Hotwire

Hot deal with free parking was $109. Price paid was $150 for the room PLUS an undisclosed 'gate fee' of $20 for each of 2 vehicles to access the free parking. Total cost $190. I feel like I have been robbed

So me and my gf booked a deal with hotwire with a price match guarantee. We'll we found a better offer for $50 less at the same hotel. They refused to match the price, even with their guarantee. We are highly disappointed and will not be using then again.

I have utilized hotwire to book vacations for many years and overall been pleased with the service. I recently booked a car rental but within 24 hours needed to adjust the date, so I reached out to customer service and was the absolute worst experience. The reps were not helpful at all. I called and also used the messaging app, but my concerns are still not addressed. This was by far the worst customer service experience and I recommend finding another provider. Staff is unprofessional, non-responsive, and I will not be using hotwire services in the future based off this experience.

I have literally tried to book through hotwire on my computer and through the app, tried 2 different email accounts and 2 different credit cards and everytime we got to check out, add all my information and when i click book it goes "here's your hotel... sorry error" no explanation of the error or anything. I don't understand! Waste of an hour do not try.

I tried to book a room using Hotwire app and Apple Pay. It declines the Apple Credit Card payment 4 times. I figured app is acting up or my credit card has a problem. Check my credit card it's good. No charges so I decided to let it be and stay at a friends instead. Come next day 11am I am charged for the room. I never got an email or text notification. The trip doesn't even come up on my app under past or current trips. After 40 minutes of being on the phone when I explained the whole scenario and if nothing else give me a credit or something. The supervisor and the agent said it is what it is. We cannot do anything about it. You should have called us. Why would I call you when I didn't have a confirmed trip. I called you when I found out I had a charge and all they kept saying is you should have called us yesterday. Ridiculous customer service, literally agreed to it is what it is. Multi-million business and can't even offer $120 in refund. Never again.

I researched several hotels on the Hotwire web site before making a decision. My choice was based on total costs. As soon as I booked my hotel I received a confirmation email informing me there would be a $50/night fee for parking my car at the hotel. Nowhere on the hotel site on Hotwire was that per night fee disclosed. I called Hotwire immediately to cancel and was told, "sorry we cannot help you. There are no refunds". Even though I tried to fight the charges on my credit card, I lost. BEWARE! Hotwire is very rude on the phone when you have a problem with their advertising. They are there to rip you off, not to offer you any type of customer service. Do yourself a favor and find a reputable, customer service driven, company to book your reservations.

Hotwire is my go to whenever I want to take my family away. Their secret deals have been out of this world. I have never been 1 to travel. Since discovering Hotwire during summer, that is all my family and I do. I just booked for weekend of New Year's and was amazed at how cheap the rates were. I love Hotwire. I 've saved so much money thanks to them. I just recently came back from trip I booked through them. Their choices in hotels have been perfect. I have no complaints.

I recently booked a room thru Hotwire to stay at the Wyndham Hotel on VA beach. They offered a beach front view for 103.00. Upon arrival at Wyndham I discovered I had no reservations for Wyndham but for Mar Jac. Never heard of them. Upon checking Hotwire I discovered they don't even list a Mar Jac on their site. I was furious as to how when I booked for one hotel they booked me with an unknown hotel/motel! Hotwire spoke to both hotels. Wyndham said they don't have beach front rooms at that price and Mar Jac refused to refund my money! I will be reaching out to the better business bureau on this bait and switch.

I have been very happy with the price of the hotels I been booking. Hotwire adds a fee on top of the sales tax and has it all in one on your bill. You might just think that it is hotel tax, but it is twice as much as it should be. My identity was just stolen today and the local news reported yesterday that booking with hotwire is the culprit. I have only used my charge with them for the last three weeks booking hotels every weekend.

I prepaid a rental using Hotwire but I had a flight delay and the rental place was closed. Hotwire did nothing about it, I had to use ride shares the entire trip at a further cost. Then they kept my money even though they never delivered the car.

Hotwire sucks.

Rented a car from HW to be picked up in Chicago. 2 days before pick up date, called HW to see if we can cancel it. We were told by the representative to call Hertz and cancel it ( no mention that it was final sale). If they would have mentioned that it was a final sale, we would have kept the reservation and use it while in Chicago. We ended up renting a car for few days in Chicago from Enterprise and paid separately. What a waste. They lost our business forever and ever. Poor customer service.

In general, Hotwire provides a good service. I've used Hotwire probably 12 times.
BUT on 2 different occasions, I have tried to place an order and I've gotten an error message saying the hotel room was not available, and that my account has not been charged.
In reality, the money is taken out of your account and held for days. I don't know if the money is held by Hotwire, or by the card company or by whom, but if the transaction failure happens on a Friday evening, it will be Tues or Wed before the money goes back into your account.
It can be a real pain when you try to book a room, the transaction is bungled by the system, then you try again, and its bungled again, and you get charged TWICE for a nice hotel room...
I'm really frustrated by this. Hotwire's approach to it to say unequivocally, "It's not our fault."
Maybe it's not. But it definitely makes me afraid to use their service because if the transaction is bungled, I know I'll be out my cash for days and days...

Be aware that you will need to pay a security deposit of an undisclosed amount that is not provided in the confirmation email. Note as well that this amount will not be returned to you for up to 7 days.

If you are told how much that amount is or at least given an estimate that would not be an issue. Cloak and dagger.

Work out better communication or processes between the aggregation company and the supplier for the end user.

It's quite frustrating if you aren't expecting to pay the amount they request.