Hotwire

Hotwire has the worst customer service I have ever seen. I made a hotel reservation and used my debit card instead of my credit card. When I discovered my error a few hours later, I called to see if they would void the transaction and charge the other card. No. No. No. No. And then a 5th no via email. I do not recommend Hotwire. Not at all. Their "customer service reps" follow a script when speaking to you or emailing you and they will not deviate from that script. It's very frustrating to deal with them.

The room I booked through Hotwire was $73.00 with taxes and fees the total was $86.23. They have a "low price guarantee", but when I found 3 identical bookings for less they had a loop hole for all of them. Then I found one that I was certain met all their requirements for $66.60 with taxes and fees the total was $71.90. Their so called "guarantee" is smoke and mirrors. Their big discount of $73.00 was $1.00 less than what the hotel charges if you walk in off the street. I do not know what they pay the hotel but even if they paid $74.00 and the taxes, the room still cost me almost $7.00 more than it would if I had checked in myself. They will not save you money, find an honest web site where they will not rip you off and always check the room price by contacting the hotel/motel itself before booking with anyone.

I can't even give hotwire 1 star for their customer service. But I will give them a 5 plus star for taking your money when the reservation is made. I booked 4 rooms in Oregon and when I arrived hotel didn't have any rooms and when I called hotwire customer service the representative was rude offered no help in finding another hotel and told me it was my problem! I will never use hotwire for any type of business and I suggest to stay away from hotwire!

BEWARE! Arrived at Ontario Airport, took shuttle to car rentals, Economy is not located at the actual airport. Tried calling them and couldn't get anyone, after reaching out to hotwire and three different people they finally reached someone on the phone after over an hour of waiting. Finally had to rent from a company there at the airport as I was already an hour and a half behind, was trying to get to the hospital to see my father. I can't tell you how awful the customer service of both agencies, hotwire and economy were. Having to have my credit card fight these charges as they are sticking with their no cancellation policy, even though I could not get the service I paid for. I paid for a car rental at the Ontario airport, I waited over an hour and a half, It wasted my entire day of phone calls between all agencies trying to get my refund which never happened. They are just awful, awful, awful! Never experienced this before. Not worth the few dollars you may save.

Bottom line is if you need to make a modification, cancel, or any change, for ANY reason, you WILL absolutely lose all your money and have to pay again. This is from over 4 hours of texting with agents and a phone call where I finally reached a supervisor. They said I could directly make changes with SIXT, but SIXT says they need an email request sent to their *******@sixt.com from Hotwire requesting the change. Hotwire will not send one... period. As Hotwire is owned by Expedia, you would probably be well off to avoid them as well. Bottom line for me is a 5 day rental loss and I get to rebook... but it won't be through Hotwire or SIXT. Orbits allows you to make rental reservations without paying for the reservation up front... so that's where I'm heading.

I'm not going to be long; but I booked a Hertz car through Hotwire and when I showed up on my booking date, there was no car available. I ended up booking through Dollar car rental and it cost me about $300 more. I requested Hotwire to pay the difference and they refused. Only offering me a $25 voucher. Do not do business with Hotwire or Expedia.

Terrible. My mom booked with them for my wedding. Changed her flights, to 8 minute layover,, then no option for her to change her flight booking online. She had to call. Almost 2 hours on hold and they hung up on her. Still no response from any of them other than my department doesn't handle this. So it will be at least 4 hours wasted on hold before we can get things straightened and that's if we get someone who can help and don't get hung up on again.

We had to cancel our trip due to Covid -19. We called Hot wire and understood there is no refund but explain we would get some kind of credit under our account but nothing. Under this kind of circumstance, where everyone is affected by this pandemic, you would think Hot Wire would have made some modification to their policy but nothing. Total scam! They only care about taking money and keeping it. Never going back to them, I'll book my car rental with another company, we lost 1000$.

I rented a car from Fort Lauderdale to West Palm Beach. I prepaid for this Car. When I received by confirmation it was for a car rental out of Miami with a return to Miami. This was not what was on the booking before confirmation. I immediately called and was told that they would do nothing for. Seems insane they would lose a valuable customer over a $30 car rental have used them for years but will never use them again. Very short sighted on their part.

First experience, they allowed me to book at a location that was closed. They blamed me telling I'm not at the correct locating. After over an hour and an additional 100 dollars charged, they allowed me to switch to a new location. Second experience, I booked a convertible because weather was predicted to be warm but now it's very cold. Asked them to cancel that so I could Rebook a normal car. Was denied even though the policy states "cancel anytime" this is a bait and switch company that screws up your reservations and blames you but keeps yours money. Buyer beware!

I have been a long time member/customer of Hotwire. I have used them to books hundreds of hotel stays all over the country. They used to be the service I recommended to family and friends because if there was every an issue at a hotel, hotwire took care of it.

Now, they last 2 times I have used them not only do they are the process difficult if there is an issue at a hotel, but Hotwire customer service itself is difficult to work with.

In 9 years, hundreds of hotels I have only had an issue 3 times at a hotel. In the last 3 months there has been an issue at each hotel. And it was customer service at Hotwire that was the most difficult and terrible to deal with.

We booked our flights with them. And our seats were not booked properly by them as told. Also told entire flight all one price. Now paying extra because they didn't do their job. And may not even have a seat when we get to airport. We will not book with them ever again