HotelsOne

Honestly,. I had no idea what HotelsOne was and never heard of it before. I was booking a Best Western hotel in Ontario and somehow ended up on the HotelsOne site. I found the best price for the time I wanted and booked it immediately. I got a confirmation shortly afterwards and have not had an issue at all with this site. I will be using it again to book my hotels and thanks folks,... job well done.

The people I spoke to at this company regarding their double charging me for a booking were liars. They refused to accept the fact they had double charged me for a booking. They claimed it was up to the hotel wheteher or not I could cancel.Then they clained they had phoned the hotel and the hotel wouldn't refund either the original charge or the erroneous second charge. I told them I had booked another date directly with the hotel and there was no problem in cancelling. They gave me the hotel's ph# which I phoned and the hotel said they had not received a call from Hotelsone. Also the cancellation policy was only advised after the booking. Don't deal with this company they are a bunch of crooks. I only gave them one star in this review because you can't submit a review otherwise.

So Hotelsone pays to have their site come up at the top of any hotel search and includes the name of the Hotel that you are searching in the search results. When you click the link it really looks like you are on the hotels website. I booked my stay and put in my information and hit checkout, that's when I realized that I had not used my hotels direct site. Because I am in Canada and I will billed in USD I ended up paying more for my stay. There is no use in calling the contact number as you will receive no refund or cancellation. This is nothing more than a scam and I'm not sure why the world needs these booking sites anyway! I see that countless others have had similar experiences and its a real shame that these type of things are able to continually mislead and rip people off without any recourse for the consumer.

Reservationist put me on hold several times but could not provide me with the reduced rate negotiated by wedding party. I finally gave up and reserved on-line. Requested refund of difference from customer service. To date, crickets…

Made reservation before Covid 19 was identified. Subsequent "no travel" restrictions were implemented, in addition no services were open in the area of my intended travel. Contacted "customer service" {truly a misnomer) to cancel or at least move reservation once travel restrictions were lifted. No response, tried again with same no response in any form though credit card was processed on their end.
Email today offering some sort of "deal" for people who had to cancel but you cannot access the "deal" via their web site. I'm sure my $500 has been well spent in India. What a pathetic organization, ought to be indicted.

I booked the wrong dates, and cancelled within five minutes of seeing the confirmation email. However, their cancel button on the website does not work - I learned the hard way. Upon calling customer service, they acknowledged a "system error" and said you actually have to call them to cancel. Because I did not do this within the stated cancellation time (because I didn't realize the cancellation did not go through on their website), they refused to refund the penalty, which was >$300. The hotel offered to refund this but HotelsOne would not. Also, I thought I booked this through expedia, not HotelsOne. Not sure what happened there, even my credit card says expedia but the reservation went through HotelsOne. This is a total scam.

Easy website software for booking, however, I needed to change dates of my reservation and could not make that happen online. So, I had to call a friend who lives in Yachats, Oregon and have her personally go down to the Motel and get it all straightened out. The staff who helped me in person were great and we got everything fixed up.

This company which I believe is a subsidiary of Expedia, started by presenting their search result on Google made them look like they were the actual hotel being searched for, Their site continued this deception by boldly and in large font showing the hotel name. In much smaller text and in a box the HotelsOne name appeared, but it looked much more like an ad than a site identification. They then listed a rate as "Best Available"which was higher than the rate available on the actual hotel website. Finally, they marked up their actual rate by nearly 70%. Likely making more than the hotel in this transaction. Responses from "CustomerCare" were evasive and not helpful. Avoid this company if you see it creeping into your booking.

Original ad featured low price and no cancellation fee. Confirmation added extra fees to make final cost not competitive and warned of possible cancellation penalties. Also, not clear we were dealing with 3rd party.

At 6:30 PM office was closed, and I had to drive to a different location to check in, and then was sent BACK to the original location. Took me 45 minutes. Unacceptable. Room was very clean, though basic. Won't stay this way again.

I booked through HotelsOne and needed to change my booking. I didn't see how so I cancelled and redid my reservation. Then saw no credit from the cancellation and went to look up contact info for HO when I saw all the scam warnings and negative reviews. I panicked. I sent a message immediately and directly to the resort who confirmed my reservation... so far so good. And then I messaged HO. I haven't received a response yet, but already had my money back- less than 24 hours later, faster than their website advises. I'm very happy with the experience so far. If anything changes I'll be sure to share.

30 days previous to the 1st week of July 2017 is when I take my vacation. I am a Hilton H honors member and I went to the website to make reservations. Without me knowing hotels one snatched me into their website. I began to make reservations and after the reservations was complete I print my receipt. They have their computer set up where it automatically changes your date so they can charge you more. If you try to cancel there is no refund at all-and they keep your money. With all this being said I do not recommend anybody to do business with this company. They are bogus and a total scam. Please proceed with caution.

I want to cancel this reservation and rebook with the hotel. I did not realize you were a third party. I also saw the phrase free cancellation which is patently untrue. Further, the hotel says they do not require a cancellation fee unless one cancels 2 or fewer days before reserved stay.