Hotwire

Terrible, dishonest company! Should not be able to stay in Business! Ordered a car for the week to help my elderly mom move. I filled in the times my airplane arrived which was 10:30 PM they chose a company far away from the airport and closed at 7:00pm. Hotwire would not refund my money and there were no cars available anywhere. Had to call UBER. The rental car company said Hotwire has done that to many of their customers so they don't even get paid. Hotwire keeps the money!

Terrible customer service. Refused to refund me my money on car rental. There Hotwire special states compact or larger. I found a larger vehicle for cheaper and they refused to honor there low price guarantee because it was an SUV. I would give less then a star if I could because I was on the phone for over an hour

I booked a car with hotwire and while i reached to pick up the car i got to know the rental company don't have any car for me and rental company told me in fact they were trying to find me with the info that they don't have the car which i booked, but Hot wire has not provided any information they can use for this communication. Afterwards when i managed my trip i tried to file a complaint and after long wait time over phone hot wire executive convinced me that this situation is not in their control as I have not paid any money directly to Hotwire? I can't remember when i refused to pay i was just using information/options provide on there portal. Please try to avoid Hotwire platform if you want to enjoy your trip without issues.

I booked a hotel in NYC through Hotwire. The TOTAL billing cost $154.95. They put a hold for $170.81. The hotel had no fitness center as advertised. This is very important to me! When I spoke to Cheryl a manager at Hotwire, she had no clue why they put a hold higher that my total bill on my cc. Come to find out the fitness center was not in the hotel but across the street at a different hotel. When I mentioned this to her, her response was, "well we didn't say it was in the hotel"! Not to mentioned the 1st call I made the lady said please hold when I asked to speak to a manager and she just hung up! Use hoteltonight.com, hotels.com, Expedia.com, anything but Hotwire!

I recently had to fly into DC Because my daughter had to go into the hospital. I foolishly rush to get a hotel on Hotwire.com. When realizing she would be transferred to another hospital I tried to get a refund and was told I would have Get a doctors note written on a letterhead with dates etc. I ask you when you're in the middle of a medical crisis is that ever top of mine? No compassion whatsoever. I did send them documentation but it was not to their satisfaction.

AVOID! They will take the money and then show rude and condescending attitude toward their customers. Welcome Hotel Essen is also not worth your money.

Booked a hotel 'Welcome Hotel Essen' via Hotwire. Global pandemic happened in the meantime. Spent five months trying to cancel my reservation, or at least get consumer credit when travelling gets back to normal. Both the hotel and Hotwire showed no desire to actually solve the problem. Hotwire avoided any real action until it was too late, so on the day after my check-in, they were glad to inform me that I was a no-show at the hotel and that a refund isn't possible. The worst part is that the last time I contacted them was just the day before my booking, and they convinced me they are dealing with it. Coincidentally, just the day after they couldn't find any notes on my cancellation requests or evidence that their agents actually contacted the hotel in an effort to resolve the matter.

We are reputable moteliers who pride themselves on offering comfortable, clean rooms at reasonable rates. Hotwire undercuts our rates and leaves us with no working profit, without consulting us. We have no contractual relationship with Hotwire. Consequently, we have decided not to honour bookings from Hotwire, since they will be the only ones making money from the transaction. Guests will be turned away and, unfortunately, need to find alternate accommodation. This is not a decision we take lightly but the alternative is working for places like Hotwire until we enter receivership

I booked a flight for my family and I to go to London. We have flown with Delta through Hotwire before and appreciated how cheap the tickets were. Although this time we had an absolute horrible experience. First, they changed our flights many times. Then, our second flight was delayed 5 hours due to something wrong with the plane. This took about half of the time we were supposed to spend that day in London, leading to us wasting a full day. They then changed our flights on the way BACK. And without notification. So we got to the wrong terminal (the one that we were originally supposed to fly from and go to Paris) to be told that our flight was changed and we had to take a train to another terminal. The time and location was changed, therefore also disturbing our plans for our returning day. This website gave us very much stress and problems and I would not recommend it.

I understand policies with Hot Rates but they have not consideration for honest mistakes. Do not use this website. The rates will attract you but the customer service is the worst. I spoke with 4 reps to help me with a car rental booking I made at the wrong airport as I was new to the city but all they said was what the policy said. So book at your own risk.

Yes, hotwire has many great deals on hotels, especially in large cities. However, when you get the secret hotel rate, their idea of 4-5 stars is not what you might think. Another thing is that, be prepared to be discarded in value to the hotel booking desk, never helped via phone for issues with your room and the hotel, and be prepared to be given the crappiest hotel room possible if not the broom closet.
If you don't mind staying in the broken air conditioner room, have the hotel desk tell you "sorry, you booked with hotwire and you will need them to help you" or the room that is under construction, then go right ahead, you will save 25-50 dollars on average compared to other sites that offer a discount.
We learned our lesson many times and do not use them anymore because of how you are treated as a hotwire customer at a major hotel and the types of rooms they give you for saving 35.00

This place is disgusting! I booked Royal Beach Palace, also a s*#! Hole, and they switched me to this place without my consent. The room and property are not on the beach, are nowhere near a palace, and look NOTHING like the photos advertised. I could not get a refund. Beware of the bait and switch fraud fraud perpetuated by this hotel and chain. Just bc I have to stay here doesnt mean u cant do better. The hotel is listed on hotwire as 3.5 stars but everywhere else as 2 stars and that is kind. Hopefully this review will lose them enough revenue to compensate for my time, stay, and inconveniences. Should have gave me the $100 refund. The review will cost you much more.

We booked for 2 queen beds when we got to holed we got 1 king bed and a twin pullout according to customs service when you book a hot deal beds are not guaranteed so you pay less for a room but then you can't fit your family in it, talked to customers service and manager the worst experience ever they basically told me they couldn't do anything about it because of the hot rate deal, I will never use Hotwire for any travel accommodation they are rude and the advertising is false and they don't care

I have used this site multiple times over the past five years, with very good results as long as I have ony booked hotels that are 3 stars or above - there is an enormous decrease in quality beteween a 3 star and a 2.5 star. Also be warned that although they tell you the general location before you book, those locations tend to be very large, and the likelihood is that the hotel will be in the less attractive part of the area - after all, that is why they need to use this service to full their rooms. But if you are willing to accept this limitation, the rates are generally much lower than the ones that I have found on comparable sites. Also a hint - if you are booking somewhere (like London) where there are a lot of hotels, you can often figure out which one is listed on hotwire by comparing the features to those listed on hotels.com, since the two sites use the same categories for features.

Stay Away from Hotwire, they are in the business of fraud. Don't bother trying their customer service for it is in the philipines, and the people just read off a pre-written statement. When looking at their star ratings you need to automatically take off one star in order to compare to other website ratings. The price structure they use is based on the highest price that chain charges, it is not what that hotel actually charges, so your hot rate deal of 40% to 50% off or more is actually a savings of usually 5 dollars. So for possibly a $5 savings you can't change the reservation, get a refund, know anything about the hotel or property. Higher end hotels typically give you the cheapest room they have, and give you a pull out sofa to accommodate more than two guests. The chances you take with hotwire will ruin your trip and steal your money, just stay away.

Easily the worst booking site and customer service! This is a very dishonest company that never delivers on there promises. I cancelled a reservation on July 21,2020 and was told a refund was being processed. 2 weeks later I was to it had to go through a manual refund process. For the next couple of months I was told it was still processing. It's now September 26,2020 and I'm told not to worry it's still coming. What a scam! Don't ever use Hotwire regardless of the rates.