HotelsOne

First I have to say the front desk staff were pleasant and helpful. We chose the hotel based on several criteria with an in house restaurant near the top of the list. It was required because my husband is physically handicapped. However, the restaurant was closed. Finding a wheelchair accessible restaurant for every meal turned into a nightmare, so we will not choose the same hotel - or town - again.

This outfit should not be allowed to be in business. My experience is like that of so many others who have reported on this site and elsewhere. A hotel reservation cancelled weeks in advance and despite a "We do not charge a change or cancel fee" no refund has come through to my bank and I can see it never will. I have managed to get through to their call centre somewhere in the world. All I'm told is the refund was processed and I should check with my bank or credit card- which I have done.
Hotels should not accept bookings through HotelsOne

It was super easy to book a room at our desired hotel. It would have been nice to see if there were other rooms available for our dates (a King bed rather than 2 queen beds) but we are good with what we have reserved.

I was charged $164.03 for this stay (that is what appears on my Mastercard), while your site said it was only $118.77? Why such a large difference in price? I would appreciate an explanation for this.

I, as many others, did not pay adequate attention and thought I was on the actual hotel site and not a third party.
I had a sleepless night pondering if my reservation was actually booked, but it turned out it was. I did not save any money using it, and completely restricted my options because the whole amount is paid up front and not refunded. The purpose of my post is to put others at ease who have used it inadvertently, and fear fraud. It is not fraud. However, if you use it you will have no flexibility in changing anything. Well, you can change, but don't expect reimbursement.

As a first-time user of the site the overall booking experience was positive and quick. And good follow-up response. However it is important that the whole process remains positive and secure; and I hope that even with time my judgement to choose Hotelsone will be vindicated

Reservationist put me on hold several times but could not provide me with the reduced rate negotiated by wedding party. I finally gave up and reserved on-line. Requested refund of difference from customer service. To date, crickets…

Easy website software for booking, however, I needed to change dates of my reservation and could not make that happen online. So, I had to call a friend who lives in Yachats, Oregon and have her personally go down to the Motel and get it all straightened out. The staff who helped me in person were great and we got everything fixed up.

At 6:30 PM office was closed, and I had to drive to a different location to check in, and then was sent BACK to the original location. Took me 45 minutes. Unacceptable. Room was very clean, though basic. Won't stay this way again.

I used the link provided on the hotel's website. Easy to use and received confirmation quickly. I noticed that there was a comment on the hotel having music on Friday & Saturday nights that might produce some noise until late evening. I hadn't read all details for the hotel prior to booking so hadn't seen that information until after booked. Luckily I've booked for mid week otherwise might have been a bit wary.

I booked the wrong date for a hotel room. Now iv struggled to get this date change or even a response to help. They give u a email that you can reply on but no response. Iv tryed calling the phone number and it said it only for new Apts and to refur to email way. Very frustrating. Suggest not to use this company for booking anything

Confirmed 3 people during booking, room was for two and hotelsone did nothing about it. We had to pay the extra cost, frustrating and ridiculous situation at the start of an otherwise smooth holiday. Cost me more than if I'd booked 2 rooms in same hotel through different website.

Customer service reasonably polite but admitted they misrepresented the rooms, and ultimately not helpful and not willing to support.

First and last time using them.

Overcharged by 50 dollars then gave us a less quality hotel room and when called no answer. RIP OFF! And you can't cancel if needed. Made us think we were dealing with hotel. SNEAKY. Just beware and don't do it.

How sad that a company these days, in an era of high levels of customer service because companies want your business, is able to stay afloat and be so horrible. I obviously mistakenly booked a hotel through them. When I received my confirmation, the total said $194. WHAT? I almost fell down, it was awfully high. So, $158 rate, $23 tax, $12.13 service fees. "Oh no, our company never charges fees. I do not see that on the bill." Apparently they could only "see" $35.13 total - not broken down. I asked if I could send them a copy of the confirmation THEY SENT ME and they said there was no way to do that. The supervisor was no help. Very upsetting. I told them this is the worst customer service I have ever had. It's only $12.13 but its the principle of the thing. I don't want to waste any of my hard earned money. Horrible, unfriendly people.

Do not waste your time or your money with this site.
Rates available directly with hotel were cheaper than those charged by this site. This company will also charge you up front, whereas the hotel would only have charged a deposit.
Raising a complaint has redirected me to yet another company, and has not been responded to in the time quoted. When I called for a status update (at the end of their quoted 10 day response time) and asked to escalate, the supervisor / manager is not available. Frankly, after my previous dealings with this company I do not believe it.
Will never use this website again