I've used this site for years and mostly satisfied.
I have tried using them 4 times and always faced an issue.
So sick of this
Hotwire is ok, but for airfare only make sure you check all the others.
Answer: In my case it was only when I convinced a Hotwire customer service representative that I needed to speak to her supervisor that I got any "service."
Answer: Phone the hotel to confirm your booking at the rate you paid. Make sure you get the name of the person you talk to and maybe have him send you an E Mail confirmation.
Answer: They can't. For me it's $1400 (more characters to post answer)
Answer: Pay for it then you'll know. Don't book through these people. Read the reviews. I'm still upset with myself for paying lots more than I could have gotten it directly from the Hotel itself. There is no customer service.
Answer: No. I didn't see Richards Hotel on the list. Having said that I've never been to Richard's Hotel it could be great. They just don't show it as one of them. Be kind to yourself read the reviews and stay away
Answer: Never share your credit card info... they double bill you
Hotwire has a rating of 1.2 stars from 770 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hotwire most frequently mention customer service, credit card and rental car. Hotwire ranks 214th among Travel Search Engine sites.