HotelsOne

I needed to know if the dog was acceptable and even though I checked off dog, here was no confirmation that the dog would be accepted when we got there. It was also hard to tell if the rooms were ground floor or not as the site said it was all one level and then referred to stairs. Or if they faced the lake or the garden and if that mattered in any way to the comfort or usefulness of the room. I had to phone and talk to the front desk to get my questions answered but still so not quite know what to expect. Other sites I have used showed a picture of exactly which room I was booking so I knew what I was getting.

I was trying to get a room for a night and did not realize that there was an event in town. Even lower-priced hotels were sky-high. I went a few towns away on the site and was able to book a good room.

It is not clear that the credit card details requested will be used to pay for the booking at the time. Other companies do Pay when you get there and just need CC details to secure the booking.

Won't be using you again.

It was easy and the reservation appears to have been placed. However the Expedia price was not what was charged. Paid a few more. Dollars for the convenience of the option of cancellation if necessary.

I've booked 2 nights hotel and cancelled 10 days before the original check in date that is before penalty is imposed according to their email confirmation.
But they refunded $100.00 less!
Inquired *******683. First call, they hung up in the middle of me telling them reservation#. 2nd call, phone was breaking out so bad (for sure that's them). 3rd call, the rep said $100.00 is due to hotel policy, not HOTELSONE but the hotel was saying that is HOTELSONE policy. So the rep said "let me check further " then go hold. She never came back!

At the completion of booking a 2 night stay in a hotel through Hotelsone, I was informed my request could not be processed at this time. I immediately completed another request. You guessed it, I received two emails confirming my bookings. I immediately called Hotelsone service center. They put me on hold, then told me the hotel would not cancel the booking or refund my money. I was not looking for reciprocity from the hotel... it was not their fault. My request was made two days prior to my visit. There is no reason Hotelsone could not have canceled my second reservation. They have agreed to refund me half of the $279.00 fee. I will contest this charge with my bank. But I will never use Hotelsone again and I will be sure to share this experience over and over. I don't appreciate their customer service or lack thereof. This could have been handled with my first call to customer service.

Yet to stay at the hotel as i am booked in for this week for a seminar. I will have my family joining us at the hotel on Saturday and I am looking forward to that and hopefully utilising some of the Hotel's services and facilities.

Rang hotel to request early check in. Advised that I was prepared to pay the fee.
Response was that request could not be confirmed. Would be up to person on desk when we arrived.
In my circumstances this was not satisfactory.

It was fast, easy, and accurate. The confirmation went to my spam without me knowing. So I had to call the hotel to see if my name was on their register. Which it was. Fast forward a couple days and I decided to look at my spam and there was the confirmation.

Absolute garbage site. It is impossible to get a hold of them once you make a reservation to make any changes. They have a European phone number which is unaccessible no matter where you're at by cellular phone. You cannot dial an 800 number when you are out of the country.

And the hotel just tells you you have to call them which is impossible. I would not use this site if they were offering free stays in hotel please run run run.

My booking online seemed to take place just fine.
I received an email from Sitejabber asking if I had received confirmation. I replied NO but have since found an email from Hotels One confirming the booking.