HotelsOne

It was very easy. I like that you can input the number of people in each room when booking more than one room.

This outfit should not be allowed to be in business. My experience is like that of so many others who have reported on this site and elsewhere. A hotel reservation cancelled weeks in advance and despite a "We do not charge a change or cancel fee" no refund has come through to my bank and I can see it never will. I have managed to get through to their call centre somewhere in the world. All I'm told is the refund was processed and I should check with my bank or credit card- which I have done.
Hotels should not accept bookings through HotelsOne

Would not accept my credit card. Probably because a tree fell on my house, destroyed it and had to get Po box

Really confusing options with no explanation. Whats the difference between breakfast buffet and free breakfast? Why do some of the cheaper ones say free parking but not others.

Just stayed in a hotel they charged me $460 but i received my invoice and the cost of the room was only $360. They took the other $100

Good that this site accepts Apple Pay. I perceive this is more secure and for sure it's better than typing my credit card number

First off, I thought I was on the hotel website booking my stay but apparently Hotelsone came in through the backdoor and took the booking. Anyway, they got my dates and amount of rooms completely wrong. When I tried to call their customer service line they ask for my phone #, itinerary #, or last 4 of the card used on the purchase for reference. They never sent me a confirmation email do I had no itinerary number. They said they did not recognize my phone # or card # in any recent booking yet they CLEARLY have my card # because they CLEARLY, immediately charged my card! I could NOT get my money back and had to call the hotel to book with them paying DOUBLE for my stay!

So much easier than in the past...great to do it on line. Thank you. We stay at the Hotel Bethlehem every year for Musik Fest, it's AWESOME.

Lee Fox

Was directed to website while using Google search engine.
The process was clear & easy. Cancellation policy clearly stated.

Why did I get it a little cheaper through the website? Talked with desk and it was 67.00 more. Just curious.

Thank you, Mark

Recommend removing this hotel from your site for travelers until they clean up their act. This appears to be a welfare hotel with skanky long term residents who smoke, leave cigarette butts everywhere and trash about. There are enough resident animals, including large dogs, for a barn. We asked for a pet-free hypoallergenic room and was told that all the rooms have had animals in them. Two unsavory characters walked through the parking lot, looking askance at my suitcase, one of whom disappeared through a hole in the fence. Security had to sit in front of the elevators in the evening. The building exterior is decrepit from many years lack of maintenance. The rooms have old furniture. Lack of attention to detail includes burned out light bulbs in the windowless basement breakfast room, with broken fridge and beverage dispensers. The elevator certificate had expired and the the elevator jolted at the top floor. We are grateful the elevator worked. The dryer was broken and the room littered and wet. The original building was well done and with renovation and remediation of the defects, this could be a much better place.

Wanted to ask questions at the lodge I was going to stay at but got a very nice and helpful all over person (covers all the hotels) and in the end was given the phone# to the hotel I was going to lodge with anyway.
Other than that is was very easy.
I think if you are going to book with that hotel in that area, you should be given the option of ringing that hotel or for general all the time questions, eg's given, enquires phone#.
But that is just my opinion :)

I thought I was booking with the hotel its self, but it was hotel one. THe hotel allows refunds 24 hours prior to arrival, hotel one does not allow ANY refunds for cancelation. I got COVID and tried to cancel but Hotel One is a rip off! Beware, always make sure you are booking from the hotel site not these no refund jerks

We love being right on the beach. Easy access for food and things to do. With the price it can't be beat.

Seems very efficient and easy to navigate. Also rate is similar to companies like Agoda so we just came direct. Thanks

It was pretty easy. I sometimes get frustrated with other sites because they click this then that and doesn't even have anything to do with booking a room.

Very confusing. When you go to pay for reservation it shows two different type rooms. I am taking it that the "congratulations" over the one I choose is the one I'm getting. And the price shows an extra person charge when there is not. Perhaps that's just in case but its not my case...

All very straightforward. I appreciate the ease of booking multiple rooms at the same time too. Thanks so much!

I thought I booked directly through the Hotels website. It appears that hotelsone, through clever manipulation of the google search, guides you to a their booking site(which is very simular to the hotels website) by using the hotels name and adding. Hotelsone to the site. Quite imaginative on their part. When we arrived at the hotel the room we got was not what was booked. It was however satisfactory and the hotel staff was great. The hotel contacted hotelsone and advised them that they would discount the room for us. I spoke with the hotelsone representative and it was confirmed that they would refund us the discount. Has not yet happened and I am not expecting that it will.
The experience makes me feel like hotelsone is nothing more than a SCAM dreamed up by somebody living in their moms basement.

I really appreciate y'all making it so easy to check in to your Hotel. We're looking forward to having a room for our trip. THANKS AGAIN!

I seldom use my phone for this sort of thing, so I truly appreciate how easy it was to do. Thanks.

L'acceuil téléphonique n'est pas agréable chez Hotel le Voyageur car je fait parti des Free Chapter club de moto qui on reserver des chamber au tarif de $84.00. Je devais donne le code B******* pour avoir ce tarif et votre personne aqui m'as réponds quer le coide doit etre mis sure le site web. Donc j'en conclkus que je le dérangait. Sur votre site je n'ai pas vue d'endroit pour mettre ce code et j'ai ete facturé le plein prix a $162.85 avec taxes.

OK but wasn't sure I was booking thru hotel website. I always prefer to book direct. Thank you.