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J R.

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1 Review by J

Houzz

  • Houzz

“Very disappointed.”
3/17/24
Verified purchase

I've been using Houzz for many years and have been very please up until the most recent order. The website misrepresents the actual cabinet color. It is described as black oak grain however it is actually brown. Now I'm told I will have to pay for the shipping cost ($350.00) to return an item that is incorrectly marketed on their website. Very frustrating and I will no longer be using Houzz in the future.

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Houzz T. – Houzz Rep

Hi,

Thank you for sharing your experience with us. We are sorry that the finish on the cabinet was not as expected. Our team confirmed with the manufacturer that this is the Black Oak Grain finish as ordered. Someone from our team will be following up with you shortly.

Sincerely,
The Houzz Team

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