We booked a hotel room with Hotwire in the Chesapeake, VA area for the weekend. Never before have I experienced such incompetent Customer service. I thought the cheap cost would be worth it, but I would have much preferred to go with Expedia or another company after this.
Called up customer service to have someone else added on the room so that they could check in before me (I was stuck in traffic and delayed by hours). They said they needed to fax a document to the hotel with the other person's name and assured me that they'd take care of it. Long story short, we had to call them NINE times because every time they repeatedly sent the wrong paperwork. My friends had to wait FIVE hours in the lobby for me until 1am. When I called a tenth time to complain and asked for a refund, they refused. They instead gave me a $25 credit for a future purchase.
If you buy from them, don't expect any customer service at all. In fact, you'd be better off just throwing your money off a cliff.