HotelsOne

Just had to regretfully cancel a hotel booking on HotelOne and that site is the only one that didn't give any money back. I had booked a whole week's worth of hotels, car and flights and HotelsOne is the only booking that gave no money back. Small family run hotels gave money back but not HotelsOne. Very disappointed and will never book with them again.

We checked out of the hotel after 3 hours due to a large amount of blood splatter on the bottom of the picture frame above the bed. The hotel had no problems releasing us and stating that we would get a refund. HotelsOne website shows the refund from the hotel but THEY refuse to lease the refund. It has been over a week with nothing but excuses. They keep saying that the hotel has to confirm the refund and refuse to address that the refund due is showing on THEIR website under MyBookings.

Im a Canadian federal employee, booked from Canada for a Canadian hotel and requested Canadian Government rate. I later learned that I had not called the hotel but actually hotels one and on book king in learned the rate was in USA dollars and more than the hotel rate. The hotel noted its a common scam. I called them and was told I should have realized it was USA dollars... I noted I was calling a CAnadian hotel from Canada... I will be taking this up with visa.,,,, what a scam

Easy to book our last minute trip! I was waiting to see how Hurricane Ian would affect our trip to visit colleges, so I waited to secure the hotel. Glad I did-the price was just as good as the hotels who offered discounts for Eckerd families.

Ordered 2 rooms, tried to make it a 3rd room, going back and forth between orders seemed to get mixed up in cache and problem selecting # of rooms. Eventually worked it out, but wasn't as smooth as I had hoped. Not unhappy, but had a few difficulties. Called HotelsOne, but basically they just gave instructions on what to do on the web... so calling customer service was pointless. They were nice, but if your only answer is "do it on the web page", well that isn't always helpful even if it is my fault for messing up the order. Your person was not unpleasant or anything, they just weren't useful and since I eventually figured it out on the web, all is ok.

I needed 1 room for 2 nights, one on the 29th of September and one on the 4th of October. I booked my first room with no problem. The problem started when I tried to book my second room. Their computer kept changing my date from 10/4 back to 9/29. After many tries, I thought I had successfully booked but when I got my confirmation the computer had reverted back to 9/29. Now I had 2 rooms on the 29 and none on 10/4. I called and tried to get through to customer service but there is no one to talk to, just a computer. I repeatedly requested to speak with an agent. All I got was a goodbye from the computer. Stay away from this website! They steal your money!

I was trying to cancel 2 nights and two rooms at a hotel in Guadalajara, Mex in Feb 2020.
Warning U, if you try to change or cancel a reservation, it takes for ever as their system is down most of the time like 80% per day so they send U a generic e-mail saying sorry but our system in down and next day you might get an answer asking you again to send a memo to them to reconfirm your demand or changes and you are lucky if you get a real answer if not AGAIN the generic message our system is down at the moment!? What is this in 2019. So you get caught in a loop; after more than a week of this ridiculous game of Not Being Efficient at all, they finally put their act together to tell me it's cancelled now so lets see as they says it could take few days to get my credit back, crossing my fingers!

I thought I was dealing with the hotel I was trying to book, directly. I made my reservation and shortly afterward realized the dates were not going to work. I cancelled the reservation and was immediately told I would not receive a refund of my 1990. 00.

I asked to reinstate the reservation and they told me no. I would have to make a nw reservation and pay the amount in full again. NO WAY TO RECOVER almost 2000. 00.

Please don't use this company or website. I have lodged complaints everywhere online that I can, including the BBB (which this company is not endorsed by).

Bad business practices. Rude customer service.

When I booked the reservation I did not realize they would charge my credit card for the entire amount. I also read in the fine print that if I canceled after May 5,2022 I would be charged for one night stay per room. I did not book the reservation until September 12,2022, so they will automatically charge me for one night stay for all 3 rooms if I would have canceled as soon as they charged my credit card for the room. Probably will not use HotelsOne again

So far so good. We haven't seen the accommodation yet but are looking forward it. It is an occasion for us (our 54th wedding anniversary) so we think we have found a special place for our celebration.

This site never respond at the query, they charges the Hotel and the hotel charges them!
Meanwhile I lost €984 for rooms I never asked for! And first I did my booking through Booking.com and how they got to Hotelsone... Mistery way indeed... I am very furious and am not an associate of Rothschild to let over so much money!

I tried calling the number provided on my confirmation sheet and I rang out and gave a dial tone. No one answered. I felt as though this was a scam. I didnt think I had a legit booking. I looked online for the customer service number to call. There customer service is not good. The person I was speaking to was unwilling to provide his phone to call back. I wanted to feel secure that my booking was legit. He did not reassure me. I am spending alot of money and hoped my experience would have been better.

Called to book a room from blocked rooms for a wedding. The service agent told me all the rooms at that rate were filled and a higher rate was all that was available. Never told me I needed to call the hotel directly for this discount. Proceed to book the reservation at the higher rate and required to be nonrefundable. This was after a number of queries by me re: the cost and circumstances. The service agent never once directed me to the hotel directly even after I asked if he could give me the direct number. After the call I called the hotel directly and told that was not the case. Then I called back to customer service and hit a brick wall. I will never use this site again. Consumers be ware.

I thought I had gone on the hotel's web site and was booking directly. The booking went through fine but being from Canada I was forced to pay using Canadian dollars. I would have preferred to pay using USD's from the accounts I have with banks in the US. I then was surprised to see that my booking was handled by HotelOne. It went through fine and when we called the hotel to make dinner reservations, we confirmed that they had received the booking and it was confirmed. So ultimately no problem.

I was trying to book a reservation directly through Econo lodge and this site popped up. I thought I was on the hotel site. It asked me what card to hold the reservation on and I entered the card number and it immediately charged me for 2 nights. In less than 5 minutes I called back to cancel and they said I will be charged for 1 night. I still had to pay for 1 night. This company is FRAUD. Their representatives are located in the Philippines.

I thought that I was purchasing my reservation through "Booking.com., which indicated that I could cancel my reservation at any time. After I made the purchase, I found that, in fact, I had been switched to "HotelsOne, and had a reservation that was nonrefundable. I immediately called Booking.com to tell them that it was my intent to purchase the reservation that was refundable, and could they upgrade my reservation to that status. The Booking.com "Customer Service" representative told me that this was not possible, as my original reservation was "Nonrefundable". I am extremely unhappy over this lack of understanding and service and can assure you that I will never purchase, nor recommend HotelsOne or Booking.com in the future.