edward m.

Ordered two patio chair covers from Home Depot. Shipment came in a large box, but contained only one cover. Phone calls to Home Depot "Customer Care" failed to resolve the issue. HD would NOT ship the missing item, and suggested I dispute the charge with my bank. This for a customer who regularly spends substantial amounts at Home Depot, including a $1700 refrigerator just last month. The item in question cost less than $30. HD spent more than that in not accepting responsibility for a missing item. I hate being driven away from a store I like, but that's what happened.

Frontier is a textbook case of how to lose customers and go out of business. Recent bankruptcy was just the beginning. For example. Virtually every phone number I called has been disconnected, so that only calls to an automated system are allowed. Despite the system saying, "You can talk to me like a person" it actually does everything possible to keep you from talking to a live person. I suspect this is because so few real persons actually work for Frontier any longer. You can reach a live person if you are wanting to pay a bill, but other than that, forget it. I've been trying for over two months to ADD additional services, and find not only does the phone system not allow you to contact anyone, the "Live Chat" system does not work as well. The only reason I want to upgrade is that we only have two providers in our area, and the other is just as bad. I guess I'm being forced to go to a streaming service along with multitudes of former Frontier customers. No wonder they have financial problems.

Great site for reviews, but just try to log out or sign out. There might be a click somewhere, but it is very well hidden.

Placed an order with Houzz and was immediately charged for the product. No problem so far. But then Houzz discovered that their supplier did not have the product available. This raises a couple of questions about their service. 1. Why was the item marked "Not currently available"? Most reputable web sites do this. 2. Why was the charge made before Houzz could determine that the item was indeed available for shipping? I think I'll pass up this site on future orders.

I found a set of books I was looking for, and at a reasonable price. I know they were available at the nearest BAM to me, because I called and checked. But the website sent me clear to the next county. When I tried to get a live person through Chat to fix it, no one responded for three days. Too late! How they did respond was flooding me in box with spam. And clicking on "unsubscribe" was useless. It just took me back to their home page with no option to unsubscribe. I'm sticking with Amazon.

I've been a Mail.com customer for 6 or 8 years now, and I'm usually satisfied. I pay a small annual charge for premium service and get my emails without ads, and never had my account blocked or closed. The system is customer-friendly and normally does what it is supposed to do.
But when it doesn't, look out! Occasionally, there will be some glitch on the site, and when I ask about it, I ALWAYS get the same answer. User error. My fault! I'm treated like a novice and sent a standardized reply that tells me all the things to check so I can correct my own mistake(s). Guess what? A few days later the glitch miraculously is fixed, and it wasn't my fault at all. The business concept is ok, but the tech folks behind it are incompetent.