HotelsOne

My booking sprint was very easy and confirmation came almost immediately after booking. The site prices were better than any other prices for the hotel I chose! I will definitely be recommending this site

After making our reservation I expected an immediate e-mail confirmation after waiting nearly two days I started making phone calls to be assured we had a room as reserved. I made 8 calls getting computer responses but not options for getting a confirmation. Finally I spoke to a real person at Marriott that pulled up my submission and he sent me an e-mail confirmation. I the mean time in my search for a real phone number to the Raphael hotel in Kansas City is saw several adds that left me feeling that I may not have got a good price for our room. I am not interested in HotelsOne service.
We have traveled extensively in all 50 states and numerous other countriesThis was not a good experience.

The process was very easy but I did not receive my email confirmation into my regular column, instead into the spam side. Therefore, I had to make contact with you folks online to confirm reservation. Also, I contacted the hotel to confirm reservation to no avail. When will my hotel have this reservation on their end? Thank you.

Thought I was booking thru Marriott hotels only to find out that for whatever reason it went to hotelsone.com which is actually travres.com which is located in central America! Yeah, got an confirmation via email but credit card charged up front... went to the hotel, checked in and in less than 6 hours beginning at 3am got 4 different phone calls from front desk that credit card had been stolen or compromised and person on phone was requesting for that information.,. Let the red flag warning begin... the individuals could not even speak English... so beware when booking thru the internet... call the hotel directly... still investigating this company...

I wanted to get rooms next to each other and the website doesn't help you and you can't reach the specific Motel, or I haven't been able to find the right number to do that. Less service than before they were purchased.

Having booked a hotel I find price much higher than hotel. Will not cancel. Tried to get conformation number and they refused. Cannot get information on room booked because hotel will not give information without confirmation number and booking site will not provide confirmation number. Catch 22. Use this site only if you want to pay more and love frustration.

My reservation did not have an "R" in front of it so this gave me grief when I called the booking people by telephone. Had problems booking another night throu the site. Ended up getting in contact with hotel directly and was able to add a night. Neither he nor I could modify the online booking. Cancel button did not work, so couldn't start again

I needed to make a change to my reservation. When I called the number from the website, there was an option for English but when I pressed it, I was sent back to the main phone menu, which was completely in French. I finally gave up and pressed what I hoped was a button for a human and I got a nice man who spoke only French. Between my bad French and his bad English we managed to sort of figure things out but it was extremely difficult. If you can't speak French, don't use this service!

They showed and misrepresented the class and size of room for the actual room class. When contacted them about issue was unsupportive.

I reserved a room for the Seton Hotel in NYC a full size bed room. The picture on Hotelsone.com was for a king size room. So to my chagrin and surprise when entered the room. I spoke with the Seton Hotel ad the advised me that Hotelsone posted a pic and they would contact them to change it. Additionally, they stated this issue was the fault of Hotels.one and so they were no corrective action on their part.

The customer service team at Hotelsone.com was unapologetic and rude. They stated nothing could be done compensate me for their misleading info.

The website requires that booking separate room types for the same dates must be reserved separately. I called the toll-free number to figure this out. I have four confirmation numbers, for separate bookings...

After i entered all my requirement you gave me a total cost of $772.73, including taxes and etc, i took a picture of the screen, and then i entered my visa card, and then hit the confirmed... i thought everything is good. I went for a dinner, afterward i saw your confirmation of booking in, you have a total charge of $ 1047. 74
I called your phone which was in the booking confirmation email. There was no one answer the phone, it kept looping with voice message... it wasted half an hour my time... i reported this to the crime division of the police. I was exhausted in dealing with this in the evening to 10:30 pm, but no result

I booked the hotel online and was sent an email confirmation. The next day I have been sent an email to rate how HotelsOne have done and it seems there is no option not to give feedback otherwise the booking is at risk. All I can give feedback on is whether their booking system works and their feedback processes. My booking is not for another 4 months so until I arrive at the hotel and have my room confirmed I can't give feedback. As for the forced feedback from "sitejabber" - I don't rate this highly. It feels like a scam and the suggestion that the hotel booking won't be confirmed unless feedback is given is pushy and makes me worry.

Liked the hotel being very close to restaurants and market. Staff was helpful. But rooms were in poor shape. I needed electric light, but the main light did not work in first room. It was quite poor in the second room we were given and there the window went to a narrow back alley. No hairdryer in the room.

We booked this hotel and we're very dismayed to find that our expectations were not correct. The hotel states breakfast is included and we know that as we have stayed here a number of times. On check in, we were told it was not included nor was parking as we did not book directly with the hotel. Not impressed!

Thought I was dealing with the hotel directly, not a third party site. More importantly, thought I was making a reservation with a credit card guarantee, not payment in advance. Finally, there were a lot of add ones to the listed price for things that I won't use (like the business center). I really love the Edgewater but this experience was a bit cheesy.

Stayed here before. Excellent! We stayed at this hotel 10 years ago for our daughter's wedding. It was excellent and they were very accommodating. We had purchased some champagne and they allowed us to use the living room area off the lobby for our family to gather and enjoy the champagne. They even provided the glasses. We are staying again for our daughter's birthday party in the area.