Houzz

I purchased a beautiful dresser through Houzz. I did not read reviews until after I purchased the item, then of course I was worried. I am now glad I didn't read previously because it may have stopped my purchase. Everything was great, Houzz was very quick with replying, tracking info. Item was sent truck, white glove service, straight from manufacturers and total set up in my room. Outstanding service

Bought some solar lights beginning of October, when they came in they did not work, I wanted to return them was not given the option instead they e mailed me saying houzz will send me a replacement a month later still doing with out lights

Bought 2 picture frames. They shipped only one but charged me for both. I called to cancel but instead they shipped out and would not refund me. I am still waiting for a response from Houzz. This is the worst customer service I have ever had... i will never use them again. Don't uses them!

Defective chair on an expensive dining set. Continually called/emailed this company with no response back for 3 months. Then they told us to contact the manufacturer of the chair unwilling to stand behind the product they sell or a customers purchase.

Ordered and received quickly. Got a stainless version instead of a black version. Requested replacement and got an automated response form a John Smith that it would get addressed within 24 hrs. Still waiting for resolution as bathroom project on hold.

I was looking for a landscape designer and many of the designers I found had last reviews from over 4-5 years ago. In addition many of the companies I approached, responded that they are not accepting clients. What is going on?

I clicked on one sponsored post on Facebook, and before I knew it I received 2 emails within 20 seconds. Apparently I had created an account and signed up for unknown quantities of spam. When I tried to unsubscribe, it still sent me loads of emails. When I tried to de-activate my account, there was an 'error'. If this is how they boost their user numbers, let me tell you they are not happy users!

I returned my items WEEKS ago and have yet to get a refund. My order was over $600 and they keep writing saying they need to hear from the seller - yet my transaction was processed through Houzz and they should take responsibility. When you write to ask for an update, they reply saying they will respond in 48 hours so getting answers is a lengthy process. Buyer beware

Do not use Houzz as a lead service. They're outrageously expensive, dishonest, and they care about their own sales instead instead of making sure Houzz is a good fit their contractors. Not worth your time or money! I will not be recommending them to any of my associates.

I'm an interior designer and have had issues with Houzz from the beginning - it's not a site that supports interior designers or the design community. I recommend spending your time and money on other avenues to promote your interior design business. I would give 0 stars, if possible.

I've been using Houzz for many years and have been very please up until the most recent order. The website misrepresents the actual cabinet color. It is described as black oak grain however it is actually brown. Now I'm told I will have to pay for the shipping cost ($350.00) to return an item that is incorrectly marketed on their website. Very frustrating and I will no longer be using Houzz in the future.

We love houzz and usually find quality products at great prices. This mirror event was an aberration in our experience. The houzz team handled everything professionally and promptly. We will definitely continue to shop with Houzz.

Terrible customer service. Ordered a rug, 5 Dec. Supposed to be delivered to DC, from NY by 15 Dec. 2 Jan now and still no rug, just lies and BS from Houzz. Do yourself a favor and find stuff someplace else and give someone else your money. I will never make this mistake again.