HotelsOne

I was rather concerned about using someone else besides booking.com or Trip Advisor etc to book, I usually prefer to go directly to the establishment to book with them. So far this site seems easy to navigate and I confirmed this booking directly with the establishment after making this one online

I didn't realize I was booking with a separate company and not the hotel itself …. I booked with the advertised price in mind, I think it was $135 per night …. My confirmation says I am paying $199 per night! I am not happy about the price and to be honest I am looking to reserve at another hotel that is more affordable

The web site was easy to use and made booking simple. It could be clearer about when you will charge my credit card as the web site stated it was required to secure the booking and payment could be made in full at the hotel by credit card but you charged the full amount on confirmation.

I was very disappointed to learn my request to deal directly with the hotel, with whom I deal regularly, was hijacked by your third party booking agency.

I am now very concerned about the privacy of my private information.

The site charged me $122.49 cents more than if I had called the hotel myself and booked the room. I called and asked hotel one for the difference they said it's non- refundable. So jokes on me I guess.

DO NOT USE HOTELSONE. Do yourself a favor and contact the hotel directly. This company is horrible. They provide absolutely no value to the hotel booking experience. Horrible Customer Service (just calling it service is an insult to actual service). ZERO chance of ever talking to someone who can make billing corrections. ZERO Chance of ever getting a refund. How this place can stay in business is mind blowing. Hopefully the word will get out and the customers will dry up. STAY AWAY

I always like to speak to a person on the phone to make a booking in case i have questions as I did in this case. I do not like on line booking for the above reason, how ever the process was simple and easy to follow

I was not able to get in touch with the hotel that I chose before I booked. Streets were blocked off so that I could not get to the hotel until late. The general experience at the hotel was Extremely stressful. I hope I never need this service again.

The booking went fine online. My concern was that we are bringing our little dog and I wasn't sure I booked a pet friendly room. I'm still not sure! But I put pet friendly in the parameters when choosing a hotel.

The booking process was fast and clear on the rooms available. I had the option to book without paying until I get to the hotel to register. I'm happy that I didn't have to spend over 10 minutes trying to book a room at a hotel.

Disappointed that the price was £50 more than I earlier saw, just couldnt get to book room after I put in date, as its so special to us to use this hotel I bit the bullet and have paid it, such a shame, as £50 is a lot of money to us, thankyou,

I had a good stay But after I returned home I realized I did not have a receipt for the hotel cost. I called the hotel and they. Said I would have to contact Expedia. I have not had any luck contacting Expedia. Frustrating as hell

Booked a room in Rossland, B. C. (Prestige Mountain Resort) on Hotelsone.com and within the hour noticed that the price was in American funds. For a Canadian, that means an added 25 to 30 per cent to the bill. I was charged a booking service fee of $14.99 US, plus the cost of the hotel room ($189 US), even though I cancelled within an hour of booking. The room cancellation, four days away from expected arrival, was well within the stated time frame needed to cancel without penalty. Almost a month after the booking, still pursuing the $189 US for a room I didn't use. I'll chock up the loss of the booking fee to experience: i. E. never to go through Hotelsone.com again. I would rate Hotelsone.com "no stars" -- if such an option were available on this site.

Who is sitejabber? Who is HotelsOne? I transacted with the Whitney Hotel. The sitejabber email looked like spam. Nowhere did it refer to the hotel i booked at. I am nervously responding after matching confirmation numbers. Annoyed I had to do that

I needed to cancel a reservation and was unable to do so via the website which was annoying. I ended up calling and was able to cancel without issue but I should have been able to cancel on the website.

I knew the dates and location I wanted. It was available and I booked it. The cancellation policy is very liberal. I will say I was surprised with the hundreds of rooms they have there that it said there were only a few rooms available. That seemed odd being that it is for June of 2023.

As other reviews I have seen I believed I was booking directly with the hotel we were staying at and did not know this until we had to make changes and called the hotel. Then when we discovered the facility was a dump and we got the worst room in the place which now makes sense. When we wanted to cancel the rest of our stay it was like jumping through hoops and never got a confirmation for our $730 refund so we can kiss that money goodbye. NEVER EVER USE this company,

While the rooms are nothing over the top. They are comfortable and serve the purpose.
The staff are the boom. There is no request to hard or imposing for them. Their friendly and so helpful.
The meals from the bistro are tops and the fact that they will bring them to your room.
Would recommend to anyone.
And the price for the room is reasonable.