Lulu L.

AVOID! They will take the money and then show rude and condescending attitude toward their customers. Welcome Hotel Essen is also not worth your money.

Booked a hotel 'Welcome Hotel Essen' via Hotwire. Global pandemic happened in the meantime. Spent five months trying to cancel my reservation, or at least get consumer credit when travelling gets back to normal. Both the hotel and Hotwire showed no desire to actually solve the problem. Hotwire avoided any real action until it was too late, so on the day after my check-in, they were glad to inform me that I was a no-show at the hotel and that a refund isn't possible. The worst part is that the last time I contacted them was just the day before my booking, and they convinced me they are dealing with it. Coincidentally, just the day after they couldn't find any notes on my cancellation requests or evidence that their agents actually contacted the hotel in an effort to resolve the matter.