Hotwire

I was charged for 2 rentals on same day. Only authorized one. I mentioned system glitch. Something thwt happens all the time but all guy could tell me was about there refund policy. He wouldnt even look any further into issue

A deal advertised as a 2.5 star hotel in Florence, SC comparable to the Holiday Inn Express turned out to be a 1.4 star Roadway Inn that was not only dirty, but unsafe. (The door woudn't close fully and the latch was broken.) We made calls to Hotwire customer service both before and after arriving at the hotel, even speaking with a manager, however Hotwire turned our every argument against us, blaming us for choosing a bad hot rate deal. Hotwire does not hold itself accountable for booking hotels in far lower quality brackets than what they advertise. Their customer service is shockingly rude and uncooperative. Not only will I cease using their service and recommend others do the same, but I would advise that stockholders beware because any company that treats it's customer so poorly is surely on the decline!

Basically, they just want your money. So if anything happens you're screwed. It's no wonder they have horrible reviews everywhere, the customer service is disgusting. I had a family emergency, they were rude, asking for personal documentation of medical records (that I couldn't get and didn't want to share...) and they blamed the hotel for not issuing a refund when it was their fault. Save the hassle, use Expedia, HotelTonight, literally ANYTHING else.

Customer Service is always available and friendly. Lowest rates and the rooms are excellent.
Try them out with my link and you'll receive a $20 credit towards your booking.

https://share.hotwire.com/Erika69

My nerves are shot from trying to get refunds for hotels that turned out to be in dangerous areas! It doesn't help that the company has to keep its places secret! I just wanted to book a place down at the beach for five nights, but even the places that had placed hotels in Surfside Beach or Murrells Inlet, SC always landed me in Myrtle Beach. The thing is I don't want to get killed or wind up staying at a. First time I tried using this, I wound up wasting $650 on a room of a dump. I tried to get a refund, but they only gave back $580 in CREDIT.

I might as well have set the wad on fire. I'm not doing business with these people again.

Take my advice: if you want to find a place to stay, do the job yourself.

Hotwire is a horrible company that does not trust or respect its customer. It charged me 69$ for a purchase I never made and then refused to reimburse me when I contested it. Management were disrespectful and are robotic simply repeating the same thing and not listening or acknowledging your requests even though I explained that there must have been a glitch in the system. Definitely do not use their services. You will be disappointed and scammed!

I booked a car from this company. I thought I was going to be given a chance to select a pickup location... But, after making a payment, they said "All sales are final", and then gave me a 4 hour away pickup location. I called in 1 minute after making the purchase to cancel the order, and they kept saying "All sales are final". Horrible experience. Stay away! Beware, scam! You can guarantee my credit card company won't allow any charges to go through from this scam company.

We booked a hotel room with Hotwire in the Chesapeake, VA area for the weekend. Never before have I experienced such incompetent Customer service. I thought the cheap cost would be worth it, but I would have much preferred to go with Expedia or another company after this.

Called up customer service to have someone else added on the room so that they could check in before me (I was stuck in traffic and delayed by hours). They said they needed to fax a document to the hotel with the other person's name and assured me that they'd take care of it. Long story short, we had to call them NINE times because every time they repeatedly sent the wrong paperwork. My friends had to wait FIVE hours in the lobby for me until 1am. When I called a tenth time to complain and asked for a refund, they refused. They instead gave me a $25 credit for a future purchase.

If you buy from them, don't expect any customer service at all. In fact, you'd be better off just throwing your money off a cliff.

Reservations made through hotwire for alamo. Plane in at 9pm in palm springs, no one at counter and phone support says systems are down so no car for my family. Had to uber and find someplace local to stay. Had to uber back next day and wait in long lines only to have them try to give me a lower class car than what we actually paid for. I did not accept. Horrible customer service. No apology for problems we faced and tried to get us out as quick as possible. Now Hotwire and alamo both refused to compensate for uber and lost time. Will never use Alamo or hotwire again.

Worst customer service ever encountered! Do not book Airfare, Car rentals, or Hotels through this web site! If you need to cancel for any reason, they will not refund your money! Instead, they credit you "Hot Dollars" which means you have to book through them again within 12 month or you forfit your money! What a scam! It also took over an hour to get them to just give me a credit! I really think I will just take my lumps and never use them again! Don't let yourself be conned thinking your going to save a few bucks. Go direct to the Airline or Rental company, at least you can get a full refund! Hotwire also charges your card in full when you book, not when you check in, so they've got you by the balls!

I was in need of a cheap hotel to stay at for a few days until a situation cleared itself up. I found a decent cheap motel which I booked. Not having any experience with booking Hotwire "HOT" deals I did not know until after booking that you could not cancel even with advance notice. Both customer reps felt bad for me and said next time look for "regular" deals since you could cancel them. This did not help as they would not cancel and refund. I will NEVER do business with Hotwire again and suggest you don't. If you do make sure you know exactly the stipulations involved with the deal before booking or you may find yourself in the same situation as I'm in.