Hotwire

We prepaid for a car through Hotwire which was booked through Thrifty. Due to Covid and the California DMV being behind, my husband's license card was not valid but he had a receipt and proof from the DMV that his license was valid and in effect but had not received the new card yet. Thrifty refused to rent him the prepaid car. He was also travelling with my 18 year old son and they refused to rent to him either because the reservation was booked through Hotwire and "could not be changed." Thrifty refused to either refund him or provide him with a car because it was booked through Hotwire. He went next door to Avis who immediately understood the situation and rented him a car with his proof of drivers license from the California DMV. This all occurred late at night in a cold airport where my husband and two sons would have been stranded had other car companies not worked with him. Hotwire flat out refused any refund or assistance and did not honor the reservation. DO NOT USE HOTWIRE OR YOU RISK THE RESERVATION NOT BEING HONORED AND HAVING TO DOUBLE PAY. Hotwire will provide you with no assistance what so ever and the "customer services" is completely deaf to your concerns or what occurred. They kept repeating it was our fault and our loss because my husband didn't have a valid drivers license when I provided them proof that he did and that it was accepted by Avis that same night. STAY AWAY FROM THIS SITE UNLESS YOU WANT TO THROW AWAY YOUR MONEY AND NOT HAVE WHAT YOU NEED WHEN YOU ARRIVE AT YOUR DESTINATION.

Best hotel in the area amazing customer service front desk is great clean rooms endless hot water comfy beds

NEVER BOOK THROUGH THEM! They actually steal your money and lie about the quality of hotels. Its AWFUL!

Full of manipulations and lies. You can get better deal by going to the establishment sites directly.

Terrible customer service horrible experience with this company! Small print says no refunds or cancellations beware!

The hotwire deal where they show you 3 hotels, and you book a room but you don't get to see which hotel you stay at of the 3, until you' have paid a non-refundable booking price, is basically a bait and switch. There are 2 decent hotels, sort of, and one BAD one. You will get the bad one, every time. Don't gamble on getting a good hotel room. Plus, they don't warn you about added fees. The small deposit turns out to be a 100 dollar deposit, at a hotel which I find out, is notorious for finding excuses to keep your deposit. "Pet Friendly" means an additional charge per night per pet, which will be an additional 120 dollar fee. This for a hotel room in a sketchy hotel, no pool, no amenities, nothing. I haven't even checked in, and I know this is gonna be a bad experience. They offered a "solution" when I expressed worries about this crack den of a hotel I ended up with. I can get a partial refund in the form of a credit to use with Hotwire, but... I won't be using hotwire again. Ever. So I"m stuck wiht a room I may not be able to stay in, because I won't be paying a deposit to stay in a place where the deposit for amenities I might use is ridiculous because there are No amenities to use. Oh and they call it a hotel, but it's a run-down motel, which from the reviews, doesn't match the pictures provided, and the non-smoking rooms are nicotine stained, with burn holes in the bedding, and you're lucky if yoru bedding isn't blood-stained or worse. I will share a review after I have seen the room and have dealt with the staff which according to reviews is rude on their best day. If it's the nightmare It's gearing up to be, I will be seeing what I can do about filing a fraud complaint. If it's a pleasant surprise, I'll share that as well. But, I doubt it will be the latter. Hotwire, if no one ever gets the good hotels you have in the three rooms you bait customers with, then that is fraud, and THAT, is illegal.

I used Hotwire for my business trip and things keep on pilling.
Aifare tickect was wrong and was supposed to get a refund and never got i.
Hotel booking was a nightmare.
The price was cheap but the hotel was located in aunsecured area which I called and told them about but the answer I've got was sorry for the inconvenience this is our company policies.

Spoke with CSR and transferred to Upper Management and still not being resolved.
This company do not deserve to be in business.
They sub contract for all the hotels, airline company and uncapable of handling customer sevices.
BEAWARE they always put the tag "Sales Final" on all their transactions I wonder why? If they were that good they should not put that tag because it will make people feel like they are not professional.

I guess this will be a lessons for everyone to learn not to book through them.
Definitely be extremely careful when booking anything with them.
Read their disclosure and yes we all do it we click book because the prices seems to be right to us at the end the hassle of getting a backup flight, or backup hotel is a stress and to dispute the charge with the bank is also time consuming.

Lesson to learn no more cheap stuff from Hotwire.
They are LOONEY and UNPROFESSIONAL in phone and their employee have no trained skills to respond to customers demand.
They are trained to only say "I m sorry to hear about your problem, let me see what I can dot" or their other most used tag "Sorry this is our company policies".

What type of company is this?

Ugh...