Easily the worst booking site and customer service! This is a very dishonest company that never delivers on there promises. I cancelled a reservation on July 21,2020 and was told a refund was being processed. 2 weeks later I was to it had to go through a manual refund process. For the next couple of months I was told it was still processing. It's now September 26,2020 and I'm told not to worry it's still coming. What a scam! Don't ever use Hotwire regardless of the rates.