Houzz

I am not commenting about purchasing products fro Houzz but - "find professionals" on their website.

Seems like they do not want to add negative reviews!
Photos and reviews seems so positive - something is fishy…

I have submitted a negative review about a kitchen contractor twice, and Houzz has not posted it. I wrote to them - no phone number, they did not answer.

How is a consumer know who is reliable if they do not post negative reviews and all seems so rosy? This contractor has a Houzz emblem on their website, so i'm guessing they pay to be on the site.

So frustrating! I did not write anything malicious - actually, said the 2 employees seems like nice people. Yet, such disorganization, didn't seem like this job was going to come together, so we fired them and moved on to a company that really know what they are doing.

Would appreciate if anyone else has had any negative experience with Houzz would chime in.
How is one to trust their reviews?

I feel sorry for myself not to check this review before purchase from Houzz. Bought a light on May 7. Said the expected shipping is May 16-28. Still not receive the order till now. Contact customer service last two weeks and they said they are going to contact the FedEx for me to find out where my package is and will send me email. No email received so I email them again last week to get refund. Email reply said 1-2 business days they will send me a refund form. Never received. Try to call them today and wait in line for an hour. Not sure what else I can do to get my money back.

Love the pulls on my cabinets! Just ordered more. Just wish the shipping box was more sturdier. I know it is out of your control once you ship out the order. But thank God they arrived with no damage. The box looked like it ripped open a few times, had lots of tape trying to hold it together. Love the product though 👌

Working virtually with ‘UnComplicated Design' was the best decision I have ever made for designing my living room and finding my style. With help from Andrea I was able to get a ‘Mood Board' that my husband and I love for a great price. Thank you. It's a big deal because my taste in design is so different from his. Andrea was able to bring it together for us.

Kraemer's Kitchen Factory just completed the renovations of our full and half bathrooms. Having had a Dad who did the same kind of work, I must admit I am hard to please. I have never been so pleased w/ a job done in my home. The bathrooms are done to perfection & with out causing a large mess in our home. They put in full days work w/ only taking a break for lunch ~ another big plus in my book. I am looking forward to using them again in the near future. :D

My wife and I liked this lamp which had an orange base and cost 521 dollars. They sent me a another model which was priced at 467 dollars. So I texted them to compromise since the shipping was going to be expensive. Well according to Houzz their 3rd party seller could not do it. I just wanted back the cost of the difference since they sent me the wrong lamp. Aww but to no avail. I will never shop this site again. I will stick to Amazon (free returns)

I was very skeptical about ordering a mattress from an online company, but after comparing multiple companies in the local area with cost of like product and delivery, we decided to give it a shot. We placed the order on Sunday and found out to our pleasant surprise that the price dropped $21 ( which brought our overall savings to around $260)... Upon placing the order we promptly received an email with a FedEx tracking number and was delivered first thing Wednesday morning. We removed the mattress from the box and removed the protective wrapping and vacuum seal plastic that allowed the mattress to expand to its original size. We were able to sleep on it the first night and after suffering with a worn out mattress I had the best night sleep that I can remember forever. I woke refreshed and my body didn't ache. Great experience start to finish and the product was as advertised. Thank you. David Q

I sold on Houzz for a little while. Sellers are treated as poorly as buyers. I stopped selling on Houzz for several reasons. First and foremost, I don't want my name or products associated with Houzz in any way. The customer service is useless, adding items to sell... useless. It takes about a month to be paid after an item after it's been shipped. Over a month for one item to be listed for purchase. I could go on for days. Trust me... this is not a company you want to work with in any capacity.

Ordered a bamboo rake. Tracking says it's scheduled for delivery on 8/12/21. Now it's 8/21/21. I couldn't find an email link to customer service on their site - all links led me back to the same tracking page.

I barely escaped both having to keep my product and then, as a solution, being charged $25 to return it. Houzz took a month to get the product to me and then said I had only had a month to return it. Only by fighting for free return shipping did I get it. With so many really customer-friendly vendors out there who don't make me feel concerned that I won't be taken care of, why would Houzz choose to be so difficult? Plenty of other vendors sell this product. I know I will never order from them again. Buyer beware!