12 month partnership.
No leads have produced new work for my company. The contract is without a termination clause. I have sent in writing to terminate my account. I have gotten nowhere. I am taking Houzz Pro to Arbitration as they are refusing to own that they lied.