ExpediaReviews 1,609

WORST SERVICE EVER. Hidden fees. Rude REMOTE attendants.
I reserved the car through Expedia.

I was waiting for the Routes Shuttle to pick me up before 8:30 pm. Their shuttle driver told me that this is not the correct shuttle. I had to call them to send the shuttle back. The same driver took me the second time around after making me wait for over an hour. I got to their location around 10:15 pm. There was nobody present at their location, and one is expected to use the touchscreen to call an attendant to get the car.

After at least 3 calls, an attendant finally answered and, after I supplied all the documents, including my insurance card, proceeded to tell me that I had to pay $49.99 insurance verification fee. I explained that my reservation included all fees and taxes, but the attendant refused to release the car unless I paid the fee and told me to talk to Expedia regarding the charges.

I called Expedia at that point. While I was on the call with Expedia, the attendant decided to hang up the call. The Expedia customer rep tried calling them and nobody at Routes picked up the call.

At this time, I had missed my 10:30 meeting. There was nobody around, and I was fearful for my safety as it was close to midnight. The Expedia customer rep told me to just pay the fee and later get a refund of the fee from Expedia. I tried calling the Routes multiple times using their touchscreen, but nobody picked up any of my calls.

Finally, I used Uber to get to my destination. My visit was completely ruined because of this.

The best Expedia did for me was to issue me a refund after I explained the whole scenario to them 3 times AND sent an email to them explaining it as well.

I used to like Expedia, but not anymore.

Do not use this company.

I am posting this review to warn other hoteliers about practices that can seriously damage your brand without your knowledge.

We recently discovered that Expedia Private Label Solutions was sharing our property listings, photos, data and even room descriptions with unverified third-party websites that we had never heard of and never authorized.

Two of these websites were:
VaudHotels – which displays photos of rooms that do not even exist in our property, cannot be contacted, and has no legal information available anywhere online
HotelsOne.com – whose management confirmed in writing that they receive our listings directly from Expedia Private Label Solutions

Both of these websites have already been reported to the Swiss authorities, and I am prepared to do the same with Expedia if this continues.

The most concerning part is that when I asked Expedia for the full list of OTA partners, affiliates, and resellers who receive our data, they refused to provide it.
This means that there are certainly more websites out there using our name, our rooms, our prices, and our photos without our authorization – and Expedia will not tell us who they are.

This raises serious issues:
Damage to brand image and reputation
Incorrect prices and misleading information published without your knowledge
Non-existent room types circulating on the internet under your name
Guests unable to reach these "partners," blaming the hotel instead
Lack of transparency by Expedia despite repeated written requests

Expedia is the only OTA with which we have ever experienced such chaos and lack of transparency. We work with many other channels and have never encountered anything comparable.

If you are a hotelier, check where your listings are appearing.
Your property may be published on dozens of unauthorized websites through Expedia's private-label distribution chain, without your consent and without your knowledge.

This type of data dispersion is not only unprofessional – it is potentially unlawful.
Proceed with extreme caution.
The GM

Do not use Expedia Hotelcom. You will regret! They have non refundable charges and all they care is about making profit in their business with hotel owners and b&b owners. During my stay in Belfast, Northern Ireland we found a Bed and Breakfast that seemed reasonable in price. Within two days we found ourself getting stung by bed bugs and when I asked the owner denied any problems with her facility and she refused to refunds us for the stay. Expedia Hotels. Com does not do a good job working with low quality and bad hotels and all it want is to make a profit. The bug bites were all over our bodies and the sores itched and stayed for more than one 1/2 month and no one has refunded us for the discomfort and bed bugs infection complications. I complained to the Department of Tourism and they said they would look into it. I just want my full refund for this terrible inconvenience to me and my daughter. This should never happen to a hotel stay anywhere. This was a vacation trip and we had a very bad experience and we demand a full refund for this terrible inconvenince. Dispute case number *******/ Hotel Ashfield bed and Breakfast.

I am extremely frustrated with the lack of support I've received from Expedia. I made a reservation through your platform, and when an unexpected issue affected my trip, I expected at least minimal help — but instead, I've received vague responses, no concrete solution, and a clear lack of accountability. What's even more unacceptable is that after making me wait for days, you now claim that the case cannot be resolved due to "time limits," when in fact the delays were caused by your own team's lack of follow-up. This experience has shown me that Expedia is quick to take your money but completely useless when real customer service is needed. There's no ownership, no effective communication, and no resolution. I am deeply disappointed and incredibly frustrated. After this experience, I will definitely never use Expedia again.

I booked a car through Expedia for the weekend of Lollapalloza in Chicago from the company Routes. My flight was delayed and I was about an hour late to pick up the car. When I got on the shuttle to go to Routes at the airport, the driver asked me what was my purpose for going to Routes. I said car rental, I have a pre-paid reservation. The Bus driver proceeded to take my suitcases off the shuttle, and stated we are sold out. I informed him but my reservation was pre-paid. He said, that will be no problem Expedia will give you a refund. Expedia has been giving me the run around for 14 days. They say they can't give a refund because they can't obtain one from Route. Route says they haven't been paid by Expedia, because they get paid after the car is returned. Not only was this frustrating and a problem on August 1st, when I had to rent what ever car was left, in what ever counter was open, in the airport, for almost twice the cost of my reservation with Routes; but it is very frustrating that it has been 14 days since I first let them know and still no refund.

If there was a zero I would definitely give them a big fat zero. Took them 3 hours to add my middle name to the reservation and eventually they couldn't despite my cousin on the same flight had the exact same issue and got it fixed in 10 minutes, they straight out lied and said to me it will take 72 hours to fix your middle name despite my cousin who also didn't include his middle name and was travelling with us in the same flight got it fixed in 10 minutes, of course our family missed the flight and now they refuse to admit their agent's lack of knowledge and refused to refund. Getting to speak to someone in CS is a mess. They put you on hold for hours and end up hanging up on you and this happened multiple times, you end up calling again and start all over again with a new agent and a new supervisor. Finally they offered me a settlement that is less than 20% of my expenses and out of desperation I accept it and then they put me on hold again for one final time and come back with a ridiculous response that they decided to lower their settlement again. Never use expedia they will do whatever they can to not admit their mistakes they will falsify facts and lie to your face and when they are cornered they will put you on hold and end up hanging up on you. WORST CUSTOMER SERVICE EVER!

We booked a rental through Expedia with a total cost clearly shown as $187.49, including all taxes and fees. Upon arrival at Priceless Car Rental in Tampa, we were told we owed an additional $351.66 in "mandatory insurance" and other surprise charges. Our personal insurance was not accepted despite being valid, and we were forced into overpriced coverage. Expedia has been slow to respond and has not taken responsibility for misleading terms or for vetting a clearly predatory vendor with a history of similar complaints. We spoke to several other customers who had the same experience. Beware of opaque Expedia deals — and avoid Priceless Car Rental at all costs.

We booked a rental car for 20 day's with Priceless Car Rental in Tampa through Expedia. Com. Confirmation # PREX******* Itinerary # **************
When we presented at the car rental facility we were told by the extremely rude gentleman behind the counter that due to our flight delay we were unable to receive the rental due to a 2 hour grace period for pickup. There were no rentals available since we were almost 5 hours later than pickup time. We also waited 50 some minutes to get free shuttle from airport to Priceless business and called given phone number for shuttle pickup 4 times without getting response. We reached out to Expedia early morning to let them know we were running late. We also contacted Expedia Rep. From Priceless site but could not get resolve. We feel we did our share and are extremely disappointed with the lack of service and loss of funds. On top of this we were unable to attend my best friends wedding that day and got us stranded for 2 day's. Me and my family will never use expedia ever again. VRBO or Bookings. Com seems a better choice.
This is about loosing our money but also the priciple of things. We will file further complants with BBB & FTC

Travellodge in grants pass oregon,very dirty,poor service,nasty people doing drugs,i left early couldn't stand it any more.

WARNING DONT USE EXPEDIA THEY HAVE TERRIBLE CUSTOMER SERVICE THEY DONT HONOUR FLIGHT PROTECTION TRIED TO CHANGE FLIGHT DATES THAT ARE BOOKED MORE THAN MONTH AND HELD FROM NOW FIRST REPRESENTIVE TOLD ME $94 TO CHANGE CALLED BACK 10min LATER NEXT REP TOLD ME 6 HUNDRED PLUS TO
CHANGE ASKED TO SPEAK WITH SUPERVISOR SHE QUOTED ME 7HUNDRED PLUS TO CHANGE MEANWHILE COULD HAVE BOOKED COMPLETELY NEW FLIGHT FOR 471. I JUST WANTED TO SWITCH MY RETURN FLIGHT FOR DAY EARLIER
I ALWAYS BOOK THRU EXPEDIA. NEVER AGAIN I HIGHLY RECOMMEND STEERING CLEAR OF THEM BUY YOUR TICKETS DIRECTLY FROM THE AIRLINE.
EXPEDIA=CROOKS

Dont use expedia! I purchased a cruise for two people for $1,870, fully paid in August 2024. However, on the day of the trip (November 24,2024), I was charged an additional $977. When I called to address this, I was told it was a mistake and that both charges would be refundable. They asked for a $400 cancellation fee for the refund process. Despite receiving an email confirming the refund, I have not received it, and now they are saying they won't refund it at all. The representative, assured me the refund would be processed. The service has been unethical, disrespectful, and highly disappointing, and I am requesting my money back immediately.

DO NOT USE EXPEDIA (Even if you have before)
One star because zero wasn't an option. Booked flights from Brisbane to Calgary. Received confirmation email. An hour later got an email to say the booking was cancelled blaming an airline. I was told "rest assured, you have not been charged for this". I can assure you I was charged, Expedia took the funds within seconds, but now tell me I have to wait indefinitely a refund. This company does not operate in a professional manner, hiding behind chat bots and faceless keyboard operators in Asian call centres with untraceable identities. On-line travel centres are no longer trustworthy, save yourself the stress and go to a reputable travel agent for a face to face transaction.

I'll never book a car rental through Expedia again. Europcar, booked via Expedia, refused to honor their own terms, forcing me to pay quadruple the original price despite providing proof of my own insurance. They refused to provide the required waiver documentation and held my vacation hostage unless I paid for unnecessary coverage.

I've rented cars in Mexico many times and never faced such blatant dishonesty. Expedia's customer service was useless, leaving me stranded with no way to get around and hours of wasted time.

This experience was a scam from start to finish. Avoid Expedia and Europcar at all costs if you value your time, money, and sanity.

They kept pre-paid hotel monies after a job cancelled and I had cancel a reservation. They blamed Hilton. Because I'm friendly with the manager of the specific Hilton I had booked I was able to discover that Hilton, in fact, does not keep monies from cancellations, that it's Expedia. Expedia lied, blaming Hilton, and I'm out $500. They are scandalous. Customer support is almost non-existent, almost impossible to get a phone # for and their browser-bot is useless at problem solving. FTC needs to investigate their unethical practices.

I booked a package (flight and stay package and another stay at different city with Travel Protection Plan). After 30 min, I was searching the hotel website when I realized that their rates are $240 cheaper than Expedia. So I called Expedia customer care to cancel my hotel stay booking only. The Rep. Told me that I don't have travel Protection Plan and send me an email with cancelation ( how weird when I called to cancel my stay now my TPP is also canceled). Then the Rep. Told me that the hotel is Non-refundable and I would not be able to cancel. So I told him to leave everything with no change and finished the conversation. The next day I got an email that my flight was canceled, I got on the phone again with Expedia customer care and told me the cancelation came from me and not from Expedia or the airline! Not only was he rude but interrupt me every time I tried to an explanation from him. My only option I was told is to rebook the flight at a $500 increase in premium. While i was with him on the phone I looked online and found the same flight for the same price I initially booked it. I hanged up the phone and astonished how Expedia could SCAM its customers like that. Expedia is a TOTAL SCAM.

I booked the wrong date and went to fix it and they wouldn't let me. Literally 1 minute after I booked the hotel I couldn't fix it. I couldn't get ahold of anyone at expedia. Even when I had the hotel call expedia they said they couldn't fix it. Waste of time and money.

Booked a stay for $280, put in my credit card details, and the resultant receipt had changed the dates. Tried to correct using their Virtual Agent and after 4 tries got and additional charge of $900 added due to cancellation fees and other charges. Googled a contact number, went on a phone runaround ending up with Expedia referring me to Microsoft Store! After being given 5 numbers, including some USA numbers. Hopefully registering a dispute transaction with my bank and locking my card will remedy the FRAUD, and maybe the AFP will finally take the complaint further.