Expedia

We booked a rental car for 20 day's with Priceless Car Rental in Tampa through Expedia. Com. Confirmation # PREX******* Itinerary # **************
When we presented at the car rental facility we were told by the extremely rude gentleman behind the counter that due to our flight delay we were unable to receive the rental due to a 2 hour grace period for pickup. There were no rentals available since we were almost 5 hours later than pickup time. We also waited 50 some minutes to get free shuttle from airport to Priceless business and called given phone number for shuttle pickup 4 times without getting response. We reached out to Expedia early morning to let them know we were running late. We also contacted Expedia Rep. From Priceless site but could not get resolve. We feel we did our share and are extremely disappointed with the lack of service and loss of funds. On top of this we were unable to attend my best friends wedding that day and got us stranded for 2 day's. Me and my family will never use expedia ever again. VRBO or Bookings. Com seems a better choice.
This is about loosing our money but also the priciple of things. We will file further complants with BBB & FTC

I'll never book a car rental through Expedia again. Europcar, booked via Expedia, refused to honor their own terms, forcing me to pay quadruple the original price despite providing proof of my own insurance. They refused to provide the required waiver documentation and held my vacation hostage unless I paid for unnecessary coverage.

I've rented cars in Mexico many times and never faced such blatant dishonesty. Expedia's customer service was useless, leaving me stranded with no way to get around and hours of wasted time.

This experience was a scam from start to finish. Avoid Expedia and Europcar at all costs if you value your time, money, and sanity.

DO NOT USE EXPEDIA (Even if you have before)
One star because zero wasn't an option. Booked flights from Brisbane to Calgary. Received confirmation email. An hour later got an email to say the booking was cancelled blaming an airline. I was told "rest assured, you have not been charged for this". I can assure you I was charged, Expedia took the funds within seconds, but now tell me I have to wait indefinitely a refund. This company does not operate in a professional manner, hiding behind chat bots and faceless keyboard operators in Asian call centres with untraceable identities. On-line travel centres are no longer trustworthy, save yourself the stress and go to a reputable travel agent for a face to face transaction.

WARNING DONT USE EXPEDIA THEY HAVE TERRIBLE CUSTOMER SERVICE THEY DONT HONOUR FLIGHT PROTECTION TRIED TO CHANGE FLIGHT DATES THAT ARE BOOKED MORE THAN MONTH AND HELD FROM NOW FIRST REPRESENTIVE TOLD ME $94 TO CHANGE CALLED BACK 10min LATER NEXT REP TOLD ME 6 HUNDRED PLUS TO
CHANGE ASKED TO SPEAK WITH SUPERVISOR SHE QUOTED ME 7HUNDRED PLUS TO CHANGE MEANWHILE COULD HAVE BOOKED COMPLETELY NEW FLIGHT FOR 471. I JUST WANTED TO SWITCH MY RETURN FLIGHT FOR DAY EARLIER
I ALWAYS BOOK THRU EXPEDIA. NEVER AGAIN I HIGHLY RECOMMEND STEERING CLEAR OF THEM BUY YOUR TICKETS DIRECTLY FROM THE AIRLINE.
EXPEDIA=CROOKS

Travellodge in grants pass oregon,very dirty,poor service,nasty people doing drugs,i left early couldn't stand it any more.

Booked a stay for $280, put in my credit card details, and the resultant receipt had changed the dates. Tried to correct using their Virtual Agent and after 4 tries got and additional charge of $900 added due to cancellation fees and other charges. Googled a contact number, went on a phone runaround ending up with Expedia referring me to Microsoft Store! After being given 5 numbers, including some USA numbers. Hopefully registering a dispute transaction with my bank and locking my card will remedy the FRAUD, and maybe the AFP will finally take the complaint further.

Dont use expedia! I purchased a cruise for two people for $1,870, fully paid in August 2024. However, on the day of the trip (November 24,2024), I was charged an additional $977. When I called to address this, I was told it was a mistake and that both charges would be refundable. They asked for a $400 cancellation fee for the refund process. Despite receiving an email confirming the refund, I have not received it, and now they are saying they won't refund it at all. The representative, assured me the refund would be processed. The service has been unethical, disrespectful, and highly disappointing, and I am requesting my money back immediately.

Like someone wrote before, my booking date was changed without my permission. I asked for a refund but they denied it first because the tour was non-refundable. I wasted much time on it. Strongly recommend not to book through them.

I booked the wrong date and went to fix it and they wouldn't let me. Literally 1 minute after I booked the hotel I couldn't fix it. I couldn't get ahold of anyone at expedia. Even when I had the hotel call expedia they said they couldn't fix it. Waste of time and money.

My sisters and I agreed on a total price for a Cancun package. The agreed upon price was all inclusive for everything including taxes and fees. The Expedia representative was adamant about getting credit card information upfront and contacting us 24 hours later for confirmations. Here's the crooked part. Once they get your payment information they add addtional charges behind your back and NO REFUND after the total price was presented and agreed. They assured us on the phone that everything was ok AND that the conversation was being recorded for proof. They recording means nothing when it is in the possesion of Expedia themselves It was suspicious when they would not confirm anything on the phone to us on our initial call. Stay away from expedia and go somewhere else

South Carolina, September 2024. Customer makes a reservation for a hotel trip. A few days later, hurricane Helen is confirmed to cross the area where reservation was made. The client prefers not to die and cancels the stay. Expedia: no, you will havez to pay anyway. Customer: but look, it is a hurricane area and officially emergency state. Expedia: don't care. You pay anyway. Loss: $427. Excuse: customer did not pay extra reservation "insurance". When you trust this expedia, you should better buy an insurance against scammers. Dishonesty at its fullest.

Beware!
Expedia's favorite trick is changing the travel dates after inputting your credit card information.
When booking a hotel for this weekend after double and triple checking the dates we booked a room for this weekend only find they changed the dates after paying.
Will never use them again as they are cheaters with no way to speak to anyone as they have no customer service phone number. If they did they would never get off the phone.

Avoid this site they charged me $411.25 to book hotel in Texas and never made reservations. I was forced to pay full on the spot in Texas. When I contacted Expedia they refused to reimburse me.
THEY ARE NOT A COMPANY THAT CAN BE TRUSTED. Call the hotel directly and save yourself the aggravation. The Hotels charged less if contacted directly anyhow.

I got The Keys motel Kissimmee Florida on Expedia because hurricane Milton was imminent. After one night I complained about the unsafe and unkept room The mgr said he would give me a refund and I could leave It was storming and I had nowhere to go. Expedia tried to get a refund but was denied. My issues---no door lock- roaches( one in my shoe) dirty tub- drain full of muck- dirty curtain- burns in spread-holes in curtains fixtures falling off in bathroom- wire box exposed-hit my ankle on exposed bedframe-badly stained chair-garbage strewn all over ground by back stairs and loiterors. It is a place used by transients not for family vacationers who expect a basically clean room. When I got my confirmation before my stay it said Red Carpet Inn not The Keys. Seems shady.-Don't know how to download receipt from files.

I booked a package (flight and stay package and another stay at different city with Travel Protection Plan). After 30 min, I was searching the hotel website when I realized that their rates are $240 cheaper than Expedia. So I called Expedia customer care to cancel my hotel stay booking only. The Rep. Told me that I don't have travel Protection Plan and send me an email with cancelation ( how weird when I called to cancel my stay now my TPP is also canceled). Then the Rep. Told me that the hotel is Non-refundable and I would not be able to cancel. So I told him to leave everything with no change and finished the conversation. The next day I got an email that my flight was canceled, I got on the phone again with Expedia customer care and told me the cancelation came from me and not from Expedia or the airline! Not only was he rude but interrupt me every time I tried to an explanation from him. My only option I was told is to rebook the flight at a $500 increase in premium. While i was with him on the phone I looked online and found the same flight for the same price I initially booked it. I hanged up the phone and astonished how Expedia could SCAM its customers like that. Expedia is a TOTAL SCAM.

They kept pre-paid hotel monies after a job cancelled and I had cancel a reservation. They blamed Hilton. Because I'm friendly with the manager of the specific Hilton I had booked I was able to discover that Hilton, in fact, does not keep monies from cancellations, that it's Expedia. Expedia lied, blaming Hilton, and I'm out $500. They are scandalous. Customer support is almost non-existent, almost impossible to get a phone # for and their browser-bot is useless at problem solving. FTC needs to investigate their unethical practices.

Unfortunately you find out the integrity and values of a company when something goes wrong.
My experience of Expedia is that they're incapable of accepting their mistakes and do little to rectify them.
I have spoken to customer services 3 times each time escalating to a supposedly higher level of service.
They just don't listen, won't accept that their app/operating platform changes reservations without informing you and then they don't offer any solution other than cancellation at a cost.
The most infuriating part was I was promised that my booking would be honoured and they'd make the necessary changes by a senior operator, I asked for email confirmation so I had proof and was promised this, only to then receive an email saying my case had been reviewed at the highest level and closed.
Really difficult company to access and deal with when things go wrong.

Waited over 10 hours on hold today, never got to speak with an agent. Tried to use their website to make the change needed only to get a "sorry, we're having a problem on our end" error. Don't even get me started on their full of crap "trip insurance." Avoid this company. Not worth whatever small savings you may get booking through them.